[Federal Register Volume 81, Number 58 (Friday, March 25, 2016)]
[Notices]
[Pages 16196-16197]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-06850]


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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-5909-N-19]


30-Day Notice of Proposed Information Collection: Information 
Resource Center Customer Satisfaction Survey

AGENCY: Office of the Chief Information Officer, HUD.

ACTION: Notice.

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SUMMARY: HUD has submitted the proposed information collection 
requirement described below to the Office of Management and Budget 
(OMB) for review, in accordance with the Paperwork Reduction Act. The 
purpose of this notice is to allow for an additional 30 days of public 
comment.

DATES: Comments Due Date: April 25, 2016.

ADDRESSES: Interested persons are invited to submit comments regarding

[[Page 16197]]

this proposal. Comments should refer to the proposal by name and/or OMB 
Control Number and should be sent to: HUD Desk Officer, Office of 
Management and Budget, New Executive Office Building, Washington, DC 
20503; fax: 202-395-5806. Email: [email protected]

FOR FURTHER INFORMATION CONTACT: Colette Pollard, Reports Management 
Officer, QMAC, Department of Housing and Urban Development, 451 7th 
Street SW., Washington, DC 20410; email Colette Pollard at 
[email protected] or telephone 202-402-3400. This is not a toll-
free number. Persons with hearing or speech impairments may access this 
number through TTY by calling the toll-free Federal Relay Service at 
(800) 877-8339.
    Copies of available documents submitted to OMB may be obtained from 
Ms. Pollard.

SUPPLEMENTARY INFORMATION: This notice informs the public that HUD is 
seeking approval from OMB for the information collection described in 
Section A.
    The Federal Register notice that solicited public comment on the 
information collection for a period of 60 days was published on 
December 7, 2015 at 80 FR 76029.

A. Overview of Information Collection

    Title of Information Collection: Information Resource Center 
Customer Satisfaction Survey.
    OMB Approval Number: 2577-New.
    Type of Request: New Collection.
    Form Number: None.
    Description of the need for the information and proposed use: The 
information will be used by Public and Indian Housing to rate the 
customer satisfaction of the users of the Information Resource Center 
(IRC). Collection of this information is needed to ensure that the 
customers using the IRC are receiving the correct and useful 
information that addresses their concerns when they call in for 
information. The Information Resource Center provides technical 
assistance, primarily in the form of general information, to provide 
access to resources of federal, public, Indian and assisted housing 
programs of the Department of Housing and Urban Development. This 
service is provided through a multi-channel contact center with 
inquires received and responded to via phone, email, mail and fax.
    Respondents: Individuals or households, State, Tribal or local 
governments.
    Estimated Number of Respondents: 10,800.
    Estimated Number of Responses: 10,800.
    Frequency of Response: 1.
    Average Hours per Response: 1 minute.
    Total Estimated Burdens: 10,800.

B. Solicitation of Public Comment

    This notice is soliciting comments from members of the public and 
affected parties concerning the collection of information described in 
Section A on the following:
    (1) Whether the proposed collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether the information will have practical utility;
    (2) The accuracy of the agency's estimate of the burden of the 
proposed collection of information;
    (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (4) Ways to minimize the burden of the collection of information on 
those who are to respond; including through the use of appropriate 
automated collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.
    HUD encourages interested parties to submit comment in response to 
these questions.

    Authority:  Section 3507 of the Paperwork Reduction Act of 1995, 
44 U.S.C. Chapter 35.

    Dated: March 22, 2016.
Colette Pollard,
Department Reports Management Officer, Office of the Chief Information 
Officer.
[FR Doc. 2016-06850 Filed 3-24-16; 8:45 am]
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