[Federal Register Volume 81, Number 54 (Monday, March 21, 2016)]
[Notices]
[Pages 15108-15109]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-06304]


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FEDERAL COMMUNICATIONS COMMISSION

[OMB 3060-0874]


Information Collection Being Reviewed by the Federal 
Communications Commission

AGENCY: Federal Communications Commission.

ACTION: Notice and request for comments.

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SUMMARY: As part of its continuing effort to reduce paperwork burdens, 
and as required by the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C. 
3501-3520), the Federal Communications Commission (FCC or Commission) 
invites the general public and other Federal agencies to take this 
opportunity to comment on the following information collections. 
Comments are requested concerning: Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the Commission, including whether the information shall have practical 
utility; the accuracy of the Commission's burden estimate; ways to 
enhance the quality, utility, and clarity of the information collected; 
ways to minimize the burden of the collection of information on the 
respondents, including the use of automated collection techniques or 
other forms of information technology; and ways to further reduce the 
information collection burden on small business concerns with fewer 
than 25 employees. The FCC may not conduct or sponsor a collection of 
information unless it displays a currently valid OMB control number. No 
person shall be subject to any penalty for failing to comply with a 
collection of information subject to the PRA that does not display a 
valid OMB control number.

DATES: Written PRA comments should be submitted on or before May 20, 
2016. If you anticipate that you will be submitting comments, but find 
it difficult to do so within the period of time allowed by this notice, 
you should advise the contact listed below as soon as possible.

ADDRESSES: Direct all PRA comments to Cathy Williams, FCC, via email 
[email protected] and to [email protected].

FOR FURTHER INFORMATION CONTACT: For additional information about the 
information collection, contact Cathy Williams at (202) 418-2918.

SUPPLEMENTARY INFORMATION:
    OMB Control Number: 3060-0874.
    Title: Consumer Complaint Portal: General Complaints, Obscenity or 
Indecency Complaints, Complaints under the Telephone Consumer 
Protection Act, Slamming Complaints, RDAs and Communications 
Accessibility Complaints.
    Form Number: N/A.
    Type of Review: Revision of a currently approved collection.
    Respondents: Individuals or households; Business or other for-
profit entities; Not-for-profit institutions; State, local or Tribal 
Government.
    Number of Respondents and Responses: 335,909 respondents; 335,909 
responses.
    Estimated Time per Response: 15 minutes (.25 hours) to 30 minutes 
(.50 hours).
    Frequency of Response: On occasion reporting requirement.
    Obligation to Respond: Voluntary. The statutory authority for this 
collection is contained in 47 U.S.C. 208 of the Communications Act of 
1934 (Act), as amended by the Telecommunications Act of 1996.
    Total Annual Burden: 83,988 hours.
    Total Annual Cost: None.
    Nature and Extent of Confidentiality: Confidentiality is an issue 
to the extent that individuals and households provide personally 
identifiable information, which is covered under the FCC's updated 
system of records notice (SORN), FCC/CGB-1, ``Informal Complaints, 
Inquiries and Requests for Dispute Assistance'', which became effective 
on September 24, 2014.
    Privacy Impact Assessment: The Privacy Impact Assessment (PIA) for 
Informal Complaints and Inquiries was

[[Page 15109]]

completed on June 28, 2007. It may be reviewed at http://www.fcc.gov/omd/privacyact/Privacy_Impact_Assessment.html. The Commission is in the 
process of updating the PIA to incorporate various revisions to it as a 
result of revisions to the SORN.
    Needs and Uses: The Commission consolidated all of the FCC informal 
consumer complaint intake into an online consumer complaint portal, 
which allows the Commission to better manage the collection of informal 
consumer complaints. Informal consumer complaints consist of informal 
consumer complaints, inquiries and comments. This revised information 
collection requests OMB approval for the addition of a layer of 
consumer reported complaint information. Consumers filing a complaint 
in the online portal are currently asked to choose a product, method 
and issue detailing their complaint. These revisions will allow 
consumers to choose from additional issues as well as multiple sub-
issues. This change will assist consumers in providing more granular 
information about their complaint, assist the Commission in the 
processing of the complaint and provide more detailed data to inform 
enforcement and policy efforts at the Commission.

Federal Communications Commission.
Gloria J. Miles,
Federal Register Liaison Officer. Office of the Secretary.
[FR Doc. 2016-06304 Filed 3-18-16; 8:45 am]
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