[Federal Register Volume 81, Number 45 (Tuesday, March 8, 2016)]
[Notices]
[Pages 12080-12081]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-05101]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DoD-2015-OS-0143]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Fast Track Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: Department of Defense.

ACTION: 30-day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Office of the Secretary has submitted a Generic Information Collection 
Request (Generic ICR): ``Fast Track Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.).

DATES: Comments must be submitted by April 7, 2016.

FOR FURTHER INFORMATION CONTACT: Frederick Licari, 571-372-0493.

SUPPLEMENTARY INFORMATION: 
    Title: Fast Track Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    The Agency did not receive any comments in response to the 60-day 
notice published in the Federal Register on December 31, 2015 (80 FR 
81813-81815).
    Current Actions: Processing a new Fast Track Generic.
    Type of Review: New Collection.
    Affected Public: Individuals or Households.
    Respondent's Obligation: Voluntary.
    Estimated Number of Respondents: 100,000.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of Activities: 100.
    Average Number of Respondents per Activity: 1000.
    Responses per Respondent: 1.
    Annual responses: 100,000.
    Frequency of Response: On Occasion.
    Average minutes per response: 10 minutes.
    Burden hours: 16,667 hours.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.
    OMB Desk Officer: Ms. Jasmeet Seehra.
    Comments and recommendations on the proposed information collection 
should be emailed to Ms. Jasmeet Seehra, DoD Desk Officer, at 
[email protected]. Please identify the proposed information 
collection by DoD Desk Officer and the Docket ID number and title of 
the information collection.
    You may also submit comments and recommendations, identified by 
Docket ID number and title, by the following method:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency 
name, Docket ID number and title for this Federal Register document. 
The general policy for comments and other submissions from members of 
the public is to make these submissions available for public viewing on 
the Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    DOD Clearance Officer: Mr. Frederick Licari.
    Written requests for copies of the information collection proposal 
should

[[Page 12081]]

be sent to Mr. Licari at WHS/ESD Directives Division, 4800 Mark Center 
Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.

    Dated: March 3, 2016.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2016-05101 Filed 3-7-16; 8:45 am]
 BILLING CODE 5001-06-P