[Federal Register Volume 81, Number 40 (Tuesday, March 1, 2016)]
[Notices]
[Pages 10649-10650]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-04398]


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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-5909-N-10]


30-Day Notice of Proposed Information Collection: Generic 
Customer Satisfaction Surveys

AGENCY: Office of the Chief Information Officer, HUD.

ACTION: Notice.

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SUMMARY: HUD has submitted the proposed information collection 
requirement described below to the Office of Management and Budget 
(OMB) for review, in accordance with the Paperwork Reduction Act. The 
purpose of this notice is to allow for an additional 30 days of public 
comment.

DATES: Comments Due Date: March 31, 2016.

ADDRESSES: Interested persons are invited to submit comments regarding 
this proposal. Comments should refer to the proposal by name and/or OMB 
Control Number and should be sent to: HUD Desk Officer, Office of 
Management and Budget, New

[[Page 10650]]

Executive Office Building, Washington, DC 20503; fax: 202-395-5806. 
Email: [email protected].

FOR FURTHER INFORMATION CONTACT: Colette Pollard, Reports Management 
Officer, QMAC, Department of Housing and Urban Development, 451 7th 
Street SW., Washington, DC 20410; email Colette Pollard at 
[email protected] or telephone 202-402-3400. This is not a toll-
free number. Persons with hearing or speech impairments may access this 
number through TTY by calling the toll-free Federal Relay Service at 
(800) 877-8339.
    Copies of available documents submitted to OMB may be obtained from 
Ms. Pollard.

SUPPLEMENTARY INFORMATION: This notice informs the public that HUD is 
seeking approval from OMB for the information collection described in 
Section A.
    The Federal Register notice that solicited public comment on the 
information collection for a period of 60 days was published on 
December 21, 2015 at 80 FR 79352.

A. Overview of Information Collection

    Title of Information Collection: Generic Customer Satisfaction 
Surveys.
    OMB Approval Number: 2535-0116.
    Type of Request: Extension of currently approved collection.
    Form Number: None.
    Description of the need for the information and proposed use: 
Executive Order 12862, ``Setting Customer Service Standards'' requires 
that Federal agencies provide the highest quality service to our 
customers by identifying them and determining what they think about our 
services. The surveys covered in the request for a generic clearance 
will provide HUD a means to gather this data directly from our 
customers. HUD will conduct various customer satisfaction surveys to 
gather feedback and data directly from our customers to determine the 
kind and quality of services and products they want and expect to 
receive.
    OMB Control Number, if applicable: 2535-0116.
    Estimation of the total number of hours needed to prepare the 
information collection including number of respondents, frequency of 
response, and hours of response: The number of burden hours is 13,229. 
The number of respondents is 117,248, the number of responses is 
117,248, the frequency of response is on occasion, and the burden hour 
per response is .80.

B. Solicitation of Public Comment

    This notice is soliciting comments from members of the public and 
affected parties concerning the collection of information described in 
Section A on the following:
    (1) Whether the proposed collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether the information will have practical utility;
    (2) The accuracy of the agency's estimate of the burden of the 
proposed collection of information;
    (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (4) Ways to minimize the burden of the collection of information on 
those who are to respond; including through the use of appropriate 
automated collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.
    HUD encourages interested parties to submit comment in response to 
these questions.

    Authority:  Section 3507 of the Paperwork Reduction Act of 1995, 
44 U.S.C. Chapter 35.

    Dated: February 23, 2016.
Colette Pollard,
Department Reports Management Officer, Office of the Chief Information 
Officer.
[FR Doc. 2016-04398 Filed 2-29-16; 8:45 am]
 BILLING CODE 4210-67-P