[Federal Register Volume 80, Number 250 (Wednesday, December 30, 2015)]
[Notices]
[Page 81550]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-32633]



[[Page 81550]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Medicare & Medicaid Services

[Document Identifiers: CMS-10415]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

ACTION: Notice.

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SUMMARY: The Centers for Medicare & Medicaid Services (CMS) is 
announcing an opportunity for the public to comment on CMS' intention 
to collect information from the public. Under the Paperwork Reduction 
Act of 1995 (PRA), federal agencies are required to publish notice in 
the Federal Register concerning each proposed collection of 
information, including each proposed extension or reinstatement of an 
existing collection of information, and to allow a second opportunity 
for public comment on the notice. Interested persons are invited to 
send comments regarding the burden estimate or any other aspect of this 
collection of information, including any of the following subjects: (1) 
The necessity and utility of the proposed information collection for 
the proper performance of the agency's functions; (2) the accuracy of 
the estimated burden; (3) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) the use of 
automated collection techniques or other forms of information 
technology to minimize the information collection burden.

DATES: Comments on the collection(s) of information must be received by 
the OMB desk officer by January 29, 2016.

ADDRESSES: When commenting on the proposed information collections, 
please reference the document identifier or OMB control number. To be 
assured consideration, comments and recommendations must be received by 
the OMB desk officer via one of the following transmissions: OMB, 
Office of Information and Regulatory Affairs, Attention: CMS Desk 
Officer, Fax Number: (202) 395-5806 or Email: 
OIRA_[email protected].
    To obtain copies of a supporting statement and any related forms 
for the proposed collection(s) summarized in this notice, you may make 
your request using one of following:
    1. Access CMS' Web site address at http://www.cms.hhs.gov/PaperworkReductionActof1995.
    2. Email your request, including your address, phone number, OMB 
number, and CMS document identifier, to [email protected].
    3. Call the Reports Clearance Office at (410) 786-1326.

FOR FURTHER INFORMATION CONTACT: Reports Clearance Office at (410) 786-
1326.

SUPPLEMENTARY INFORMATION: Under the Paperwork Reduction Act of 1995 
(PRA) (44 U.S.C. 3501-3520), federal agencies must obtain approval from 
the Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. The term ``collection of 
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and 
includes agency requests or requirements that members of the public 
submit reports, keep records, or provide information to a third party. 
Section 3506(c)(2)(A) of the PRA (44 U.S.C. 3506(c)(2)(A)) requires 
federal agencies to publish a 30-day notice in the Federal Register 
concerning each proposed collection of information, including each 
proposed extension or reinstatement of an existing collection of 
information, before submitting the collection to OMB for approval. To 
comply with this requirement, CMS is publishing this notice that 
summarizes the following proposed collection(s) of information for 
public comment:
    1. Type of Information Collection Request: Extension of a currently 
approved collection; Title of Information Collection: Generic Clearance 
for the Collection Customer Satisfaction Surveys; Use: This collection 
of information is necessary to enable the Agency to garner customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
our commitment to improving service delivery. The information collected 
from our customers and stakeholders will help ensure that users have an 
effective, efficient, and satisfying experience with the Agency's 
programs. This feedback will provide insights into customer or 
stakeholder perceptions, experiences and expectations, provide an early 
warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative and actionable communications between the Agency and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    Collecting voluntary customer feedback is the least burdensome, 
most effective way for the Agency to determine whether or not its 
public Web sites are useful to and used by its customers. Generic 
clearance is needed to ensure that the Agency can continuously improve 
its Web sites though regular surveys developed from these pre-defined 
questions. Surveying the Agency Web sites on a regular, ongoing basis 
will help ensure that users have an effective, efficient, and 
satisfying experience on any of the Web sites, maximizing the impact of 
the information and resulting in optimum benefit for the public. The 
surveys will ensure that this communication channel meets customer and 
partner priorities, builds the Agency's brands, and contributes to the 
Agency's health and human services impact goals. Note that the burden 
estimate for the collection has increased from the figure published in 
the 60-day notice (80 FR 66904). In the 60-day notice, we did not 
account for the currently approved burden that will be retained and 
then add it to the new burden for which we are seeking approval. The 
total is now 50,000 hours. Form Number: CMS-10415 (OMB control number: 
0938-1185); Frequency: Occasionally; Affected Public: Individuals and 
Households, Business or other for-profits and Not-for-profit 
institutions, State, Local or Tribal Governments; Number of 
Respondents: 1,000,000; Total Annual Responses: 1,000,000; Total Annual 
Hours: 50,000. (For policy questions regarding this collection contact 
John Booth at 410-786-6577.)

    Dated: December 22, 2015.
William N. Parham, III,
Director, Paperwork Reduction Staff, Office of Strategic Operations and 
Regulatory Affairs.
[FR Doc. 2015-32633 Filed 12-29-15; 8:45 am]
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