[Federal Register Volume 80, Number 205 (Friday, October 23, 2015)]
[Notices]
[Pages 64398-64399]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-27079]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No: CFPB-2015-0043]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau) is proposing to renew 
the Office of Management and Budget (OMB) approval for an existing 
information collection titled, ``Generic Information Collection Plan 
for the Collection of Qualitative Feedback on Bureau Service 
Delivery.''

DATES: Written comments are encouraged and must be received on or 
before November 23, 2015 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     OMB: Office of Management and Budget, New Executive Office 
Building, Room 10235, Washington, DC 20503 or fax to (202) 395-5806. 
Mailed or faxed comments to OMB should be to the attention of the OMB 
Desk Officer for the Bureau of Consumer Financial Protection. Please 
note that comments submitted after the comment period will not be 
accepted. In general, all comments received will become public records, 
including any personal information provided. Sensitive personal 
information, such as account numbers or social security numbers, should 
not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at www.reginfo.gov 
(this link active on the day following publication of this notice). 
Select ``Information Collection Review,'' under ``Currently under 
review, use the dropdown menu ``Select Agency'' and select ``Consumer 
Financial Protection Bureau'' (recent submissions to OMB will be at the 
top of the list). The same documentation is also available at http://www.regulations.gov. Requests for additional information should be 
directed to the Consumer Financial Protection Bureau, (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or 
email: [email protected]. Please do not submit comments to this email box.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Generic Information Collection Plan for the 
Collection of Qualitative Feedback on Bureau Service Delivery.
    OMB Control Number: 3170-0024.
    Type of Review: Extension without change of a currently approved 
collection.
    Affected Public: Individual or Households; State, Local, or Tribal 
Governments; and Private Sector.
    Estimated Number of Respondents: 30,000.
    Estimated Total Annual Burden Hours: 7,875.
    Abstract: This generic information collection plan provides for the 
collection of qualitative feedback from consumers, financial 
institutions, and stakeholders on a wide range of services the Bureau 
provides in an efficient, timely manner, in accordance with the 
Bureau's commitment to improving service delivery. By qualitative 
feedback, the Bureau means information that provides useful insights 
on, for example, comprehension, usability, perceptions, and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. The Bureau expects this 
feedback to include insights into consumer, financial institution, or 
stakeholder perceptions, experiences, and expectations, provide an 
early warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative, and actionable communications between the Bureau and 
consumers, financial institutions, and stakeholders. It will also allow 
feedback to contribute directly to the improvement of program 
management.
    This submission is requesting OMB to renewal for additional three 
(3) years its approval of this generic information collection plan.
    Request for Comments: The Bureau issued a 60-day Federal Register 
notice on June 15, 2015 (80 FR 34148). Comments were solicited and 
continue to be invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the Bureau, 
including whether the information will have practical utility; (b) The 
accuracy of the Bureau's estimate of the burden of the collection of 
information, including the validity of the methods and the

[[Page 64399]]

assumptions used; (c) Ways to enhance the quality, utility, and clarity 
of the information to be collected; and (d) Ways to minimize the burden 
of the collection of information on respondents, including through the 
use of automated collection techniques or other forms of information 
technology. Comments submitted in response to this notice will be 
summarized and/or included in the request for OMB approval. All 
comments will become a matter of public record.

    Dated: October 20, 2015.
Darrin A. King,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2015-27079 Filed 10-22-15; 8:45 am]
 BILLING CODE 4810-AM-P