[Federal Register Volume 80, Number 190 (Thursday, October 1, 2015)]
[Notices]
[Pages 59168-59169]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-25005]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; 60-Day Comment Request; Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery 
(NIAID)

    Summary: In compliance with the requirement of Section 
3506(c)(2)(A) of the Paperwork Reduction Act of 1995, for opportunity 
for public comment on proposed data collection projects, the National 
Institute of Allergy and Infectious Diseases (NIAID), National 
Institutes of Health (NIH), will publish periodic summaries of proposed 
projects to be submitted to the Office of Management and Budget (OMB) 
for review and approval.
    Written comments and/or suggestions from the public and affected 
agencies are invited on one or more of the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the function of the agency, including whether the 
information will have practical utility; (2) The accuracy of the 
agency's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions 
used; (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (4) Ways to minimize the burden of the 
collection of information on those who are to respond, including the 
use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    To Submit Comments and for Further Information: To obtain a copy of 
the data collection plans and instruments, submit comments in writing, 
or request more information on the proposed project, contact: Ms. Dione 
Washington, Health Science Policy Analyst, Office of Strategic 
Planning, Initiative Development and Analysis, 5601 Fishers Lane, 
Rockville, Maryland 20892, or call a non-toll-free number 240 669 2100, 
or Email your request, including your address to 
[email protected]. Formal requests for additional plans and 
instruments must be requested in writing.
    Comment Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 60 days 
of the date of this publication.
    Proposed Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery (NIAID), 0925-0668, 
Expiration Date 1/31/2016, EXTENSION, National Institute of Allergy and 
Infectious Diseases (NIAID).
    Need and Use of Information Collection: There are no changes being 
requested for this submission. The proposed information collection 
activity provides a means to garner qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery. By 
qualitative feedback we mean information that provides useful insights 
on perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide information about the NIAID's 
customer or stakeholder perceptions, experiences and expectations, 
provide an early warning of issues with service, or focus attention on 
areas where communication, training or changes in operations might 
improve delivery of products or services. These collections will allow 
for ongoing, collaborative and actionable communications between the 
NIAID and its customers and stakeholders. It will also allow feedback 
to contribute directly to the improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the NIAID's services will be unavailable.
    OMB approval is requested for 3 years. There are no costs to 
respondents

[[Page 59169]]

other than their time. The total estimated annualized burden hours are 
16,100.

                                        Estimated Annualized Burden Hours
----------------------------------------------------------------------------------------------------------------
                                                                     Number of    Average burden
           Form name                 Type of         Number of     responses per   per response    Total annual
                                   respondent       respondents     respondent      (in hours)     burden hours
----------------------------------------------------------------------------------------------------------------
Customer satisfaction surveys.  Private Sector..          25,000               1           30/60          12,500
In-Depth Interviews (IDIs) or   Private Sector..             500               1           90/60             750
 Small Discussion Groups.
Individual Brief Interviews...  Private Sector..             200               1           15/60              50
Focus Groups..................  Private Sector..           1,000               1               2           2,000
Pilot testing surveys.........  Private Sector..             200               1           30/60             100
Conferences and Training Pre-   Private Sector..           1,000               1           30/60             500
 and Post-surveys.
Web site or Software Usability  Private Sector..             100               1               2             200
 Tests.
                                                 ---------------------------------------------------------------
    Total.....................  ................          28,000  ..............  ..............          16,100
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    Dated: September 25, 2015.
Dione Washington,
Project Clearance Liaison, NIAID, NIH.
[FR Doc. 2015-25005 Filed 9-30-15; 8:45 am]
BILLING CODE 4140-01-P