[Federal Register Volume 80, Number 167 (Friday, August 28, 2015)]
[Notices]
[Pages 52329-52331]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-21275]


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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-5830-N-04]


30-Day Notice of Submission of Proposed Information Collection 
for HUD Generic Clearance for Collection of Qualitative Feedback on 
Proposed New HUD Services or Products

AGENCY: Office of the Chief Information Officer, HUD.

ACTION: Notice.

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SUMMARY: HUD has submitted the proposed information collection 
described below to the Office of Management and Budget (OMB) for review 
and approval in accordance approval the Paperwork Reduction Act. The 
purpose of this notice is to allow for an additional 30 days of public 
comment.

DATES: Comments Due Date: September 28, 2015.

ADDRESSES: Interested persons are invited to submit comments regarding 
this proposal. Comments should refer to the proposal by name, or the FR 
number shown above, and should be sent to: Colette Pollard, Reports 
Management Officer, QDAM, Department of Housing and Urban Development, 
451 7th Street SW., Room 4176, Washington, DC 20410-5000; telephone 
202-402-3400 (this is not a toll-free number) or email at 
[email protected] for a copy of the proposed forms or other 
available information. Persons with hearing or speech impairments may 
access this number through TTY by calling the toll-free Federal Relay 
Service at (800) 877-8339.

FOR FURTHER INFORMATION CONTACT: Colette Pollard, Reports Management 
Officer, QDAM, Department of Housing and Urban Development, 451 7th 
Street SW., Washington, DC 20410; email Colette Pollard at 
[email protected] or telephone 202-402-3400. This is not a toll-
free number. Persons with hearing or speech impairments may access this 
number through TTY by calling the toll-free Federal Relay Service at 
(800) 877-8339.

SUPPLEMENTARY INFORMATION:

I. Purpose and Background

A. Purpose

    This notice informs the public that HUD has submitted to OMB a 
request for approval of the information collection described in Section 
II.A. The first notice that solicited public comment on the information 
collection described in Section II.A for a period of 60 days (60-day 
Notice) was published on June 10, 2015, at 80 FR 32974.

B. Background

    Executive Order 12862, entitled ``Setting Customer Service 
Standards,'' requires that Federal agencies provide the highest quality 
service to their customers by identifying needed services and seeking 
feedback on offered services. The information proposed to be collected 
under this notice is designed by HUD to garner qualitative feedback 
from HUD customers in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery.
    In accordance with the Executive Order, the term ``customer'' means 
an individual or entity that is directly served by a department or 
agency. The term ``qualitative feedback'' refers to information that 
provides useful insights on perceptions and opinions, but does not 
constitute statistical surveys that yield quantitative results that can 
be generalized to the population of the study. The collections to be 
undertaken under this HUD proposed generic collection will allow for 
ongoing, collaborative, and actionable communications between HUD and 
its customers. The collections will also allow feedback to contribute 
directly to the improvement of HUD products and services, help identify 
where existing products and services may be lacking in some aspects, 
and whether there are additional products and services that could be 
offered by HUD. This notice informs the public that HUD is seeking 
approval from OMB

[[Page 52330]]

for the information collection described in Section A.

C. Public Comments and HUD Responses

    The 60-day Notice welcomed the submission of comments through HUD's 
docket at www.regulations.gov (see http://www.regulations.gov/#!docketDetail;D=HUD-2015-0053) and to HUD's Reports Management 
Officer. HUD received no comments through the www.regulations.gov Web 
site but HUD's Reports Management Officer received three public 
comments. The comments stated that the HUD's 60-day notice lacked 
specificity as to the information that HUD proposed to collect. As HUD 
advised both commenters the purpose of a ``generic'' clearance is to 
describe generally the type of information that an agency may seek in 
one or more upcoming survey. The survey, however, will not be general. 
The survey will be specific. Generic refers to the category of 
information that an agency may seek under a generic clearance.
    HUD further advised that for the generic clearance that HUD seeks 
approval from OMB, the category of information that HUD is seeking 
pertains to feedback on new services or new products needed by HUD 
program participants or prospective participants. In the June 10, 2015, 
60-day Notice, HUD provided a specific example of the type of 
solicitation of information that would fall under the generic clearance 
described in the June 10, 2015, notice and that example was the 
National Resource Network. As HUD stated in the June 10, 2015, notice: 
``An example of these types of services or products are the services 
offered by the National Resource Network that were initially determined 
best suited for cities with populations of 40,000 or more, and having, 
among other criteria, an annual average unemployment rate of 9 percent 
or more. (See http://nationalresourcenetwork.org/en/solutions/rfa). HUD 
appreciates the comments received on the 60-day notice.

II. Information Collection Proposed by This Notice

A. Overview of Information Collection

    Title of Information Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Proposed New HUD Services or 
Products.
    OMB Approval Number: Pending.
    Type of Request: New.
    Form Number: No specific form is currently contemplated.
    Description of the need for the information and proposed use: For 
HUD to be successful in its mission, input from HUD customers and 
interested members of the public is essential. Such feedback takes many 
forms, including the solicitation of public comments through Federal 
Register notices, but also through surveys directly sent to HUD 
customers designed to gauge satisfaction with services and products 
offered by HUD. This generic clearance is designed to elicit input on 
possible new HUD products or services that may be helpful to HUD 
customers. An example of these types of services or products are the 
services offered by the National Resource Network that were initially 
determined best suited for cities with populations of 40,000 or more, 
and having, among other criteria, an annual average unemployment rate 
of 9 percent or more. (See http://nationalresourcenetwork.org/en/solutions/rfa.)
    A generic collection, such as HUD is proposing through this notice, 
would allow HUD to survey its customers to determine whether HUD has 
identified appropriate eligibility criteria for new products and 
services under consideration, and correctly identified the categories 
of customers in need of these products or services. The areas of 
inquiry anticipated to be surveyed would be those seeking information 
about the specific customer being surveyed, for example, the public 
housing agency (PHA), State and local government, private housing 
provider, nonprofit organizations, or other organization participating 
in HUD programs. Of the category or categories of program participants 
surveyed, the survey would inquire about: The demographics of the 
populations the customer serves; the type of HUD subsidized housing 
that is provided; energy, other utility, technological, or other 
infrastructure needs of the housing provided; the need for better 
access to community assets, such as transportation, financial services, 
educational services (schools, libraries or computer facilities), and 
sports and exercise facilities; the availability of any federal, other 
governmental, and local resources to address identified needs if these 
resources were made available; and any demonstration of community or 
governmental support to improve the quality of the housing provided. 
HUD anticipates the survey will solicit basic information regarding the 
customer and current or anticipated needs for which brief responses 
will suffice. However, the survey would provide the opportunity for the 
customer to present additional information pertaining to these topics 
that customers may choose to note.
    Respondents (i.e. affected public): PHAs, State and local 
governments, tribal nations, multifamily housing providers, nonprofit 
organizations, and other organizations that participate in HUD 
programs.
    Estimated Number of Respondents: 1,000.
    Estimated Number of Responses Annually: 100.
    Frequency of Response: Once.
    Average Hours per Response: 1 hour.
    Total Estimated Burdens: 100 hours.

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                                             Number of
         Information collection             respondents    Frequency of    Responses per    Burden hour    Annual burden    Hourly cost     Annual cost
                                             annually        response          annum       per response        hours       per response
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Demographics............................           1,000               1             100               1               1               0               0
Type of subsidized housing..............           1.000               1             100               1               1               0               0
Energy, Utility, Technology Needs.......           1,000               1             100               1               1               0               0
Community Assets Needs..................           1,000               1             100               1               1               0               0
Potential uses of federal and local                1,000               1             100               1               1               0               0
 resources..............................
                                         ---------------------------------------------------------------------------------------------------------------
    Totals..............................           1,000               1             100               1               1               0               0
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[[Page 52331]]

B. Solicitation of Public Comment

    This notice is soliciting comments from members of the public and 
affected parties concerning the collection of information described in 
Section II.A on the following:
    (1) Whether the proposed collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether the information will have practical utility;
    (2) The accuracy of the agency's estimate of the burden of the 
proposed collection of information;
    (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (4) Ways to minimize the burden of the collection of information on 
those who are to respond; including through the use of appropriate 
automated collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.
    HUD encourages interested parties to submit comment in response to 
these questions.

    Authority: Section 3507 of the Paperwork Reduction Act of 1995, 
44 U.S.C. Chapter 35.

    Dated: August 21, 2015.
Colette Pollard,
Department Reports Management Officer, Office of the Chief Information 
Officer.
[FR Doc. 2015-21275 Filed 8-27-15; 8:45 am]
BILLING CODE 4210-67-P