[Federal Register Volume 80, Number 163 (Monday, August 24, 2015)]
[Notices]
[Pages 51350-51351]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-20762]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Information Collection 
Renewal; Submission for OMB Review; Customer Complaint Form

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comment.

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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection, as required by the Paperwork Reduction Act of 
1995 (PRA).
    In accordance with the requirements of the PRA, the OCC may not 
conduct or sponsor, and the respondent is not required to respond to, 
an information collection unless it displays a currently valid Office 
of Management and Budget (OMB) control number. Currently, the OCC is 
soliciting comment concerning the renewal of an existing collection 
titled ``Customer Complaint Form.'' The OCC also is giving notice that 
it has sent the rule to OMB for review.

DATES: You should submit written comments by September 23, 2015.

ADDRESSES: Because paper mail in the Washington, DC area and at the OCC 
is subject to delay, commenters are encouraged to submit comments by 
email, if possible. Comments may be sent to: Legislative and Regulatory 
Activities Division, Office of the Comptroller of the Currency, 
Attention: 1557-0232, 400 7th Street SW., Suite 3E-218, Mail Stop 9W-
11, Washington, DC 20219. In addition, comments may be sent by fax to 
(571) 465-4326 or by electronic mail to [email protected]. You may 
personally inspect and photocopy comments at the OCC, 400 7th Street 
SW., Washington, DC 20219. For security reasons, the OCC requires that 
visitors make an appointment to inspect comments. You may do so by 
calling (202) 649-6700. Upon arrival, visitors will be required to 
present valid government-issued photo identification and submit to 
security screening in order to inspect and photocopy comments.
    All comments received, including attachments and other supporting 
materials, are part of the public record and subject to public 
disclosure. Do not include any information in your comment or 
supporting materials that you consider confidential or inappropriate 
for public disclosure.

FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance 
Officer, (202) 649-5490, for persons who are deaf or hard of hearing, 
TTY, (202) 649-5597, Legislative and Regulatory Activities Division, 
Office of the Comptroller of the Currency, 400 7th Street SW., 
Washington, DC 20219.

SUPPLEMENTARY INFORMATION: The OCC is requesting that OMB extend its 
approval of the following collection:
    Title: Customer Complaint Form.
    OMB Control No.: 1557-0232.
    Description: The customer complaint form was developed as a 
courtesy for customers who contact the OCC's Customer Assistance Group 
(CAG) and wish to file a formal written complaint.

[[Page 51351]]

The form offers a template for national bank and Federal savings 
association customers to use to focus their issues and identify the 
information necessary to provide a complete picture of their concerns. 
Use of the form is entirely voluntary; however, use of the form helps 
to avoid the processing delays associated with incomplete complaints 
and allows CAG to process complaints more efficiently.
    CAG uses the information included in a completed form to create a 
record of the customer's contact, capture information that can be used 
to resolve the customer's issues, and provide a database of information 
that is incorporated into the OCC's supervisory process.
    Type of Review: Regular.
    Affected Public: Businesses or other for-profit.
    Number of Respondents: 18,000.
    Total Annual Responses: 18,000.
    Frequency of Response: On occasion.
    Total Annual Burden Hours: 1,494.
    The OCC issued a notice concerning this collection for 60-days of 
comment on May 11, 2015, 80 FR 26989. No comments were received. 
Comments continue to be invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the OCC, including whether the 
information shall have practical utility;
    (b) The accuracy of the OCC's estimate of the burden of the 
collection of information;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Dated: August 18, 2015.
Mary H. Gottlieb,
Regulatory Specialist, Legislative & Regulatory Activities Division.
[FR Doc. 2015-20762 Filed 8-21-15; 8:45 am]
BILLING CODE 4810-33-P