[Federal Register Volume 80, Number 118 (Friday, June 19, 2015)]
[Page 35318]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-15116]

[[Page 35318]]



United States Patent and Trademark Office

Submission for OMB Review; Comment Request; ``Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery''

    The United States Patent and Trademark Office (USTPO) will submit 
to the Office of Management and Budget (OMB) for clearance the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).
    Agency: United States Patent and Trademark Office, Commerce.
    Title: Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery.
    OMB Control Number: 0651-0038.
    Form Number(s):  N/A.
    Type of Request: Regular.
    Number of Respondents: 27,900.
    Average Hours per Response: The USPTO estimates that it will take 
an average of 11 min (.18 hours) to complete a single item in this 
collection, with completion times ranging from 5 minutes (.08 hours) to 
120 minutes (2 hours), depending upon the instrument used.
    Burden Hours: 5,059 hours.
    Cost Burden: $0.
    Needs and Uses: The Agency will collect, analyze, and interpret 
information gathered to identify strengths and weaknesses of current 
services. Based on feedback received, the Agency will identify 
operational changes needed to improve programs and services. The 
solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. The 
USPTO is committed to hearing feedback from its customers. Responses 
will be assessed to identify service areas in need of improvement. If 
this information is not collected, then the Agency will miss 
opportunities to obtain vital feedback from their customers and 
stakeholders on ways to improve their program and services.
    These information collections will not result in any new system of 
records containing privacy information and will not ask questions of a 
sensitive nature.
    Affected Public: Businesses or other for-profits; not-for-profit 
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Nicholas A. Fraser, email: 
[email protected].
    Once submitted, the request will be publicly available in 
electronic format through reginfo.gov. Follow the instructions to view 
Department of Commerce collections currently under review by OMB.
    Further information can be obtained by:
     Email: [email protected]. Include ``0651-
0038 copy request'' in the subject line of the message.
     Mail: Marcie Lovett, Records Management Division Director, 
Office of the Chief Information Officer, United States Patent and 
Trademark Office, P.O. Box 1450, Alexandria, VA 22313-1450.
    Written comments and recommendations for the proposed information 
collection should be sent on or before July 20, 2015 to Nicholas A. 
Fraser, OMB Desk Officer, via email to [email protected], 
or by fax to 202-395-5167, marked to the attention of Nicholas A. 

    Dated: June 12, 2015.
Marcie Lovett,
Records Management Division Director, USPTO, Office of the Chief 
Information Officer.
[FR Doc. 2015-15116 Filed 6-18-15; 8:45 am]