[Federal Register Volume 80, Number 111 (Wednesday, June 10, 2015)]
[Notices]
[Pages 32974-32975]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-14192]


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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-5830-N-03]


60-Day Notice of Submission of Proposed Information Collection 
for HUD Generic Clearance for Collection of Qualitative Feedback on 
Proposed New HUD Services or Products

AGENCY: Office of the General Counsel, HUD.

ACTION: Notice.

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SUMMARY: As part of the Federal government-wide effort to streamline 
the process of seeking public feedback on service delivery, HUD is 
submitting to the Office of Management and Budget (OMB), for approval 
under the Paperwork Reduction Act, a Generic Clearance for the 
Collection of Qualitative Feedback on Proposed New Services or Products 
to seek information on new services and products that may needed by HUD 
customers.

DATES: Comments Due Date: August 10, 2015.

ADDRESSES: Interested persons are invited to submit comments regarding 
this proposal. Comments should refer to the proposal by name, or the FR 
number shown above, and should be sent to: Colette Pollard, Reports 
Management Officer, QDAM, Department of Housing and Urban Development, 
451 7th Street SW., Room 4176, Washington, DC 20410-5000; telephone 
202-402-3400 (this is not a toll-free number) or email at 
[email protected] for a copy of the proposed forms or other 
available information. Persons with hearing or speech impairments may 
access this number through TTY by calling the toll-free Federal Relay 
Service at (800) 877-8339.

FOR FURTHER INFORMATION CONTACT: Colette Pollard, Reports Management 
Officer, QDAM, Department of Housing and Urban Development, 451 7th 
Street SW., Washington, DC 20410; email Colette Pollard at 
[email protected] or telephone 202-402-3400. This is not a toll-
free number. Persons with hearing or speech impairments may access this 
number through TTY by calling the toll-free Federal Relay Service at 
(800) 877-8339.

SUPPLEMENTARY INFORMATION: Executive Order 12862, entitled ``Setting 
Customer Service Standards,''' requires that Federal agencies provide 
the highest quality service to their customers by identifying needed 
services and seeking feedback on offered services. The information 
proposed to be collected under this notice is designed by HUD to garner 
qualitative feedback from HUD customers in an efficient, timely manner, 
in accordance with the Administration's commitment to improving service 
delivery.
    In accordance with the Executive Order, the term ``customer'' means 
an individual or entity that is directly served by a department or 
agency. The term ``qualitative feedback'' refers to information that 
provides useful insights on perceptions and opinions, but does not 
constitute statistical surveys that yield quantitative results that can 
be generalized to the population of the study. The collections to be 
undertaken under this HUD proposed generic collection will allow for 
ongoing, collaborative, and actionable communications between HUD and 
its customers. The collections will also allow feedback to contribute 
directly to the improvement of HUD products and services, help identify 
where existing products and services may be lacking in some aspects, 
and whether there are additional products and services that could be 
offered by HUD. This notice informs the public that HUD is seeking 
approval from OMB for the information collection described in Section 
A.

A. Overview of Information Collection

    Title of Information Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Proposed New HUD Services or 
Products.
    OMB Approval Number: Pending.
    Type of Request: New.
    Form Number: No specific form is currently contemplated.
    Description of the need for the information and proposed use: For 
HUD to be successful in its mission, input from HUD customers and 
interested members of the public is essential. Such feedback takes many 
forms, including the solicitation of public comments through Federal 
Register notices, but also through surveys directly sent to HUD 
customers designed to gauge satisfaction with services and products 
offered by HUD. This generic clearance is designed to elicit input on 
possible new HUD products or services that may be helpful to HUD 
customers. An example of these types of services or products are the 
services offered by the National Resource Network that were initially 
determined best suited for cities with populations of 40,000 or

[[Page 32975]]

more, and having, among other criteria, an annual average unemployment 
rate of 9 percent or more. (See http://nationalresourcenetwork.org/en/solutions/rfa.)
    A generic collection, such as HUD is proposing through this notice, 
would allow HUD to survey its customers to determine whether HUD has 
identified appropriate eligibility criteria for new products and 
services under consideration, and correctly identified the categories 
of customers in need of these products or services. The areas of 
inquiry anticipated to be surveyed would be those seeking information 
about the specific customer being surveyed, for example, the public 
housing agency (PHA), State and local government, private housing 
provider, nonprofit organizations, or other organization participating 
in HUD programs. Of the category or categories of program participants 
surveyed, the survey would inquire about: the demographics of the 
populations the customer serves; the type of HUD subsidized housing 
that is provided; energy, other utility, technological, or other 
infrastructure needs of the housing provided; the need for better 
access to community assets, such as transportation, financial services, 
educational services (schools, libraries or computer facilities), and 
sports and exercise facilities; the availability of any federal, other 
governmental, and local resources to address identified needs if these 
resources were made available; and any demonstration of community or 
governmental support to improve the quality of the housing provided. 
HUD anticipates the survey will solicit basic information regarding the 
customer and current or anticipated needs for which brief responses 
will suffice. However, the survey would provide the opportunity for the 
customer to present additional information pertaining to these topics 
that customers may choose to note.
    Respondents (i.e. affected public): PHAs, State and local 
governments, tribal nations, multifamily housing providers, nonprofit 
organizations, and other organizations that participate in HUD 
programs.
    Estimated Number of Respondents: 1,000.
    Estimated Number of Responses Annually: 100.
    Frequency of Response: Once.
    Average Hours per Response: 1 hour.
    Total Estimated Burdens: 100 hours.

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                                             Number of
         Information collection             respondents    Frequency of    Responses per    Burden hour    Annual burden    Hourly cost     Annual cost
                                             annually        response          annum       per response        hours       per response
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Demographics............................           1,000               1             100               1               1               0               0
Type of subsidized housing..............           1,000               1             100               1               1               0               0
Energy, Utility, Technology Needs.......           1,000               1             100               1               1               0               0
Community Assets Needs..................           1,000               1             100               1               1               0               0
Potential uses of federal and local                1,000               1             100               1               1               0               0
 resources..............................
    Totals..............................           1,000               1             100               1               1               0               0
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B. Solicitation of Public Comment

    This notice is soliciting comments from members of the public and 
affected parties concerning the collection of information described in 
Section A on the following:
    (1) Whether the proposed collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether the information will have practical utility;
    (2) The accuracy of the agency's estimate of the burden of the 
proposed collection of information;
    (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (4) Ways to minimize the burden of the collection of information on 
those who are to respond; including through the use of appropriate 
automated collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.
    HUD encourages interested parties to submit comment in response to 
these questions.

     Authority: Section 3507 of the Paperwork Reduction Act of 1995, 
44 U.S.C. Chapter 35.

    Dated: June 4, 2015.
Camille E. Acevedo,
Associate General Counsel for Legislation and Regulations.
[FR Doc. 2015-14192 Filed 6-9-15; 8:45 am]
 BILLING CODE 4210-67-P