[Federal Register Volume 80, Number 91 (Tuesday, May 12, 2015)]
[Notices]
[Pages 27176-27177]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-11364]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Indian Health Service


Request for Public Comment: 30-Day Notice for Extension of Fast 
Track Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery: IHS Customer Service Satisfaction and Similar 
Surveys

AGENCY: Indian Health Service, HHS.

ACTION: Notice and request for comments. Request for extension of 
approval.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, Indian 
Health Service (IHS) has submitted a Generic Information Collection 
Request (Generic ICR): ``Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery: IHS Customer Service 
Satisfaction and Similar Surveys'' to the Office of Management and 
Budget (OMB) for approval under the Paperwork Reduction Act (PRA) (44 
U.S.C. 3501 et. seq.).

DATES: Comments must be submitted June 11, 2015.
    Direct Your Comments to OMB: Send your comments and suggestions 
regarding the proposed information collection contained in this notice, 
especially regarding the estimated public burden and associated 
response time to: Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, DC 
20503, Attention: Desk Officer for IHS.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Tamara Clay by one of the following methods:
     Mail: Tamara Clay, Information Collection Clearance 
Officer, Indian Health Service 801 Thompson Avenue, TMP, STE 450-30, 
Rockville, MD 20852.

[[Page 27177]]

     Phone: 301-443-4750.
     Email: [email protected].
     Fax: 301-443-4750.

SUPPLEMENTARY INFORMATION: 
    Title: OMB Control No. 0917-0036, Fast Track Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery: IHS 
Customer Service Satisfaction and Similar Surveys. Abstract: The IHS 
will be engaging in information collection activities that will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery within Federal Agencies. Qualitative feedback is 
information that provides useful insights on perceptions and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. This feedback will 
provide insight into customer or stakeholder perceptions, opinions, 
experiences and expectations, and provide an early warning of issues 
with service. Also, the collection of qualitative feedback will assist 
IHS to focus its attention on areas where communication, training, or 
changes in operations might improve delivery of products or services. 
These collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
Furthermore, the collection activity will allow feedback to contribute 
directly to the improvement of program management.
    Feedback or information collected under this generic clearance will 
provide useful information, but it will not yield data that can be 
generalized to the overall population. This type of generic clearance 
for qualitative collection will not be used for quantitative 
information collections that are designed to yield reliably actionable 
results, such as monitoring trends over time or documenting program 
performance. Such data uses require more rigorous designs that address: 
The target population to which generalizations will be made, sampling 
frame, sample design (including stratification and clustering), 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency received zero (0) comments in response to the 60-day 
notice published in the Federal Register of March 2, 2015 (80 FR 
11206).
    Below are provided Indian Health Services projected average 
estimates for the next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance for IHS federal-
wide:
    Average expected annual number of activities: 100.
    Average number of respondents per activity: 1,050.
    Annual responses: 105,000.
    Frequency of response: Once per request.
    Average minutes per response: 10.
    Burden hours: 17,500.
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    Current Actions: Extension of approval for a collection of 
information.
    Type of Review: Extension.
    Affected Public: Individuals and households, businesses and 
organizations, and Tribal Government.
    Average expected annual number of activities: 100.
    Respondents: 105,000.
    Annual responses: 105,000.
    Frequency of response: Once per request.
    Average minutes per response: 10.
    Burden hours: 17,500.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number.

    Dated: May 4, 2015.
Robert G. McSwain,
Acting Director, Indian Health Service.
[FR Doc. 2015-11364 Filed 5-11-15; 8:45 am]
 BILLING CODE 4160-16-P