[Federal Register Volume 80, Number 90 (Monday, May 11, 2015)]
[Notices]
[Pages 26893-26895]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-11310]


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DEPARTMENT OF COMMERCE

[Docket No. 150421388-5388-01]


Privacy Act of 1974, New System of Records

AGENCY: International Trade Administration, U.S. Department of 
Commerce.

ACTION: Notice of a New Privacy Act System of Records: COMMERCE/ITA-8, 
Salesforce Customer Relationship Management System.

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SUMMARY: In accordance with the Privacy Act of 1974, as amended, Title 
5 United States Code (U.S.C.) Sec.  552a(e)(4) and (11); and Office of 
Management and Budget (OMB) Circular A-130, Appendix I, Federal Agency 
Responsibilities for Maintaining Records About Individuals, The 
Department of Commerce is issuing this notice of its intent to 
establish a new system of records entitled ``COMMERCE/ITA-8, Salesforce 
Customer Relationship Management System.''

DATES: Comment Date: To be considered, written comments on the proposed 
system must be submitted on or before June 10, 2015.
    Effective Date: Unless comments are received, the new system of 
records will become effective as proposed on the date of publication of 
a subsequent notice in the Federal Register.

ADDRESSES: You may submit written comments to Ms. Lois V. Mockabee, 
International Trade Administration Privacy Act Officer, U.S. Department 
of Commerce, International Trade Administration, 1401 Constitution 
Avenue NW., Room 21023, Washington, DC 20230.

FOR FURTHER INFORMATION CONTACT: Ms. Lois V. Mockabee, International 
Trade Administration, 1401 Constitution Avenue NW., Room 21023, 
Washington, DC 20230. (202) 482-6111.

SUPPLEMENTARY INFORMATION: The purpose of this new information system 
will be to help ITA promulgate its mission by promoting and fostering 
international trade opportunities between small and medium-sized U.S. 
businesses and international trading partners. The Salesforce 
Relationship Management System is a Web-based software product designed 
to acquire, retain, and grow customer relationships by automating sales 
and customer support activities and providing a holistic view of the 
customer relationship across the organization.
COMMERCE/ITA-8

SYSTEM NAME:
    COMMERCE/ITA-8, Salesforce Relationship Management System.

SECURITY CLASSIFICATION:
    None.

SYSTEM LOCATION:
    U.S. Department of Commerce, 1401 Constitution Avenue NW., Chief 
Information Officer, Room 48002, Washington, DC 20230.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    Customer Biographical Information; Resource Provider and Local 
Business Assistance Organization Information; U.S. exporting companies 
and/or individuals involved in an ongoing exporting concern; U.S. 
private citizens, students and/or researchers.

CATEGORIES OF RECORDS IN THE SYSTEM:
    For Customer Biographical Information Category--individual customer 
name, company name, personal or business email address, personal or 
business telephone number, personal or business fax number, personal or 
business mailing address, date and time of contact, customer service 
agent name, customer number, industry, contact type, year(s) in 
business, size of firm, company Web site (URL), ownership, years in 
exporting, countries exported to, number of employees, annual revenue, 
service need, customer request, service resolution, contact experience, 
service satisfaction, service recommendation(s)/referral(s), contact 
preference, and desire to be contacted to discuss survey results; and 
for Resource Provider and Local Business Assistance Organization 
Information Category--submitter name, submitter email address, resource 
name, resource summary description, name of resource point of contact 
(POC), POC title, POC email, and POC telephone; press articles; topic 
of contact; U.S. or non-U.S. organization; the country(ies) of 
interest; and log in name and password.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    15 U.S.C. 1512

PURPOSES:
    The purpose of this system is to assemble the necessary information 
to assist customers in connecting with business assistance services, 
programs,

[[Page 26894]]

data and other resources in a larger effort to help the economy by 
supporting small and medium sized businesses and exporters financial 
growth; as well as creating jobs that will help ITA in promulgating its 
mission by promoting and fostering international trade opportunities 
between small and medium sized U.S. business and international trading 
partners. This system serves as a controlled repository for customer 
data and available business resource summary information. The 
information obtained from the Salesforce Customer Relationship 
Management System (SFCRM) is used to monitor the system's performance, 
provide customer information to Federal agency and bureau partners, and 
Federal partners' sponsored organizations to further serve the 
customer, and to obtain customer feedback concerning their service 
experience and the level of satisfaction provided by SFCRM and the 
serving agency.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND THE PURPOSES OF SUCH USES:
    These records may be disclosed as follows:
    1. In the event that a system of records maintained by the 
Department to carry out its functions indicates a violation or 
potential violation of law or contract, whether civil, criminal or 
regulatory in nature, and whether arising by general statute or 
particular program statute or contract, or rule, regulation, or order 
issued pursuant thereto, or the necessity to protect an interest of the 
Department and Federal partners, the relevant records in the system of 
records may be referred to the appropriate agency, whether Federal, 
state, local or foreign, charged with the responsibility of 
investigating or prosecuting such violation or charged with enforcing 
or implementing the statute or contract, or rule or order issued 
pursuant thereto, or protecting the interest of the Department.
    2. A record from this system of records may be disclosed to federal 
agency partners including: the Small Business Administration (SBA), 
Department of Defense (DOD), Department of Veteran Affairs (VA), U.S. 
Environmental Protection Agency (EPA), U.S. Housing and Urban 
Development (HUD), Department of Health and Human Services (HHS), 
General Services Administration (GSA), United States Department of 
Agriculture (USDA), Department of Energy (DOE), Office of Management 
and Budget (OMB), Department of State, Export/Import Bank, Overseas 
Private Investment Corporation (OPIC), Department of Transportation 
(DOT), Department of Treasury, Department of Justice (DOJ), National 
Science Foundation (NSF), U.S. Trade Development Agency (USTDA), 
Department of Education, Department of Labor (DOL), Department of 
Interior (DOI), Department of Homeland Security (DHS), and the National 
Aeronautical and Space Administration (NASA) in connection with the 
assignment, based on customer need, and programs for the purpose of 
linking American businesses to available government business resources.
    3. A record from this system of records may be disclosed to Federal 
partners' sponsored organizations, including Federal grantees and/or 
certified organizations involved in business development efforts and 
assistance such as: DOC's National Institute of Standards and 
Technology (NIST) Hollings Manufacturing Extension Partnership (MEP) 
Centers, DOC's NIST Manufacturing Technology Acceleration Centers 
(MTAC), DOC's Economic Development Administration (EDA) University 
Centers, DOC's Minority Business Development Agency (MBDA) Business 
Centers, Native American Business Enterprise Centers and Procurement 
Assistance Centers, DOC's International Trade Administration (ITA) 
Trade Promotion Coordinating Committee (TPCC), DOD's Procurement 
Technical Assistance Centers (PTAC), SBA's Small Business Development 
Centers (SBDC), Small Business and Technology Development Centers 
(SBTDC), Women Business Centers (WBC), Veteran Business Outreach 
Centers (VBOC), Service Corps of Retired Executives (SCORE), DOT's 
Small Business Transportation Resource Centers (SBTRC), and Treasury's 
Community Development Financial Institutions (CDFI), in connection with 
the assignment, based on customer need, and programs for the purpose of 
linking American businesses to available business resources.
    4. A record from this system of records may be disclosed to partner 
state governments, local governments, Non-Profit business development 
and assistance organizations, in connection with the assignment, based 
on customer need, and programs for the purpose of linking American 
businesses to available business resources.
    5. A record in this system of records may be disclosed to a Member 
of Congress submitting a request involving an individual when the 
individual has requested assistance from the Member with respect to the 
subject matter of the record.
    6. A record in this system of records may be disclosed to the 
Department of Justice in connection with determining whether disclosure 
thereof is required by the Freedom of Information Act (5 U.S.C. 552).
    7. A record in this system of records may be disclosed to a 
contractor of the Department having need for the information in the 
performance of the contract, but not operating a system of records 
within the meaning of 5 U.S.C. 552a(m).
    8. A record from this system of records may be disclosed to the 
Administrator, General Services Administration (GSA), or his/her 
designee, during an inspection of records conducted by GSA as part of 
that agency's responsibility to recommend improvements in records 
management practice and programs, under the authority of 44 U.S.C. 2904 
and 2906. Such disclosure shall be made in accordance with the GSA 
regulations governing inspection of records for this purpose, and any 
other relevant (i.e. GSA or Commerce) directive. Such disclosure shall 
not be used to make determinations about individuals.
    9. A record from this system of records may be disclosed in the 
course of presenting evidence to a court, magistrate or administrative 
tribunal, including disclosures to opposing counsel in the course of 
settlement negotiations.
    10. A record in this system of records may be disclosed, as a 
routine use, to appropriate agencies, entities and persons when (1) it 
is suspected or determined that the security or confidentiality of 
information in the system of records has been compromised; (2) the 
Department has determined that as a result of the suspected or 
confirmed compromise there is a risk of harm to economic or property 
interests, identity theft or fraud, or harm to the security or 
integrity of this system or whether systems or programs (whether 
maintained by the Department or another agency or entity) that rely 
upon the compromised information; and (3) the disclosure made to such 
agencies, entities, and persons is reasonably necessary to assist in 
connection with the Department's efforts to respond to the suspected or 
confirmed compromise and to prevent, minimize, or remedy such harm.

DISCLOSURE TO CONSUMER REPORTING AGENCIES:
    Not applicable.

[[Page 26895]]

POLICIES AND PRACTICES FOR STORING, RETRIEVING, ACCESSING, RETAINING, 
AND DISPOSING OF RECORDS IN THE SYSTEM:
STORAGE:
    On electronic digital media in encrypted format within a controlled 
environment, and accessed only by authorized personnel.

RETRIEVABILITY:
    By individual's name, business name, or other identifier such as 
email address or telephone number.

SAFEGUARDS:
    Maintained in areas accessible only to authorized personnel in a 
building protected by security guards. System is password protected and 
is FIPS 199 compliant. System adheres to a Moderate security rating.

RETENTION AND DISPOSAL:
    All records shall be retained and disposed of in accordance with 
Department directives and series records schedule.

SYSTEM MANAGER(S) AND ADDRESS:
    System Administrator, addresses are the same as listed under System 
Location.

NOTIFICATION PROCEDURE:
    An individual requesting notification of existence of records on 
himself or herself should send a signed, written inquiry to the U.S. 
Department of Commerce, International Trade Administration Privacy Act 
Office at 1401 Constitution Ave. NW., Room 21023, Washington, DC 20230. 
The request letter should be clearly marked, ``PRIVACY ACT REQUEST.'' 
The written inquiry must be signed and notarized or submitted with 
certification of identity under penalty of perjury. Requesters should 
reasonable specify the record contents being sought.

RECORD ACCESS PROCEDURES:
    An individual requesting access to records on himself or herself 
should send a signed, written inquiry to the same address as stated in 
the Notification Procedure section above. The request letter should be 
clearly marked, ``PRIVACY ACT REQUEST.'' The written inquiry must be 
signed and notarized or submitted with certification of identity under 
penalty of perjury. Requesters should reasonably specify the record 
contents being sought.

CONTESTING RECORDS PROCEDURES:
    An individual requesting correction or contesting information 
contained in his or her records must send a signed, written request 
inquiry to the U.S. Department of Commerce, International Trade 
Administration Privacy Act Office, and 1401 Constitution Ave., NW., 
Room 21023, Washington, DC 20230. Requesters should reasonably identify 
the records, specify the information they are contesting and state the 
corrective action sought and the reasons for the correction with 
supporting justification showing how the record is incomplete, 
untimely, inaccurate, or irrelevant.

RECORD SOURCE CATEGORIES:
    Subject individuals; individuals who interact with the ITA through 
social media networks or as a result of public outreach.

EXEMPTIONS CLAIMED FOR THE SYSTEM:
    None.

    Dated: May 4, 2015.
Brenda Dolan,
Department of Commerce, Freedom of Information and Privacy Act Officer.
[FR Doc. 2015-11310 Filed 5-8-15; 8:45 am]
 BILLING CODE 3510-25-P