[Federal Register Volume 80, Number 26 (Monday, February 9, 2015)]
[Notices]
[Pages 6963-6967]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-02530]


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FEDERAL COMMUNICATIONS COMMISSION


Privacy Act System of Records

AGENCY: Federal Communications Commission.

ACTION: Notice; one new Privacy Act system of records.

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SUMMARY: The Federal Communications Commission (FCC or Commission or 
Agency) proposes to add a new system of records, FCC/CGB-4, ``Internet-
based Telecommunications Relay Service-User Registration Database 
(ITRS-URD) Program.'' The FCC's Consumer and Governmental Affairs 
Bureau (CGB) will use the information contained in the ITRS-URD 
Program's system of records to cover the personally identifiable 
information (PII) that is collected, used, stored, and maintained as 
part of the management, operations, and functions of the ITRS-URD's 
Program's database(s). The ITRS-URD Program, which is administered 
under contract with the FCC, is a database registration system that 
provides a necessary interface for multiple services, which include, 
but are not limited to Internet-based Telecommunications Relay Services 
(ITRS) such as VRS,\1\ IP Relay,\2\ and IPCTS,\3\ for individuals who 
are deaf, deaf-blind, hard of hearing, and/or have speech disabilities, 
and who are eligible under the Americans with Disabilities Act (ADA) 
and who have registered to subscribe to/participate in the ITRS-URD 
Program's services. These various forms of Telecommunications Relay 
Services (TRS) allow persons who are deaf, deaf-blind, hard of hearing, 
and/or have a speech disability to engage in communication by wire or 
radio with one or more individuals, in a manner that is functionally 
equivalent to the ability of a hearing individual who does not have a 
speech disability to communicate using voice communication services by 
wire or radio.
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    \1\ Video Relay Service (VRS).
    \2\ Internet Protocol Relay Service (IP Relay).
    \3\ Internet Protocol Captioned Telephone Service (IPCTS).

DATES: Submit written comments concerning this new system of records on 
or before March 11, 2015. The Administrator, Office of Information and 
Regulatory Affairs (OIRA), Office of Management and Budget (OMB), which 
has oversight responsibility under the Privacy Act to review the system 
of records, and Congress may submit comments on or before March 23, 
2015. The proposed new system of records will become effective on March 
23, 2015 unless the FCC receives comments that require a contrary 
determination. The Commission will publish a document in the Federal 
Register notifying the public if any changes are necessary. As required 
by 5 U.S.C. 552a(r) of the Privacy Act, the FCC is submitting reports 
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on this proposed new system to OMB and Congress.

ADDRESSES: Address comments to Leslie F. Smith, Privacy Analyst, 
Information Technology (IT), Room 1-C216, Federal Communications 
Commission (FCC), 445 12th Street SW., Washington, DC 20554, or via the 
Internet at [email protected].

FOR FURTHER INFORMATION CONTACT: Leslie F. Smith, Information 
Technology (IT), Room 1-C216, Federal Communications Commission (FCC), 
445 12th Street SW., Washington, DC 20554, (202) 418-0217, or via the 
Internet at [email protected].

SUPPLEMENTARY INFORMATION: As required by the Privacy Act of 1974, as 
amended, 5 U.S.C. 552a(e)(4) and (e)(11), this document sets forth 
notice of the proposed new system of records maintained by the FCC. 
This notice is a summary of the more detailed information about the 
proposed new system of records, which may be obtained or viewed 
pursuant to the contact and location information given above in the 
ADDRESSES section. The purpose for establishing this new system of 
records, FCC/CGB-4, ``ITRS-URD,'' is to cover the PII of individuals in 
the ITRS-URD Program's database(s) who are eligible to register to 
subscribe to/participate in the ITRS-URD Program's services. The ITRS-
URD Program, which is administered under contract with the FCC, is a 
database registration system that provides a necessary interface for 
multiple services, including, but not limited to ITRS, individuals who 
are deaf, deaf-blind, hard of hearing, and/or have speech disabilities 
and who are eligible under the ADA. These various Telecommunications 
Relay Services allow people with hearing or speech disabilities (or who 
are deaf-blind) to place and receive calls.
    This notice meets the requirement documenting the proposed new 
system of records that is to be added to the systems of records that 
the FCC maintains, and provides the public, OMB, and Congress with an 
opportunity to comment.
FCC/CGB-4

SYSTEM NAME:
    Internet-based Telecommunications Relay Service-User Registration 
Database (ITRS-URD) Program.

SECURITY CLASSIFICATION:
    The FCC's CIO team will provide a security classification to this 
system based on NIST FIPS-199 standards.

SYSTEM LOCATION(S):
    TRS Program Administrator; and TRS Fund Program Coordinator, Office 
of Managing Director (OMD), Federal Communications Commission (FCC), 
445 12th Street SW., Washington, DC 20554.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    The categories of individuals for which the ITRS-URD Program's 
services are provided include individuals who are deaf, deaf-blind, 
hard of hearing, and/or have speech disabilities, and who are eligible 
under the ADA, to register to participate in/subscribe to one or more 
of the ITRS-URD Program's multiple services; are registered and 
currently receiving ITRS-URD Program's services; and/or are minors 
whose status makes them eligible for a parent or guardian to register 
them to participate in/subscribe to the ITRS-URD Program's services.

CATEGORIES OF RECORDS IN THE SYSTEM:
    The categories of records in the ITRS-URD Program's services 
include, but are not limited to: the individual's full name (first, 
middle, and last names), parent or guardian's name of the registered 
subscriber who is a minor, full residential address, date of birth, 
last four digits of social security number (SSN) (or alternative proof 
of identification for those who do not have a social security number), 
ten digit telephone number(s) assigned in the TRS number directory and 
associated uniform resource identifier (URI) information, user's 
registered location information for emergency calling purposes, 
eligibility certification (digital copy) for ITRS-URD Program's 
service(s) and date obtained from provider, VRS provider and ITRS-URD 
Program's initiation date and

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termination date, ITRS-URD Program support received per month, date of 
the provision of ITRS-URD Program support (if applicable), ITRS-URD 
Program user password, and date on which user last placed a point-to-
point or relay call, call detail records registry for all forms of 
ITRS-URD Program's services, including CDRs \4\ supporting requests for 
reimbursement of VRS, IPCTS, and IP Relay service, monitoring and 
reporting information on data abnormalities, errors, and potential 
sources of fraud.
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    \4\ Call data records (CDR).
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AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    47 U.S.C. 141-154, 225, 255, 303(r), 616, and 620; 47 CFR parts 64, 
Subpart F, Telecommunications Relay Services and Related Customer 
Premises Equipment for Persons With Disabilities (VRS Reform Order).

PURPOSE(S):
    The ITRS-URD Program, which is administered under contract with the 
FCC, is a database registration system that provides a necessary 
interface for multiple services, which include, but are not limited to 
VRS, IP Relay, and IPCTS, for individuals who are deaf, deaf-blind, 
hard of hearing, and/or have speech disabilities, and who are eligible 
under the ADA to register to participate in/subscribe to one or more of 
the ITRS-URD Program's multiple services; are registered and currently 
receiving ITRS-URD Program services; and/or are minors whose status 
makes them eligible for a parent or guardian to register them to 
participate in/subscribe to the ITRS-URD Program's services. The ITRS-
URD Program system of records will cover the PII that is collected, 
used, stored, and maintained in this ITRS-URD Program's database(s), 
which is operated by the ITRS-URD Program's administrator on behalf of 
the FCC. This PII includes:
    1. The information that is used to determine whether an individual 
who is applying for the ITRS-URD Program's services is eligible to 
register to participate in/subscribe to the ITRS-URD Program's 
services.
    2. The information that the ITRS-URD Program's administrator uses 
to determine whether information with respect to its registered users 
already in the ITRS-URD Program's database(s) is correct and complete. 
These ITRS-URD Program's VRS providers must furnish the ITRS-URD 
Program's administrator with a subscriber list containing PII that 
includes the individual's full name (first, middle, and last names), 
parent or guardian's name of the registered subscriber who is a minor, 
full residential address, date of birth, last four digits of social 
security number (or alternative proof of identification for those who 
do not have a social security number), ten digit telephone number(s) 
assigned in the TRS number directory and associated URI information, 
user's registered location information for emergency calling purposes, 
eligibility certification (digital copy) for ITRS-URD Program's 
service(s) and date obtained from provider, VRS provider and ITRS-URD 
Program's initiation date and termination date, ITRS-URD Program 
support received per month, date of the provision of ITRS-URD Program 
support (if applicable), ITRS-URD Program user password, and date on 
which user last placed a point-to-point or relay call, call detail 
records registry for all forms of ITRS-URD Program's services, 
including CDRs supporting requests for reimbursement of VRS, IPCTS, and 
IP Relay service, monitoring and reporting information on data 
abnormalities, errors, and potential sources of fraud subscriber;
    3. The information that the ITRS-URD Program's administrator will 
use to implement a system for automated validation of the registration 
information that has been submitted and ensure that the authorized VRS 
providers are unable to register individuals who do not pass the 
identification verification check conducted through the ITRS-URD 
Program. The ITRS-URD Program's Third Party contractor and 
subcontractors will establish the verification protocol to ensure that 
each individual has proven his/her eligibility to use the service with 
their desired default VRS provider;
    4. The information VRS providers must request to validate each 
individual who seeks to register that he/she is an actual person living 
or visiting in the United States;
    5. The information for a user signed up with multiple providers for 
different VRS services. Each company acting as the default provider 
will have access to their users' information as it pertains only to 
their service; and
    6. The information that is contained in the records of the 
inquiries that the ITRS-URD Program's VRS providers will make available 
to the ITRS-URD Program's administrator's Third Party contractor and 
subcontractors who manages the database [verification/call/service 
center(s)] to verify that individuals who are deaf, deaf-blind, hard of 
hearing, and/or have speech disabilities and who are eligible under the 
ADA to participate in the ITRS-URD Program's services.
    Records in the ITRS-URD Program's system of records are available 
for public inspection after redaction of information that could 
identify the individual ITRS-URD Program's participant/subscriber, such 
as the individual's name(s), date of birth, last four digits of social 
security number (including alternative proof of identification or other 
unique ID for those individuals who do not have a social security 
number), tribal ID number, telephone number(s), emergency location, 
and/or other PII that validates their participation in this program.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND THE PURPOSES OF SUCH USES:
    Information about individuals in this system of records may 
routinely be disclosed under the following conditions. The FCC will 
determine whether disclosure of the records is compatible with the 
purpose for which the records were collected in each of these cases.
    1. FCC Program Management--A record from this system may be 
accessed and used by the FCC and the ITRS-URD Program Administrator and 
Program contractor's employees (including employees of subcontractors) 
to conduct official duties associated with the management and operation 
of the ITRS-URD Program, as directed by the Commission. The FCC may 
routinely have access to the information in the ITRS-URD Program's 
database(s), which includes, but is not limited to audits, oversight, 
and/or investigations of the ITRS-URD Program's database(s) for the 
purposes of managing and/or eliminating waste, fraud, and abuse in the 
ITRS services and ITRS-URD Program. The information may be shared with 
the FCC's Enforcement Bureau (EB), Consumer and Governmental Affairs 
Bureau (CGB), Office of Managing Director (OMD), Office of Inspector 
General (OIG), Telecommunications Relay Services (TRS) Fund 
Administrator and Program contractor(s) (and subcontractors), and the 
FCC TRS Fund Program Administrator, as necessary;
    2. Third Party Contractors--A record from this system may be 
disclosed to an employee of a third-party contractor (and 
subcontractors, as required) to conduct the verification process that 
allows the ITRS-URD Program's administrator to determine the accuracy 
of the PII provided by the ITRS-URD Program's registrants to the system 
of records, i.e., when an employee of a third-party contractor (and/or 
subcontractor), responsible for

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management registration and fraud prevention, verifies the eligibility 
of the participant/registrant/subscriber;
    3. State Agencies and Authorized Entities-- A record from this 
system may be disclosed to designated state agencies and other 
authorized entities, which include, but are not limited to state public 
utility commissions, and their agents, as is consistent with applicable 
Federal and State laws, to administer the ITRS-URD Program in that 
state and to perform other management and oversight duties and 
responsibilities. When necessary, this may include the transfer of data 
to and/or from the Third Party Contractor (and subcontractors) to 
determine or verify the accuracy of the PII provided by the ITRS-URD 
Program's registrants;
    4. FCC Enforcement Actions--When a record in this system involves 
an informal complaint filed with the FCC alleging a violation of FCC 
Rules and Regulations by an ITRS-URD Program's applicant/subscriber/
registrant, licensee, certified or regulated entity or an unlicensed 
person or entity, the complaint may be served to the alleged violator 
for a response through the FCC's normal course of complaint handling 
process. When an order or other Commission-issued document that 
includes consideration of an informal complaint or complaints is issued 
by the FCC for resolution or to enforce FCC Rules and Regulations, the 
complainant's name may be made public in that order or letter document. 
Where a complainant in filing his or her complaint explicitly requests 
that confidentiality of his or her name from public disclosure, the 
Commission will endeavor to protect such information from public 
disclosure. Complaints that contain requests for confidentiality may be 
dismissed if the Commission determines that the request impedes the 
Commission's ability to investigate and/or resolve the complaint;
    5. Congressional Investigations and Inquiries--A record from this 
system may be disclosed to either House of Congress, or, to the extent 
of matter within its jurisdiction, any committee or subcommittee 
thereof, for the purposes of an official Congressional investigation, 
including but not limited to information concerning ITRS and the ITRS-
URD Program's services, ITRS-URD Program's Administrator (and Third 
Party Contractors and subcontractors) and ITRS-URD Program 
participants/subscribers/registrants, and/or in response to an inquiry 
made by an individual to the Congressional office for the individual's 
own records;
    6. Government-wide Program Management and Oversight--When requested 
by the National Archives and Records Administration (NARA), the Office 
of Personnel Management (OPM), the General Services Administration 
(GSA), and/or the Government Accountability Office (GAO) for the 
purpose of records management studies conducted under authority of 44 
U.S.C. 2904 and 2906 (such disclosure(s) shall not be used to make a 
determination about individuals); when the U.S. Department of Justice 
(DOJ) is contacted in order to obtain that department's advice 
regarding disclosure obligations under the Freedom of Information Act; 
or when the Office of Management and Budget (OMB) is contacted in order 
to obtain that office's advice regarding obligations under the Privacy 
Act;
    7. ADA Eligibility Verification Data--A record from this system may 
be disclosed to the appropriate Federal and/or State authorities 
(including transfers of PII data to/from the ITRS Program's 
Administrators, contractors, and subcontractors, as required) for the 
purposes of verifying whether individuals who are deaf, deaf-blind, 
hard of hearing and/or have speech disabilities are eligible under the 
ADA to register to participate in/subscribe to the ITRS-URD Program;
    8. Law Enforcement and Investigation--Where there is an indication 
of a violation or potential violation of a statute, regulation, rule, 
or order, records from this system may be shared with appropriate 
federal, state, or local authorities either for purposes of obtaining 
additional information relevant to a FCC decision or for referring the 
record for investigation, enforcement, or prosecution by another 
(federal or state) agency to investigate program participation by VRS 
providers;
    9. Adjudication and Litigation--Where by careful review, the Agency 
determines that the records are both relevant and necessary to 
litigation and the use of such records is deemed by the Agency to be 
for a purpose that is compatible with the purpose for which the Agency 
collected the records, these records may be used by a court or 
adjudicative body in a proceeding when: (a) The Agency or any component 
thereof; or (b) any employee of the Agency in his or her official 
capacity; or (c) any employee of the Agency in his or her individual 
capacity where the Agency has agreed to represent the employee; or (d) 
the United States Government is a party to litigation or has an 
interest in such litigation;
    10. Department of Justice--A record from this system of records may 
be disclosed to the Department of Justice (DOJ) or in a proceeding 
before a court or adjudicative body when:
    (a) The United States, the Commission, a component of the 
Commission, or, when represented by the government, an employee of the 
Commission is a party to litigation or anticipated litigation or has an 
interest in such litigation, and
    (b) The Commission determines that the disclosure is relevant or 
necessary to the litigation; and
    11. Breach of Federal Data--A record from this system may be 
disclosed to appropriate agencies, entities (including the ITRS-URD 
Program's administrator and its employees), and persons when: (1) The 
Commission suspects or has confirmed that the security or 
confidentiality of information in the system of records has been 
compromised; (2) the Commission has determined that as a result of the 
suspected or confirmed compromise there is a risk of harm to economic 
or property interests, identity theft or fraud, or harm to the security 
or integrity of this system or other systems or programs (whether 
maintained by the Commission or another agency or entity) that rely 
upon the compromised information; and (3) the disclosure made to such 
agencies, entities, and persons is reasonably necessary to assist in 
connection with the Commission's efforts to respond to the suspected or 
confirmed compromise and prevent, minimize, or remedy such harm.

DISCLOSURE TO CONSUMER REPORTING AGENCIES:
    None.

POLICIES AND PRACTICES FOR STORING, RETRIEVING, ACCESSING, RETAINING, 
AND DISPOSING OF RECORDS IN THE SYSTEM:
STORAGE:
    The information pertaining to the ITRS-URD Program includes 
electronic records, files, and data and paper documents, records, and 
files. The ITRS-URD Program administrator will host the electronic 
data, which will reside in the administrator's ITRS-URD Program's 
database(s) and in the Third Party Contractor and subcontractors who 
conduct the subscribers/participants' verification processes. No data 
will be transmitted, downloaded, or allowed to reside outside of the 
database(s), except as required by:
    1. ITRS providers to populate and update subscriber information and 
to query to verify the subscriber's status;
    2. The FCC to perform oversight, performance, investigations, and/
or audit functions, and
    3. The ITRS-URD Program administrator or the TRS Fund Administrator 
to retrieve records and to obtain/transfer data from the Third

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Party Contractor and subcontractor, when required for the verification 
process.
    Any paper documents will be stored in filing cabinets in the 
secured areas in the ITRS-URD Program's administrator's office and at 
the FCC for oversight, performance, investigations, and/or audit 
purposes.

RETRIEVABILITY:
    Information in the ITRS-URD Program may be retrieved by various 
identifiers, including, but not limited to the individual's name, last 
four digits of the social security number (SSN), date of birth, phone 
number, and residential address and other identifiers listed in the 
CATEGORIES OF RECORDS IN THE SYSTEM.

SAFEGUARDS:
    1. Access to the electronic files is restricted to:
    a. Authorized and credentialed the ITRS-URD Program's 
administrator's employees;
    b. TRS Fund Administrator (and the TRS Third Party Contractor(s) 
and subcontractor(s)); and
    c. Authorized FCC employees and contractors including, but not 
limited to the FCC TRS Fund Program Administrator, Enforcement Bureau 
(EB), Office of Inspector General (OIG), Consumer and Governmental 
Affairs Bureau (CGB), and Office of Managing Director (OMD), 
Information Technology (IT), and other bureaus and offices (B/Os), as 
required, to perform oversight, performance, auditing, and related 
management functions, duties, and responsibilities.
    The FCC requires that parties with authorized access to the ITRS-
URD Program's databases, including but not limited to the ITRS 
Administrator, employees, Third Party contractors and subcontractors, 
must maintain compliance with the FCC's computer and information 
security requirements, including those in the Federal Information 
Security Management Act (FISMA). In addition, an Independent 
Verification and Validation (IV&V) shall be performed to certify that 
functional and security requirements were met. IV&V will be conducted 
by a third-party vendor to ensure reliability, accessibility, validity, 
compatibility, traceability, security, and ease of use of the 
application within the environment.
    2. The paper documents are maintained in file cabinets that are 
located in the ITRS-URD Program's administrator's office suites (and 
the Third Party contractor and subcontractor, as required), and at the 
FCC for oversight, performance, investigations, and/or audit purposes. 
The file cabinets are locked when not in use and at the end of the 
business day.
    Access to these files is restricted to:
    a. Authorized ITRS-URD Program's administrator's employees (and 
contractors and subcontractors); and
    b. The TRS Fund Administrator and authorized FCC employees and 
contractors including, but not limited to the FCC TRS Fund Program 
Administrator, Enforcement Bureau (EB), Office of Inspector General 
(OIG), Consumer and Governmental Affairs Bureau (CGB), and Office of 
Managing Director (OMD), Information Technology Center (ITC), and other 
bureaus and offices (B/Os), as required, to perform oversight, 
performance, auditing, and related management functions, duties, and 
responsibilities.

RETENTION AND DISPOSAL:
    The National Archives and Records Administration (NARA) has not 
established a records schedule for the information in the ITRS-URD 
Program. Consequently, until NARA has approved a records schedule, the 
ITRS-URD Program's administrator will maintain the information in the 
ITRS-URD Program's databases in accordance with the requirements of the 
ITRS Order. The ITRS Order states that:
    1. The data in the ITRS-URD Program's database(s) (including the 
information maintained by the Third Party Contractor and subcontractors 
who perform the verification processes) are the property of the Federal 
Government, but will be treated as propriety information of the 
contractor as the default provider; and
    2. A log of all actions (queries and modifications) shall be 
maintained for a period of no less than five years (or for such other 
period as directed by the Commission. See Structure and Practices of 
the Video Relay Service Program; Telecommunications Relay Services and 
Speech-to-Speech Services for Individuals with Hearing and Speech 
Disabilities, CG Docket Nos. 03-123 & 10-51, Report and Order and 
Further Notice of Proposed Rulemaking, 28 FCC Rcd 8618 (2013) (ITRS 
Order).
    Disposal of obsolete or out-of-date paper documents and files is by 
shredding. Electronic data, files, and records are destroyed by 
electronic erasure.

SYSTEM MANAGER(S) AND ADDRESS:
    TRS Fund Administrator;
    TRS Fund Program Coordinator, Office of Managing Director, Federal 
Communications Commission (FCC), 445 12th Street SW., Washington, DC 
20554; and
    Consumer and Governmental Affairs Bureau (CGB), Federal 
Communications Commission (FCC), 445 12th Street SW., Washington, DC 
20554.

NOTIFICATION PROCEDURE:
    TRS Fund Administrator;
    TRS Fund Program Coordinator, Office of Managing Director, Federal 
Communications Commission (FCC), 445 12th Street SW., Washington, DC 
20554;
    Consumer and Governmental Affairs Bureau (CGB), Federal 
Communications Commission (FCC), 445 12th Street SW., Washington, DC 
20554; or
    Privacy Analyst, Information Technology (IT), Office of Managing 
Director (OMD), Federal Communications Commission (FCC), 445 12th 
Street SW., Washington, DC 20554.

RECORD ACCESS PROCEDURES:
    TRS Fund Administrator;
    TRS Fund Program Coordinator, Office of Managing Director, Federal 
Communications Commission (FCC), 445 12th Street SW., Washington, DC 
20554;
    Consumer and Governmental Affairs Bureau (CGB), Federal 
Communications Commission (FCC), 445 12th Street SW., Washington, DC 
20554; or
    Privacy Analyst, Information Technology (IT), Office of Managing 
Director (OMD), Federal Communications Commission (FCC), 445 12th 
Street SW., Washington, DC 20554.

CONTESTING RECORD PROCEDURES:
    TRS Fund Administrator;
    TRS Fund Program Coordinator, Office of Managing Director, Federal 
Communications Commission (FCC), 445 12th Street SW., Washington, DC 
20554;
    Consumer and Governmental Affairs Bureau (CGB), Federal 
Communications Commission (FCC), 445 12th Street SW., Washington, DC 
20554; or
    Privacy Analyst, Information Technology (IT), Office of Managing 
Director (OMD), Federal Communications Commission (FCC), 445 12th 
Street SW., Washington, DC 20554.

RECORD SOURCE CATEGORIES:
    The sources for the information in the ITRS-URD Program's 
database(s) include, but are not limited to:
    1. The information that the ITRS Program providers must furnish 
prior to registering ITRS subscribers/participants, and/or to re-
certifying ITRS subscribers for participation in the ITRS Program; and

[[Page 6967]]

    2. The information that individuals who are deaf, deaf-blind, hard 
of hearing and have speech disabilities and who are eligible under the 
ADA must provide to determine their eligibility for participation in 
the ITRS-URD Program.

EXEMPTIONS CLAIMED FOR THE SYSTEM:
    None.

Federal Communications Commission.
Marlene H. Dortch,
Secretary.
[FR Doc. 2015-02530 Filed 2-6-15; 8:45 am]
BILLING CODE 6712-01-P