[Federal Register Volume 80, Number 15 (Friday, January 23, 2015)]
[Notices]
[Pages 3606-3607]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-01122]


-----------------------------------------------------------------------

DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Submission for OMB Review; Comment Request

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB No.: 0970-0401.
    Description: Executive Order 12862 directs Federal agencies to 
provide service to the public that matches or exceeds the best service 
available in the private sector. In order to work continuously to 
ensure that the Administration for Children and Families' programs are 
effective and meet our customers' needs we use a generic clearance 
process to collect qualitative feedback on our service delivery. This 
collection of information is necessary to enable ACF to garner customer 
and stakeholder feedback in an efficient timely manner, in accord with 
our commitment to improving service delivery. The information collected 
from our customers and stakeholders will help ensure that users have an 
effective, efficient and satisfying experience with the programs. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or change in operation might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between ACF and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    This request is an extension of the ``generic fast-track'' process 
offered to all government agencies by OMB in 2010. Fast-track means 
each request receives approval five days after submission, if no issues 
are brought to ACF's attention by OMB within the five days.
    Respondents: Individuals, State and Local Governments, and Tribes.

                                             Annual Burden Estimates
----------------------------------------------------------------------------------------------------------------
                                                                  Number of      Average burden
                 Instrument                      Number of      responses per      hours per       Total burden
                                                respondents       respondent        response          hours
----------------------------------------------------------------------------------------------------------------
Survey......................................            3000                1              0.5             2500
----------------------------------------------------------------------------------------------------------------

    Estimated Total Annual Burden Hours:
    Additional Information: Copies of the proposed collection may be 
obtained by writing to the Administration for Children and Families, 
Office of Planning, Research and Evaluation, 370 L'Enfant Promenade 
SW., Washington, DC 20447, Attn: ACF Reports Clearance Officer. All 
requests should be identified by the title of the information 
collection. Email address: [email protected].
    OMB Comment: OMB is required to make a decision concerning the 
collection of information between 30 and 60 days after publication of 
this document in the Federal Register. Therefore, a comment is best 
assured of having its full effect if OMB receives it within 30 days of 
publication. Written comments and recommendations for the proposed 
information collection should be sent directly to the following: Office 
of Management and Budget, Paperwork Reduction Project, Email: 
[email protected], Attn:

[[Page 3607]]

Desk Officer for the Administration for Children and Families.

Robert Sargis,
Reports Clearance Officer.
[FR Doc. 2015-01122 Filed 1-22-15; 8:45 am]
BILLING CODE 4184-01-P