[Federal Register Volume 80, Number 2 (Monday, January 5, 2015)]
[Notices]
[Page 232]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-30778]



[[Page 232]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Health Resources and Services Administration


Agency Information Collection Activities: Submission to OMB for 
Review and Approval; Public Comment Request

AGENCY: Health Resources and Services Administration, HHS.

ACTION: Notice.

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SUMMARY: In compliance with Section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the Health Resources and Services Administration 
(HRSA) has submitted an Information Collection Request (ICR) to the 
Office of Management and Budget (OMB) for review and approval. Comments 
submitted during the first public review of this ICR will be provided 
to OMB. OMB will accept further comments from the public during the 
review and approval period.

DATES: Comments on this ICR should be received no later than February 
4, 2015.

ADDRESSES: Submit your comments, including the Information Collection 
Request Title, to the desk officer for HRSA, either by email to 
[email protected] or by fax to 202-395-5806.

FOR FURTHER INFORMATION CONTACT: To request a copy of the clearance 
requests submitted to OMB for review, email the HRSA Information 
Collection Clearance Officer at [email protected] or call (301) 443-
1984.

SUPPLEMENTARY INFORMATION: 
    Information Collection Request Title: HRSA Grantee Customer 
Satisfaction Survey OMB No. 0915-xxxx--NEW
    Abstract: The Office of Federal Assistance Management (OFAM) within 
HRSA plans to survey HRSA grant recipients to better understand their 
opinions about HRSA's grants processes and to improve the way HRSA 
conducts business with them. This survey will focus on grantee customer 
satisfaction areas related to the grants life cycle, grantee 
relationships with HRSA staff (e.g., Project Officers), technical 
assistance received from HRSA bureaus and offices, availability of 
grant resources, and grantee access to guidance and instructional 
documents, etc. The ability to receive this information from external 
customers will provide HRSA with a repository of information, which 
will be incorporated into its strategic efforts to improve grants 
management services and customer service overall.
    Need and Proposed Use of the Information: The HRSA Grantee Customer 
Satisfaction Survey will provide meaningful and relevant results to 
agency decision makers about various customer satisfaction domains 
(e.g., efficiency, timeliness, usefulness, responsiveness, quality and 
overall satisfaction with HRSA project officers, products and 
services). The information collected will assist HRSA in its efforts to 
gauge, understand, and effectively respond to the needs and concerns of 
its customers, especially as they relate to the aforementioned areas. 
The survey results will provide HRSA with concrete indicators regarding 
the best areas in which to dedicate time, energy, and resources to 
improve customer service. This information will be used to support 
agency-wide continuous quality improvement (CQI) efforts. It will also 
be used by HRSA to improve the efficiency, quality, and timeliness of 
its grants business processes, as well as to strengthen its partnership 
with its external customers.
    Likely Respondents: HRSA grantees, specifically individuals who 
hold positions as a grantee's Grant Administrator, Business Officer, or 
Project Director/Principal Investigator, etc.
    Burden Statement: Burden in this context means the time expended by 
persons to generate, maintain, retain, disclose or provide the 
information requested. This includes the time needed to review 
instructions; to develop, acquire, install and utilize technology and 
systems for the purpose of collecting, validating and verifying 
information, processing and maintaining information, and disclosing and 
providing information; to train personnel and to be able to respond to 
a collection of information; to search data sources; to complete and 
review the collection of information; and to transmit or otherwise 
disclose the information. The total annual burden hours estimated for 
this ICR are summarized in the table below.

                                    Total Estimated Annualized Burden--Hours
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                                                     Number of                    Average burden
            Form name                Number of     responses per       Total       per response    Total burden
                                    respondents     respondent       responses      (in hours)         hours
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HRSA Grantee Customer                      3,000               1           3,000            0.42            1260
 Satisfaction Survey............
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    Total.......................           3,000               1           3,000            0.42            1260
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Jackie Painter,
Acting Director, Division of Policy and Information Coordination.
[FR Doc. 2014-30778 Filed 1-2-15; 8:45 am]
BILLING CODE 4165-15-P