[Federal Register Volume 79, Number 248 (Monday, December 29, 2014)]
[Notices]
[Page 78069]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-30410]



[[Page 78069]]

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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No: CFPB-2014-0034]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (CFPB) is proposing to renew 
the approval for an existing information collection titled, ``Generic 
Information Collection Plan for Consumer Complaint and Information 
Collection System (Testing and Feedback).''

DATES: Written comments are encouraged and must be received on or 
before February 27, 2015 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Mail: Consumer Financial Protection Bureau (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552.
     Hand Delivery/Courier: Consumer Financial Protection 
Bureau (Attention: PRA Office), 1275 First Street NE., Washington, DC 
20002.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or social security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to the Consumer Financial Protection Bureau, (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or 
email: [email protected]. Please do not submit comments to this mailbox.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Generic Information Collection Plan for 
Consumer Complaint and Information Collection System (Testing and 
Feedback).
    OMB Control Number: 3170-0042.
    Type of Review: Extension without change of a currently approved 
collection.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 710,000.
    Estimated Total Annual Burden Hours: 118,334.
    Abstract: Over the past several years, the CFPB has undertaken a 
variety of service delivery-focused activities contemplated by the 
Dodd-Frank and Wall Street Reform and Consumer Protection Act, Public 
Law 111-2013. These activities, which include consumer complaint and 
inquiry processing, referral, and monitoring, involve several 
interrelated systems. The streamlined process of the generic clearance 
will continue to allow the CFPB to implement these systems efficiently, 
in line with the CFPB's commitment to continuous improvement of its 
delivery of services through iterative testing and feedback collection.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the CFPB, including whether the information will have 
practical utility; (b) The accuracy of the CFPB's estimate of the 
burden of the collection of information, including the validity of the 
methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for Office of 
Management and Budget (OMB) approval. All comments will become a matter 
of public record.

    Dated: December 17, 2014.
Ashwin Vasan,
Chief Information Officer, Bureau of Consumer Financial Protection.
[FR Doc. 2014-30410 Filed 12-24-14; 8:45 am]
BILLING CODE 4810-AM-P