[Federal Register Volume 79, Number 247 (Wednesday, December 24, 2014)]
[Notices]
[Page 77441]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-30058]


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 Notices
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  Federal Register / Vol. 79, No. 247 / Wednesday, December 24, 2014 / 
Notices  

[[Page 77441]]



ADMINISTRATIVE CONFERENCE OF THE UNITED STATES


Information Collection Request: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery 
(Reinstatement Without Change)

AGENCY: Administrative Conference of the United States.

ACTION: 30-day notice of submission to the Office of Management and 
Budget of a request for reinstatement without change of a previously 
approved information collection and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process of seeking feedback from the public on service delivery, the 
Administrative Conference of the United States (``ACUS'' or ``the 
Conference'') has submitted to the Office of Management and Budget 
(OMB) a request for reinstatement of a Generic Information Collection 
Request (Generic ICR): ``Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery'' previously approved 
under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.).

DATES: Comments must be submitted by January 23, 2015.

ADDRESSES: Interested persons may submit written comments on the 
proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the attention of the ACUS Desk Officer, and sent by email 
to [email protected], or by fax to 202-395-5806, or mailed to 
the Office of Information and Regulatory Affairs, Office of Management 
and Budget, New Executive Office Building, 725 17th Street NW., 
Washington, DC 20503. Please send a copy of your comments to ACUS, 1120 
20th Street NW., Suite 706 South, Washington, DC 20036, or by email 
addressed to [email protected].

FOR FURTHER INFORMATION CONTACT: David Pritzker, Deputy General 
Counsel, Administrative Conference of the United States, 1120 20th 
Street NW., Suite 706 South, Washington, DC 20036; Telephone (202) 480-
2080.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control Number: 3002-0006.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register on October 9, 2014 (79 FR 61047).
    Below we provide the Conference's projected average estimates for 
the next three years:
    Current Action: Reinstatement without change of a previously 
approved collection of information.
    Type of Review: Reinstatement without change.
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Government.
    Average expected annual number of activities: 6.
    Average number of respondents per activity: 110.
    Annual responses: 660.
    Frequency of response: Once per request.
    Average minutes per response: 6-60.
    Burden hours: 210-285.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: December 18, 2014.
Shawne McGibbon,
General Counsel.
[FR Doc. 2014-30058 Filed 12-23-14; 8:45 am]
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