[Federal Register Volume 79, Number 233 (Thursday, December 4, 2014)]
[Notices]
[Page 71984]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-28511]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2014-0032]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau) is proposing a new 
information collection titled, ``CFPB'S Consumer Complaint Intake 
System Company Portal Boarding Form Information Collection System.''

DATES: Written comments are encouraged and must be received on or 
before February 2, 2015 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Mail: Consumer Financial Protection Bureau (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552.
     Hand Delivery/Courier: Consumer Financial Protection 
Bureau (Attention: PRA Office), 1275 First Street NE., Washington, DC 
20002.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or social security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to the Consumer Financial Protection Bureau, (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or 
email: [email protected]. Please do not submit comments to this mailbox.

SUPPLEMENTARY INFORMATION:
    Title of Collection: CFPB'S Consumer Complaint Intake System 
Company Portal Boarding Form Information Collection System.
    OMB Control Number: 3170-XXXX.
    Type of Review: New collection (Request for a new OMB control 
number.
    Affected Public: Private sector.
    Estimated Number of Respondents: 50,000.
    Estimated Total Annual Burden Hours: 12,500.
    Abstract: The Dodd-Frank Wall Street Reform and Consumer Protection 
Act, Public Law 111-203, Title X, provides for the Bureau's consumer 
complaint handling function. Among other things, the Bureau is to 
facilitate the centralized collection of, monitoring of, and response 
to complaints concerning consumer financial products and services. The 
support the appropriate routing of complaints to the companies that are 
the subjects of the complaints, the Bureau is developing a form which 
will allow companies to proactively participate in the Bureau's Company 
Portal (Company Portal), a secure, Web-based interface between the 
Bureau's Office of Consumer Response (Consumer Response) and companies. 
The Company Portal allows companies to view and respond to complaints 
submitted through the Bureau's complaint handling system. Many 
companies have sought to register with the Company Portal before 
consumer complaints have been submitted to the Bureau about their 
companies to ensure early notice of potential complaints and allow 
companies' users to acclimate to the software and security protocols 
needed to access the Company Portal. The Bureau's proposed form, the 
Company Portal Boarding Form (Boarding Form), will serve to streamline 
information collection from these companies, result in a greatly 
enhanced and efficient experience from both the consumers and 
companies' perspectives.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for Office of 
Management and Budget (OMB) approval. All comments will become a matter 
of public record.

    Dated: November 19, 2014.
Nellisha Ramdass,
Acting Chief Information Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2014-28511 Filed 12-3-14; 8:45 am]
BILLING CODE 4810-AM-P