[Federal Register Volume 79, Number 229 (Friday, November 28, 2014)]
[Notices]
[Pages 70858-70859]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-28052]


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DEPARTMENT OF DEFENSE

Department of the Army

[Docket ID: USA-2014-0041]


Proposed Collection; Comment Request

AGENCY: Army & Air Force Exchange Service (Exchange), DoD.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
Army & Air Force Exchange announces a proposed public information 
collection and seeks public comment on the provisions thereof. Comments 
are invited on: (a) Whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the proposed 
information collection; (c) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (d) ways to minimize 
the burden of the information collection on respondents, including 
through the use of automated collection techniques or other forms of 
information technology.

DATES: Consideration will be given to all comments received by January 
27, 2015.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 4800 Mark 
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    Any associated form(s) for this collection may be located within 
this same electronic docket and downloaded for review/testing. Follow 
the instructions at http://www.regulations.gov for submitting comments. 
Please submit comments on any given form identified by docket number, 
form number, and title.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Army and Air 
Force Exchange Service, Office of the General Counsel, Compliance 
Division, Attn: Teresa Schreurs, 3911 South Walton Walker Blvd., 
Dallas, TX 75236-1598 or call the Exchange Compliance Division at 800-
967-6067.

SUPPLEMENTARY INFORMATION:
    Title; Associated Form; and OMB Number: Exchange Retail Sales 
Transaction Data; Exchange Form 6800-023 ``Army and Air Force Exchange 
Service (Exchange) Sweepstakes

[[Page 70859]]

Acceptance Form'', Exchange Form 6800-002 ``Official Entry for 
Drawing'', Exchange Form 4150-120 ``Exchange Catalog On-Line'', 
Exchange Form 6200-010 ``Customer convenience Order Log'', Exchange 
Form 6450-032 ``Customer Service Counter Special Order Log'', Exchange 
Form 4200-009 ``concessionaire's Military Star Transaction Log'', 
Exchange Form 6550-009 ``Customer Daily Sales Register'', Exchange Form 
6700-001 ``Exchange Service--Repair Log'', Exchange-Europe Form 6650-
704 ``Work Order Home Repair Service'', Exchange Form 6500-093 ``Army & 
Air Force Exchange Service Anthony Pizza Order Form'', Exchange Form 
4700-037 ``The Cherish Collection Diamond Lifetime Guarantee and Trade-
up Certificate'', Exchange Form 6200-9 ``Customer Order Form'', 
Exchange Form 4150-082 ``Customer Special Order Repair Parts'', 
Exchange Form 6800-018(M) ``Exchange Catalog Sales'', Exchange Form 
6800-003 ``Customer Service Counter Log'', Exchange Military Star Card 
Application Form; OMB Control Number 0702-XXXX.
    Needs and Uses: The information collection requirement is necessary 
to aid the Exchange management in determining who are authorized 
patrons; to enable the Exchange to fulfill its mission and enhance the 
military community by providing a world-wide system of Exchanges with 
merchandise and household goods similar to commercial stores and 
services; for use in responding to individual patron inquiries, 
assessing aggregate patron satisfaction with the delivery of the 
Exchange benefit, and in determining the appropriate product 
availability meeting the Exchange customers' current/future needs and 
wants; to improve the efficiency and effectiveness of the Exchange's 
marketing programs; to determine actions required to settle customer 
complaints; to electronically notify potential customers, who 
voluntarily provide their email address, and other personal information 
to receive information about special events, sales, and other 
information about shopping at the Exchange using voluntary opt-in 
procedures; to collect debts due the United States in the event a 
patron's medium of payment is declined or returned unpaid.
    Affected Public: Authorized or potentially authorized patrons of 
the Exchange.
    Annual Burden Hours: 314,899.
    Number of Respondents: 12,595,968.
    Responses per Respondent: 1.
    Average Burden per Response: 1.5 minute.
    Frequency: On Occasion.
    Authorized or potentially authorized customers of the Army and Air 
Force Exchange Service information, who provide comments, suggestions, 
complaints, concerns, opinions, observations or other information 
pertaining to Exchange operations. The Exchange collects information 
electronically transmitted, or provided by customers via paper forms 
completed by the customer or by phone, which allows the Exchange to 
contact the customer for special events, sales, address customer 
complaints as well as provide information about shopping at the 
Exchange. The information provides valuable data to the Exchange, which 
is used to enhance operations and improve efficiencies of the Exchange 
marketing program, and to generally enrich the customers' experience. 
If the Exchange does not receive the data, the Exchange efforts to 
improve the shopping experience would not be as effective, efficient or 
useful. Customer information is vital to the efficient and effective 
maintenance and improvement of Exchange operations.

    Dated: November 21, 2014.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2014-28052 Filed 11-26-14; 8:45 am]
BILLING CODE 5001-06-P