[Federal Register Volume 79, Number 196 (Thursday, October 9, 2014)]
[Notices]
[Pages 61047-61048]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-24031]


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 Notices
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 This section of the FEDERAL REGISTER contains documents other than rules 
 or proposed rules that are applicable to the public. Notices of hearings 
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  Federal Register / Vol. 79, No. 196 / Thursday, October 9, 2014 / 
Notices  

[[Page 61047]]



ADMINISTRATIVE CONFERENCE OF THE UNITED STATES

[OMB Control Number: 3002-0006]


Information Collection Request: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery 
(Reinstatement Without Change)

AGENCY: Administrative Conference of the United States.

ACTION: Sixty-day notice requesting comments on reinstatement without 
change of a previously approved information collection.

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SUMMARY: Pursuant to the Paperwork Reduction Act of 1995 (PRA) (44 
U.S.C. 3501 et. seq.), the Administrative Conference of the United 
States is requesting public comments on the reinstatement without 
change by the Office of Management and Budget (OMB) of a previously 
approved Information Collection Request (ICR), 3002-0006, ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery.'' This collection was developed as part of a Federal 
Government-wide effort to streamline the process for seeking feedback 
from the public on service delivery. This notice announces our intent 
to submit this collection to OMB for approval and solicits comments on 
specific aspects for the proposed information collection.
    The draft supporting statement is essentially unchanged from the 
supporting statement for the previously approved ICR, other than to 
note that the proposed ICR is a reinstatement without change. The 
supporting statement previously submitted is available by inserting the 
above OMB control number at www.reginfo.gov/public/do/PRASearch.

DATES: Consideration will be given to all comments received by December 
8, 2014.

ADDRESSES: Interested persons may submit written comments to either of 
the following:
    (1) Email: [email protected], with ICR Comments in the subject line.
    (2) Mail: ICR Comments, Administrative Conference of the United 
States, 1120 20th Street NW., Suite 706 South, Washington, DC 20036.

FOR FURTHER INFORMATION CONTACT: David Pritzker, Deputy General 
Counsel, Administrative Conference of the United States, Suite 706 
South, 1120 20th Street NW., Washington, DC 20036; Telephone 202-480-
2080, Email: [email protected].

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be

[[Page 61048]]

eligible for submission for other generic mechanisms that are designed 
to yield quantitative results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Current Actions: Reinstatement without change of a previously 
approved collection of information.
    Type of Review: Reinstatement without change.
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Government.
    Below we provide projected average estimates for the next three 
years:
    Average expected annual number of activities: 6.
    Average number of respondents per activity: 110.
    Annual responses: 660.
    Frequency of response: Once per request.
    Average minutes per response: 6-60.
    Burden hours: 210-285.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install and 
utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, to 
search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    All written comments will be available for public inspection at the 
offices of the Administrative Conference of the United States, at the 
address shown above.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: October 3, 2014.
Shawne C. McGibbon,
General Counsel.
[FR Doc. 2014-24031 Filed 10-8-14; 8:45 am]
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