[Federal Register Volume 79, Number 189 (Tuesday, September 30, 2014)]
[Notices]
[Pages 58790-58791]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-23172]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Health Resources and Services Administration


Agency Information Collection Activities: Proposed Collection: 
Public Comment Request

AGENCY: Health Resources and Services Administration, HHS.

ACTION: Notice.

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SUMMARY: In compliance with the requirement for opportunity for public 
comment on proposed data collection projects (Section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995), the Health Resources and Services 
Administration (HRSA) announces plans to submit an Information 
Collection Request (ICR), described below, to the Office of Management 
and Budget (OMB). Prior to submitting the ICR to OMB, HRSA seeks 
comments from the public regarding the burden estimate, below, or any 
other aspect of the ICR.

DATES: Comments on this Information Collection Request must be received 
no later than December 1, 2014.

ADDRESSES: Submit your comments to [email protected] or mail the HRSA 
Information Collection Clearance Officer, Room 10-29, Parklawn 
Building, 5600 Fishers Lane, Rockville, MD 20857.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of

[[Page 58791]]

the data collection plans and draft instruments, email 
[email protected] or call the HRSA Information Collection Clearance 
Officer at (301) 443-1984.

SUPPLEMENTARY INFORMATION: When submitting comments or requesting 
information, please include the information request collection title 
for reference.
    Information Collection Request Title: HRSA OFAM Grantee Customer 
Satisfaction Survey. OMB No. 0915-xxxx--NEW.
    Abstract: The Office of Federal Assistance Management (OFAM) within 
HRSA plans to survey HRSA grant recipients to better understand their 
opinions about HRSA's grants processes and to improve the way HRSA 
conducts business with them. This survey will focus on grantee customer 
satisfaction areas related to the grants life cycle, grantee 
relationships with HRSA staff (e.g., Project Officers, Grants 
Management Officers), technical assistance received from HRSA bureaus 
and offices, availability of grant resources, and grantee access to 
guidance and instructional documents, etc. The seven (7) grants 
management areas, which are directly related to the grants life cycle, 
are: Customer Service/Cooperation; Policies and Procedures; Pre-Award 
Phase; Award Phase; Reporting/Post-Award Administration; Technical 
Assistance; and Priorities for Improvement. The ability to receive this 
information from external customers will provide OFAM with a repository 
of information which will be incorporated into the OFAM's strategic 
efforts to improve grants management services and customer service 
overall.
    Need and Proposed Use of the Information: The HRSA OFAM Grantee 
Customer Satisfaction Survey will provide meaningful and relevant 
results to agency decision makers about various customer satisfaction 
domains (e.g., efficiency, timeliness, usefulness, responsiveness, 
quality and overall satisfaction with HRSA project officers, products, 
and services). The information collected will assist HRSA in its 
efforts to gauge, understand and effectively respond to the needs and 
concerns of its customers, especially as they relate to the 
aforementioned areas. The survey results will provide HRSA with 
concrete indicators regarding the best areas in which to dedicate time, 
energy, and resources to improve customer service. This information 
will be used to support agency-wide continuous quality improvement 
(CQI) efforts. It will also be used by HRSA to improve the efficiency, 
quality, and timeliness of its grants business processes, as well as to 
strengthen its partnership with its external customers.
    Likely Respondents: HRSA Grantees, specifically individuals who 
hold positions as a grantee's Grant Administrator, Business Officer, or 
Project Director/Principal Investigators, etc.
    Burden Statement: Burden in this context means the time expended by 
persons to generate, maintain, retain, disclose or provide the 
information requested. This includes the time needed to review 
instructions; to develop, acquire, install and utilize technology and 
systems for the purpose of collecting, validating and verifying 
information, processing and maintaining information, and disclosing and 
providing information; to train personnel and to be able to respond to 
a collection of information; to search data sources; to complete and 
review the collection of information; and to transmit or otherwise 
disclose the information. The total annual burden hours estimated for 
this Information Collection Request are summarized in the table below.

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                                                                                         Number of                      Average  burden
                             Form name                                  Number of      responses per        Total        per  response    Total  burden
                                                                       respondents       respondent       responses        (in hours)         hours
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HRSA OFAM Grants Management Customer Satisfaction Survey...........           3,000                1            1,500             0.25              375
                                                                                                                               (15/60)
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    HRSA specifically requests comments on (1) the necessity and 
utility of the proposed information collection for the proper 
performance of the agency's functions, (2) the accuracy of the 
estimated burden, (3) ways to enhance the quality, utility, and clarity 
of the information to be collected, and (4) the use of automated 
collection techniques or other forms of information technology to 
minimize the information collection burden.

    Dated: September 23, 2014.
Jackie Painter,
Acting Director, Division of Policy and Information Coordination.
[FR Doc. 2014-23172 Filed 9-29-14; 8:45 am]
BILLING CODE 4165-15-P