[Federal Register Volume 79, Number 180 (Wednesday, September 17, 2014)]
[Notices]
[Pages 55820-55821]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-22126]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection

[1651-0136]


Agency Information Collection Activities: Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: U.S. Customs and Border Protection, Department of Homeland 
Security.

ACTION: 30-Day notice and request for comments; extension of an 
existing collection of information.

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SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of 
Homeland Security will be submitting the following information 
collection request to the Office of Management and Budget (OMB) for 
review and approval in accordance with the Paperwork Reduction Act: 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery. This is a proposed extension of an information 
collection that was previously approved. CBP is proposing that this 
information collection be extended with no change to the burden hours 
or to the information collected. This document is published to obtain 
comments from the public and affected agencies.

DATES: Written comments should be received on or before October 17, 
2014 to be assured of consideration.

ADDRESSES: Interested persons are invited to submit written comments on 
this proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the OMB Desk Officer for Customs and Border Protection, 
Department of Homeland Security, and sent via electronic mail to 
[email protected] or faxed to (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Tracey Denning, U.S. Customs and Border 
Protection, Regulations and Rulings, Office of International Trade, 90 
K Street NE., 10th Floor, Washington, DC 20229-1177, at 202-325-0265.

SUPPLEMENTARY INFORMATION: This proposed information collection was 
previously published in the Federal Register (79 FR 28937) on May 20, 
2014, allowing for a 60-day comment period. This notice allows for an 
additional 30 days for public comments. This process is conducted in 
accordance with 5 CFR 1320.10. CBP invites the general public and other 
Federal agencies to comment

[[Page 55821]]

on proposed and/or continuing information collections pursuant to the 
Paperwork Reduction Act of 1995 (Pub. L. 104-13; 44 U.S.C. 3507). The 
comments should address: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimates of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden, 
including the use of automated collection techniques or the use of 
other forms of information technology; and (e) the annual costs to 
respondents or record keepers from the collection of information (total 
capital/startup costs and operations and maintenance costs). The 
comments that are submitted will be summarized and included in the CBP 
request for OMB approval. All comments will become a matter of public 
record. In this document, CBP is soliciting comments concerning the 
following information collection:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 1651-0136.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    Current Actions: This submission is being made to extend the 
expiration date with no change to the burden hours or to the 
information collected.
    Type of Review: Extension (without change).
    Affected Public: Individuals and Businesses.
    Estimated Number of Respondents: 60,000.
    Annual Frequency of Response: 1.
    Estimated Time per Response: 13 minutes.
    Estimated Total Annual Burden Hours: 13,000 hours.

    September 10, 2014.
Tracey Denning,
Agency Clearance Officer, U.S. Customs and Border Protection.
[FR Doc. 2014-22126 Filed 9-16-14; 8:45 am]
BILLING CODE 9111-14-P