[Federal Register Volume 79, Number 169 (Tuesday, September 2, 2014)]
[Notices]
[Pages 52056-52057]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-20818]


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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION

[NARA-2014-051]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: National Archives and Records Administration (NARA).

ACTION: Notice of a request for comments regarding a new information 
collection.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
National Archives and Records Administration (NARA) has submitted a 
Generic Information Collection Request (Generic ICR): ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery'' to OMB for approval under the Paperwork Reduction Act (PRA). 
NARA welcomes any comments on this information request.

DATES: For consideration as NARA moves forward on this document, 
comments must be submitted by October 2, 2014.

ADDRESSES: Written comments may be submitted to Mr. Nicholas A. Fraser, 
Desk Officer for NARA, Office of Management and Budget, New Executive 
Office Building, Washington, DC 20503; fax: 202-395-5167; or 
electronically mailed to 
[email protected].

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Tamee Fechhelm, by telephone at 301-837-1694 or by fax 
at 301-713-7409.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will gather 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with NARA's commitment to improving service 
delivery. By qualitative feedback, we mean information that provides 
useful insights on perceptions and opinions; not statistical surveys 
that yield quantitative results that can be generalized to the study 
population. Qualitative feedback provides insights into customer or 
stakeholder perceptions, experiences, and expectations, provides an 
early warning of service issues, or focuses attention on areas where 
communication, training, or changes in operations might improve 
delivery of products or services. These collections will allow for 
ongoing, collaborative, and actionable communications between NARA and 
its customers and stakeholders, and allow feedback to contribute 
directly to program management improvement.
    This type of generic clearance for qualitative information will not 
be used for quantitative information collections that are designed to 
yield reliably actionable results, such as monitoring trends over time 
or documenting program performance. Such data uses require more 
rigorous designs that address: The target population to which 
generalizations will be made, the

[[Page 52057]]

sampling frame, the sample design (including stratification and 
clustering), the precision requirements or power calculations that 
justify the proposed sample size, the expected response rate, methods 
for assessing potential non-response bias, the protocols for data 
collection, and any testing procedures that were or will be undertaken 
prior to fielding the study. Depending on the degree of influence the 
results are likely to have, such collections may still be eligible for 
submission for other generic mechanisms that are designed to yield 
quantitative results.
    NARA received no comments in response to the 60-day notice 
published in the Federal Register of June 11, 2014 (79 FR 33598 and 
33599).
    Below, we provide NARA's projected average estimates for the next 
three years:
    Current Actions: OGIS Customer Service Assessment, NRPC Survey of 
Customer Satisfaction, and Training and Event Evaluations.
    Type of Review: Regular.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average expected annual number of activities: 20.
    Respondents: 25,000.
    Annual responses: 1.
    Frequency of Response: Once per request.
    Average minutes per response: 30.
    Burden hours: 12,500.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: August 25, 2014.
Swarnali Haldar,
Executive for Information Services/CIO.
[FR Doc. 2014-20818 Filed 8-29-14; 8:45 am]
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