[Federal Register Volume 79, Number 145 (Tuesday, July 29, 2014)]
[Notices]
[Pages 44013-44014]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-17828]


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DEPARTMENT OF DEFENSE

[Docket ID: DoD-2013-OS-0026]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Fast Track Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: DoD, Office of the Secretary, Washington Headquarters Service 
(WHS), Enterprise Management.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of an effort to streamline the process to seek 
feedback from the public on service delivery, WHS has submitted a 
Generic Information Collection Request (Generic ICR): ``Fast Track 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery--the Interactive Customer Evaluation (ICE) System'' to 
OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 
3501 et seq.).

DATES: Comments must be submitted August 28, 2014.

FOR FURTHER INFORMATION CONTACT: Fred Licari, 571-372-0493.

SUPPLEMENTARY INFORMATION:
    Title: Fast Track Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery--the Interactive 
Customer Evaluation (ICE) System.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency did not receive any comments in response to the 60-day 
notice published in the Federal Register on May 28, 2014 (79 FR 30562).
    Current Actions: Processing Revision as Fast Track Generic.
    Type of Review: Revision.
    Affected Public: Individuals or Households.
    Respondent's Obligation: Voluntary.

[[Page 44014]]

Annual Estimates

    Average Expected Annual Number of Activities/Collections: 29,250.
    Annual Number of Responses per Respondent: 2.
    Annual Number of Responses: 58,500.
    Frequency of Response: On Occasion.
    Average Burden per Response: 3 minutes.
    Annual Burden Hours: 2,925.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget Control Number.
    OMB Desk Officer: Ms. Jasmeet Seehra.
    Written comments and recommendations on the proposed information 
collection should be sent to Ms. Jasmeet Seehra at the Office of 
Management and Budget, Desk Officer for DoD, Room 10236, New Executive 
Office Building, Washington, DC 20503.
    You may also submit comments, identified by docket number and 
title, by the following method:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    DoD Clearance Officer: Ms. Patricia Toppings.
    To request additional information please contact Ms. Toppings, DoD 
Clearance Officer, at WHS/ESD Information Management Division, 4800 
Mark Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.

    Dated: July 24, 2014.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2014-17828 Filed 7-28-14; 8:45 am]
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