[Federal Register Volume 79, Number 144 (Monday, July 28, 2014)]
[Notices]
[Pages 43709-43710]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-17632]


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ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

[Docket No. ATBCB-2014-0002]


Agency Information Collection Activities: Requests for Comments; 
Clearance of Renewed Approval of Information Collection: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Architectural and Transportation Barriers Compliance Board.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA) 
(44 U.S.C. 3501, et seq.), the Architectural and Transportation 
Barriers Compliance Board (Access Board) invites public comments about 
our intention to request the Office of Management and Budget's (OMB) 
approval to renew a generic information collection. As part of a 
federal government-wide effort to streamline the process for seeking 
feedback from the public on service delivery, the Access Board has an 
approved Generic Information Collection Request (Generic ICR) entitled 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery.''
    A copy of the draft supporting statement is available at http://www.regulations.gov (see Docket ID ATBCB-2014-0002).

DATES: Submit comments by September 26, 2014.

ADDRESSES: Submit comments by any of the following methods:
     Federal eRulemaking Portal http://www.regulations.gov. 
Follow the instructions for submitting comments. Regulations.gov ID for 
this docket is ATBCB-2014-0002.
     Email: board.gov">damiani@access-board.gov. Include docket number 
ATBCB-2014-0002 in the subject line of the message.
     Fax: 202-272-0081.
     Mail or Hand Delivery/Courier: Office of the General 
Counsel, U.S. Access Board, 1331 F Street NW., Suite 1000, Washington, 
DC 20004-1111.
    All comments received, including any personal information provided, 
will be posted without change to http://www.regulations.gov and are 
available for public viewing.

FOR FURTHER INFORMATION CONTACT: Mario Damiani, Office of the General 
Counsel, U.S. Access Board, 1331 F Street NW., Suite 1000, Washington, 
DC 20004-1111. Telephone number: 202-272-0050 (voice); 202-272-0064 
(TTY); 202-272-0081 (FAX). Electronic mail address: board.gov">damiani@access-board.gov.

SUPPLEMENTARY INFORMATION:
    OMB Control Number: 3014-0011.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Review: Renewal of a generic information collection.
    Background: The proposed information collection activity provides a 
means to gather qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training, or changes in operations might improve delivery of products 
or services. These collections will allow for ongoing, collaborative, 
and actionable communications between the Access Board and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    Respondents: Average annual estimate of approximately 1,100

[[Page 43710]]

Individuals and Households, Businesses and Organizations, State, Local 
or Tribal Government.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of Activities: 7.
    Average Number of Respondents per Activity: 157.
    Annual Responses: 1,100.
    Frequency of Response: Once per request.
    Estimated Average Burden per Response: 7.25 minutes.
    Estimated Total Annual Burden: 120 hours.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) whether the proposed 
collection of information is necessary for the Access Board's 
performance; (b) the accuracy of the estimated burden; (c) ways for the 
Access Board to enhance the quality, utility, and clarity of the 
information collection; and (d) ways that the burden could be minimized 
without reducing the quality of the collected information. We will 
summarize your comments in the request for OMB's clearance of this 
information collection.

David M. Capozzi,
Executive Director.
[FR Doc. 2014-17632 Filed 7-25-14; 8:45 am]
BILLING CODE 8150-01-P