[Federal Register Volume 79, Number 137 (Thursday, July 17, 2014)]
[Notices]
[Pages 41744-41749]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-16810]


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DEPARTMENT OF VETERANS AFFAIRS


Privacy Act of 1974; System of Records

AGENCY: Department of Veterans Affairs.

ACTION: Notice of Amendment to System of Records.

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SUMMARY: As required by the Privacy Act of 1974 (5 U.S.C. 552a(e)(4)), 
notice is hereby given that the Department of Veterans Affairs (VA) is 
amending a system of records in its inventory titled ``Supervised 
Fiduciary/Beneficiary and General Investigative Records--VA'' (37VA27). 
VA is amending the system of records by updating it to reflect current 
program terminology, policies, and procedures, and revising the name, 
purpose(s), system manager and address, categories of individuals, 
types of information, and routine uses of records maintained in the 
system. VA is republishing the system notice in its entirety.

DATES: Comments on this amended system of records must be received no 
later than August 18, 2014. If no public comment is received during the 
period allowed for comment or unless otherwise published in the Federal 
Register by VA, the amended system of records will become effective on 
August 18, 2014.

ADDRESSES: Written comments concerning this amended system of records 
may be submitted through www.Regulations.gov; by mail or hand-delivery 
to the Director, Regulation Policy and Management (02REG), Department 
of Veterans Affairs, 810 Vermont Ave. NW., Room 1068, Washington, DC 
20420; or by fax to (202) 273-9026. (This is not a toll free

[[Page 41745]]

number.) Copies of comments received will be available for public 
inspection in the Office of Regulation Policy and Management, Room 
1063B, between the hours of 8:00 a.m. and 4:30 p.m., Monday through 
Friday (except holidays). Please call (202) 461-4902 for an 
appointment. (This is not a toll free number.) In addition, during the 
comment period, comments may be viewed online through the Federal 
Docket Management System (FDMS) at www.Regulations.gov.

FOR FURTHER INFORMATION CONTACT: Mr. Chad Phillips, Program Analyst, 
Pension and Fiduciary Service, Veterans Benefits Administration (VBA), 
Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 
20420, or [email protected]. Mr. Phillips may also be reached by 
telephone at (202) 632-8863. (This is not a toll free number.)

SUPPLEMENTARY INFORMATION: This system of records contains guidelines 
for the administration of benefits in regards to beneficiaries who have 
been deemed unable to manage their financial affairs by VA or a court. 
VA is amending this system of records to change the system name and 
location, update storage methods, and add categories of individuals 
covered by the system and categories of records maintained in the 
system. VA is also amending the routine uses of records maintained in 
the system, including the categories of users and the purposes of such 
uses, as well as the record sources to protect the confidentiality and 
govern the release of VA records subject to 38 U.S.C. 5701, which 
permits disclosure in accordance with valid routine uses.
    VA is changing the system's name to reflect our retirement of the 
legacy system, Fiduciary Beneficiary System, and deployment of the 
current system, Beneficiary Fiduciary Field System. VA is also updating 
the location of the system to reflect the Veterans Benefits 
Administration's consolidation of fiduciary work from 56 regional 
offices to 6 fiduciary hubs. Further, VA is revising the storage method 
for records to highlight the transfer of program documentation from 
paper records stored at individual regional offices to electronic 
records stored in a repository.
    VA is amending the categories of individuals covered by the system, 
to clarify that the system pertains to records regarding current, 
former, and prospective VA-appointed fiduciaries. VA is also adding a 
category for those individuals designated as a beneficiary's preference 
for appointment by VA, regardless of whether VA is able to appoint the 
individual.
    VA is amending the categories of records in the system to update 
the language used to describe the categories and records consistent 
with current fiduciary program policies and procedures. The amendments 
add category numbers 7 and 8, which pertain, respectively, to 
individuals who previously served as a VA fiduciary and individuals who 
VA considered for appointment as a VA fiduciary but who were not 
selected for service. Historical information regarding past fiduciaries 
and their performance provides VA the ability to ensure that only the 
best qualified fiduciaries serve our beneficiary population and that VA 
does not appoint a fiduciary that VA had previously removed. Including 
information related to the qualification and appointment of individuals 
seeking to serve as fiduciary is also an important addition. It will 
allow VA to share with beneficiaries, prospective fiduciaries, and 
other qualified individuals the reasons for selection or non-selection 
of an individual as fiduciary for a particular beneficiary.
    VA is amending its routine uses to add a new number 22, which 
authorizes disclosure of information to the beneficiary regarding VA's 
reasons for selection or non-selection of an individual as fiduciary 
for a beneficiary. An April 2011 court decision held that a beneficiary 
may appeal VA's fiduciary appointment decisions to the Board of 
Veterans' Appeals. Accordingly, VA must inform beneficiaries of the 
reasons for its appointment decisions, to include, in some cases, the 
reasons why VA decided not to appoint the individual designated by the 
beneficiary as his or her preference. This information may include the 
results of a criminal background check, credit history check, ability 
to obtain a surety bond, or any other information regarding a 
prospective fiduciary that is relevant to VA's best-interest 
determination.
    VA is further amending routine uses to add a new number 23. It 
authorizes VA to disclose information about allegations, 
investigations, and determinations of misuse by a fiduciary to a 
beneficiary. VA intends to allow a beneficiary to appeal VA's decisions 
regarding misuse to include the misuse determination, any request for 
reconsideration submitted by the fiduciary, and negligence 
determinations that affect the reissuance of benefits to the 
beneficiary or his or her current fiduciary. This information could 
include personal information about the fiduciary relevant to the 
possible misuse of a beneficiary's funds.
    VA is also expanding the record source categories to include 
information from individuals who previously served as fiduciaries, 
persons considered by VA for appointment as a fiduciary but who were 
not selected, and additional categories of VA personnel. A correction 
is also being made to reflect a VA position title change from ``estate 
analyst'' to ``legal instruments examiner.''
    These additions and amendments will greatly enhance VA's ability to 
manage program records and, in turn, better meet the needs of this 
beneficiary population.

Signing Authority

    The Acting Secretary of Veterans Affairs, or designee, approved 
this document and authorized the undersigned to sign and submit the 
document to the Office of the Federal Register for publication 
electronically as an official document of the Department of Veterans 
Affairs. Jose D. Riojas, Chief of Staff, Department of Veteran Affairs, 
approved this document on June 26, 2014, for publication.

    Dated: July 14, 2014.
Robert C. McFetridge,
Director, Office of Regulation Policy and Management, Office of the 
General Counsel, Department of Veterans Affairs.
37VA27

SYSTEM NAME:
    Beneficiary Fiduciary Field System (BFFS)-VA.

SYSTEM LOCATION:
    Records are maintained at the Department of Veterans Affairs (VA) 
fiduciary hub that has jurisdiction over the geographical area in which 
the VA beneficiary resides, and the Austin Data Processing Center in 
Austin, Texas. The BFFS system and associated electronic records are 
maintained at a private Federal hosting facility. Addresses of VA 
fiduciary hubs and the Data Processing Center are listed in VA Appendix 
1.
    Documents and information pertaining to program issues and 
categories of individuals covered by the system are stored in an 
electronic record repository.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    The following categories of individuals are covered by this system:
    1. VA beneficiaries (i.e., a veteran or a non-veteran adult who 
receives VA monetary benefits, lacks the mental capacity to manage his 
or her own financial affairs regarding disbursement of funds without 
limitation, and is

[[Page 41746]]

either rated incapable of managing his or her financial affairs or 
adjudged to be under legal disability by a court of competent 
jurisdiction; or a child who has not reached majority under State law 
and receives VA monetary benefits).
    2. Current, former, and prospective VA-appointed fiduciaries (i.e., 
a VA Federal fiduciary appointed by VA to serve as fiduciary of VA 
monetary benefits for a VA beneficiary determined unable to manage his 
or her financial affairs; or a person or legal entity appointed by a 
State or foreign court to supervise the person and/or payee of a VA 
beneficiary adjudged to be under a legal disability). The statutory 
title of a court-appointed fiduciary may vary from State to State.
    3. A chief officer of a hospital, domiciliary, institutional or 
nursing home care facility where a beneficiary, who VA has determined 
is unable to manage his or her financial affairs, is receiving care and 
who has contracted to use the veteran's VA funds in a specific manner.
    4. Supervised Direct Payment (SDP) (i.e., an adult beneficiary in 
the fiduciary program who manages his or her VA benefits with limited 
and temporary supervision based upon a field examination and subsequent 
to determination by the hub manager pertaining to benefits eligibility 
and other issues; or, to develop evidence for further investigations of 
potential criminal issues).
    5. Physicians named in treatment records and financial managers or 
attorneys who help disperse funds for VA beneficiaries deemed unable to 
manage those funds.

CATEGORIES OF RECORDS IN THE SYSTEM:
    The records in the electronic fiduciary folder are the primary 
records in this system. Social Security Administration (SSA) derived 
records, as needed, are also contained in this system. These records 
may contain the following types of information:
    1. Field examination reports (i.e., VA Form 27-4716a or 27-3190, 
Field Examination Request and Report, which contains a VA beneficiary's 
name, address, Social Security number, VA file number, an assessment of 
the beneficiary's ability to handle VA and non-VA funds, description of 
family relationships, economic and social adjustment information, 
information on the beneficiary's activities, and the name, address, and 
assessment of the performance of a VA-appointed fiduciary).
    2. Correspondence from and to a VA beneficiary, a VA-appointed 
fiduciary, and other interested third parties.
    3. Medical records (i.e., medical and social work reports generated 
in VA, State, local, or private medical treatment facilities or private 
physicians' offices indicating the medical history of a VA beneficiary, 
including diagnosis, treatment and nature of any physical or mental 
disability).
    4. Financial records (e.g., accountings regarding a fiduciary's 
management of a beneficiary's income, investments, and accumulated 
funds, amount of monthly benefits received, amounts charged for fees by 
the fiduciary, certificates of balance on accounts from financial 
institutions, and withdrawal agreements between VA, financial 
institutions, and the fiduciary).
    5. Court documents (e.g., petitions, court orders, letters of 
guardianship, inventories of assets, and depositions).
    6. Agreements to serve as a VA Federal fiduciary.
    7. Information pertaining to individuals, including companies and 
other entities, who previously served as a VA-appointed fiduciary.
    8. Information related to the qualification and appointment of 
individuals, including companies and other entities, considered by VA 
for appointment as a fiduciary.
    9. Photographs of people (beneficiaries who VA has determined are 
unable to manage their financial affairs, fiduciaries, and other 
persons who are the subject of a VA investigation), places, and things.
    10. Fingerprint records.
    11. SSA records containing information about the type and amount of 
SSA benefits paid to beneficiaries who are eligible to receive benefits 
under both VA and SSA eligibility criteria, records containing 
information developed by SSA about SSA beneficiaries who are in need of 
representative payees, accountings provided to SSA, and records 
containing information about SSA representative payees. Also contained 
in this system are copies of non-fiduciary program investigation 
records. These records are reports of field examinations or 
investigations performed at the request of any organizational element 
of VA about any subject under the jurisdiction of VA other than a 
fiduciary issue. In addition to copies of the reports, records may 
include copies of exhibits or attachments such as photographs of 
people, places, and things; sworn statements; legal documents involving 
loan guaranty transactions, bankruptcy, and debts owed to VA; accident 
reports; birth, death, and divorce records; certification of search for 
vital statistics documents; beneficiary's financial statements and tax 
records; immigration information; and newspaper clippings.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    Section 501(a), (b), and chapter 55 of Title 38, United States 
Code.

PURPOSE(S):
    This system will collect a limited amount of personally 
identifiable information to provide authorized individuals access to or 
interaction with VA. The information collected by the system will 
include: Name, mailing address, Social Security number, medical record 
information, and financial information. The system also enables VA to 
maintain the name, mailing address, Social Security or tax 
identification number, and credit and criminal histories of individuals 
who are currently VA-appointed fiduciaries, who previously served as 
VA-appointed fiduciaries, or who were considered for service as VA-
appointed fiduciaries, for the purpose of qualifying the individual for 
service as a fiduciary and providing oversight of fiduciaries. See the 
statutory provisions cited in ``Authority for maintenance of the 
system.'' VA gathers or creates these records in order to enable it to 
administer these statutory benefits programs.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND THE PURPOSES OF SUCH USES:
    1. The record of an individual who is covered by this system may be 
disclosed to a member of Congress or staff person acting for the member 
when the member or staff person requests the record on behalf of and at 
the request of that individual.
    2. Any information in this system, except for the name and address 
of a veteran, which is relevant to a suspected violation or reasonably 
imminent violation of law, whether civil, criminal, or regulatory in 
nature and whether arising by general or program statute or by 
regulation, rule, or order issued pursuant thereto, may be disclosed to 
a Federal, State, local, or foreign agency charged with the 
responsibility of investigating or prosecuting such violation, or 
charged with enforcing or implementing the statute, rule, regulation, 
or order issued pursuant thereto, at the initiative of VA.
    3. The name and address of a veteran, which is relevant to a 
suspected violation or reasonably imminent violation of law, whether 
civil, criminal, or regulatory in nature and whether arising by general 
or program statute or by regulation, rule, or order issued pursuant 
thereto, may be disclosed to a Federal agency charged with the

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responsibility of investigating or prosecuting such violation, or 
charged with enforcing or implementing the statute, regulation, rule, 
or order issued pursuant thereto, in response to its official request, 
when that information is for law enforcement investigation purposes, 
and such request is in writing and otherwise complies with subsection 
(b)(7) of the Privacy Act.
    4. The name and address of a veteran, which is relevant to a 
suspected violation or reasonably imminent violation of law concerning 
public health or safety, whether civil, criminal or regulatory in 
nature and whether arising by general or program statute or by 
regulation, rule or order issued pursuant thereto, may be disclosed to 
any foreign, State, or local governmental agency or instrumentality 
charged under applicable law with the protection of the public health 
or safety, if a qualified representative of such organization, agency 
or instrumentality has made a written request that such name and 
address be provided for a purpose authorized by law, and, if the 
information is sought for law enforcement investigation purposes, and 
the request otherwise complies with subsection (b)(7) of the Privacy 
Act.
    5. The name and address of a veteran may be disclosed to any 
nonprofit organization if the release is directly connected with the 
conduct of programs and the utilization of benefits under title 38 
(such disclosures include computerized lists of names and addresses).
    6. Any information in this system, including name, address, Social 
Security number, VA file number, medical records, financial records, 
and field examination reports of a VA beneficiary, and the name, 
address, and information regarding the activities of a VA-appointed 
fiduciary or beneficiary may be disclosed at the request of a VA 
beneficiary or fiduciary to a Federal, State, or local agency in order 
for VA to obtain information relevant to a VA decision concerning the 
payment and usage of funds payable by VA on behalf of a beneficiary, or 
to enable VA to assist a beneficiary or VA-appointed fiduciary in 
obtaining the maximum amount of benefits for a VA beneficiary from a 
Federal, State, or local agency.
    7. Any information in this system, including name, address, Social 
Security number, VA file number, medical records, financial records, 
and field examination reports of a VA beneficiary who is in receipt of 
VA and SSA benefits concurrently, and the name, address, and 
information regarding the activities of a VA-supervised fiduciary may 
be disclosed to a representative of the SSA to the extent necessary for 
the operation of a VA program, or to the extent needed as indicated by 
such representative.
    8. The name and address of a VA beneficiary, the VA rating that 
indicates the beneficiary is unable to manage his or her financial 
affairs, and the field examination report upon which the rating was 
based may be disclosed to a Federal agency, upon its official request, 
in order for that agency to make decisions on such matters as 
competency and dependency in connection with eligibility for that 
agency's benefits. This information may also be disclosed to a State or 
local agency, upon its official request, in order for that agency to 
make decisions on such matters as competency and dependency in 
connection with eligibility for that agency's benefits, if the 
information pertains to a VA beneficiary who is not a veteran, or if 
the name and address of the veteran is provided beforehand.
    9. Any information in this system, including medical records, 
financial records, field examination reports, correspondence and court 
documents may be disclosed in the course of presenting evidence to a 
court, magistrate or administrative tribunal in matters of 
guardianship, inquests and commitments, and to probation and parole 
officers in connection with court required duties.
    10. Only so much information, including information in VA records 
obtained from the SSA, and the name and address of a VA beneficiary, 
fiduciary, or other person under investigation, as is necessary to 
obtain a coherent and informed response may be released to a third 
party who may have information bearing on an issue under VA 
investigation.
    11. Any information in this system may be disclosed to a VA-
appointed fiduciary in order for that fiduciary to perform his or her 
duties, provided this information will only be released when the 
disclosure is for the benefit of the beneficiary. Any information in 
this system may also be disclosed to a proposed fiduciary in order for 
the fiduciary to make an informed decision with regard to accepting 
fiduciary responsibility for a VA beneficiary.
    12. Any information in this system, including medical records, 
correspondence records, financial records, field examination reports, 
and court documents may be disclosed to an attorney employed by the 
beneficiary, or to a spouse, relative, next friend, or to a guardian ad 
litem representing the interests of the beneficiary, provided the name 
and address of the beneficiary is given beforehand and the disclosure 
is for the benefit of the beneficiary, and the release is authorized by 
38 U.S.C. 7332, if applicable. Records subject to 38 U.S.C. 7332 
contain information on medical treatment for drug abuse, alcoholism, 
sickle cell anemia, and HIV.
    13. Any information in this system may be disclosed to the 
Department of Justice and to U.S. Attorneys for litigation involving 
the United States and to Federal agencies upon their official request 
in connection with review of administrative tort claims filed under the 
Federal Tort Claims Act, 28 U.S.C. 2672, as well as other claims.
    14. Any information in this system including available identifying 
information regarding the debtor, such as the name of the debtor, last 
known address of the debtor, name of debtor's spouse, Social Security 
number, VA insurance number, VA file number, place of birth and date of 
birth of debtor, name and address of debtor's employer or firm, and 
dates of employment may be disclosed to other Federal agencies, State 
probate courts, State driver's license bureaus, State automobile title 
and license bureaus, and the General Accounting Office in order to 
obtain current address, locator, and credit report assistance in the 
collection of unpaid financial obligations owed the United States. The 
purpose is consistent with the Federal Claims Collection Act of 1966 
and 38 U.S.C. 5701(b)(6).
    15. Any information in this system relating to the adjudication of 
a VA beneficiary's ability to manage his or her VA benefits, either by 
a court of competent jurisdiction or by VA, may be disclosed to a 
lender or prospective lender participating in the VA Loan Guaranty 
Program who is extending credit or proposing to extend credit on behalf 
of a veteran for VA to protect veterans in this category from entering 
into unsound financial transactions which might deplete the resources 
of the veteran and to protect the interest of the Government giving 
credit assistance to a veteran.
    16. VA may disclose information from this system of records to the 
Department of Justice (DoJ), either on VA's initiative or in response 
to DoJ's request for the information, after either VA or DoJ determines 
that such information is relevant to DoJ's representation of the United 
States or any of its components in legal proceedings before a court or 
adjudicative body, provided that, in each case, the agency also 
determines prior to disclosure that release of the records to DoJ is a 
use of the information contained in the records that is compatible with 
the purpose for which VA collected the records. VA, on

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its own initiative, may disclose records in this system of records in 
legal proceedings before a court or administrative body after 
determining that the disclosure of records to the court or 
administrative body is a use of the information contained in the 
records that is compatible with the purpose for which VA collected the 
records.
    17. Disclosure of relevant information may be made to individuals, 
organizations, public or private agencies, or other entities with whom 
VA has a contract or agreement or where there is a subcontract to 
perform such services as VA may deem practicable for the purposes of 
laws administered by VA, in order for the contractor or subcontractor 
to perform the services of the contract or agreement.
    18. VA may disclose on its own initiative any information in this 
system, except the names and mailing addresses of veterans and their 
dependents, that is relevant to a suspected violation or reasonably 
imminent violation of law, whether civil, criminal, or regulatory in 
nature, and whether arising by general or program statute or by 
regulation, rule, or order issued pursuant thereto to a Federal, State, 
local, Tribal, or foreign agency charged with the responsibility of 
investigating or prosecuting such violation, or charged with enforcing 
or implementing the statute, regulation, rule, or order.
    19. Disclosure to other Federal agencies may be made to assist such 
agencies in preventing and detecting possible fraud or abuse by 
individuals in their operations and programs.
    20. VA may on its own initiative, disclose any information or 
records to appropriate agencies, entities, and persons when (1) VA 
suspects or has confirmed that the integrity or confidentiality of 
information in the system of records has been compromised; (2) VA has 
determined that as a result of the suspected or confirmed compromise, 
there is a risk of embarrassment or harm to the reputations of the 
record subjects, harm to the economic or property interests, identity 
theft or fraud, or harm to the programs (whether maintained by VA or 
another agency or entity) that rely upon the potentially compromised 
information; and (3) the disclosure is to agencies, entities, or 
persons whom VA determines are reasonably necessary to assist or carry 
out VA's efforts to respond to the suspected or confirmed compromise 
and prevent, minimize, or remedy such harm. This routine use permits 
disclosures by VA to respond to a suspected or confirmed data breach, 
including the conduct of any risk analysis or provision of credit 
protection services as provided in 38 U.S.C. 5724, as the terms are 
defined in 38 U.S.C. 5727.
    21. The name and mailing address of a VA beneficiary, and other 
information as is reasonably necessary to identify such a beneficiary, 
who has been adjudicated as incapable of managing his or her financial 
affairs under 38 CFR 3.353, may be provided to the Attorney General of 
the United States or his/her designee, for use by DoJ in the National 
Instant Criminal Background Check System mandated by the Brady Handgun 
Violence Prevention Act, Public Law 103-59.
    22. The name, mailing address, and any other information obtained 
by VA pertaining to the qualification of an individual seeking 
appointment as a VA fiduciary may be released to the beneficiary or his 
or her accredited representative or court-appointed guardian for the 
purpose of notifying the beneficiary of the reasons for selection or 
non-selection of the individual.
    23. The name, mailing address, and any other information obtained 
by VA pertaining to the allegation, investigation, determination of 
misuse by a fiduciary, or determination of negligence on the part of VA 
may be released to the beneficiary or his or her accredited 
representative or court-appointed guardian for the purpose of notifying 
the beneficiary of the reasons for VA's decision regarding misuse.

POLICIES AND PRACTICES FOR STORING, RETRIEVING, ACCESSING, RETAINING, 
AND DISPOSING OF RECORDS IN THE SYSTEM:
STORAGE:
    VA electronically maintains fiduciary program beneficiary and 
fiduciary information in electronic fiduciary folders in BFFS at the VA 
Data Processing Center in Austin, Texas. Non-fiduciary program 
investigations and related information are maintained on paper 
documents and stored at the fiduciary hubs and at VA Central Office.
    Records (or information contained in records) are also maintained 
in electronic file folders (e.g., Virtual VA). Such information may be 
accessed through data telecommunication terminal systems designated for 
the Benefits Delivery Network (BDN), Virtual VA, and Veterans Service 
Network (VETSNET). BDN, Virtual VA, and VETSNET terminal locations 
include VA Central Office, regional offices, VA health care facilities, 
Veterans Integrated Service Networks, Department of Defense Finance and 
Accounting Service Centers, and the U.S. Coast Guard Pay and Personnel 
Center. Remote online access is also made available to authorized 
remote sites and claimants' representatives, to include VA-accredited 
representatives of VA-recognized veterans service organizations, and 
VA-accredited attorneys and claims agents. A VA claimant must execute a 
prior written consent or a power of attorney authorizing access to his 
or her claims records before VA will allow the representative to have 
access to the claimant's automated claims records. Representatives may 
use the access solely for the purpose of assisting an individual 
claimant whose records are accessed in a claim for benefits 
administered by VA. Information relating to receivable accounts owed to 
VA, designated the Centralized Accounts Receivable System (CARS), is 
maintained on magnetic tape, microfiche and microfilm. CARS is accessed 
through a data telecommunications terminal system at St. Paul, 
Minnesota.

RETRIEVABILITY:
    Paper documents and automated storage media are indexed by name and 
file number of VA beneficiary or other individual.

SAFEGUARDS:
    1. Historical individual case folder and computer lists are 
generally kept in steel cabinets when not in use. The cabinets are 
located in areas which are locked after work hours. Access to these 
records is restricted to authorized VA personnel on a ``need to know'' 
basis.
    2. Access to the computer rooms within the regional office with 
jurisdiction over fiduciary hubs is generally limited by appropriate 
locking devices and restricted to authorized VA employees and vendor 
personnel. Automatic Data Processing peripheral devices are generally 
placed in secure areas (areas that are locked or have limited access) 
or are otherwise protected. Information in the BFFS may be accessed by 
authorized VA employees. Access to file information is controlled at 
two levels; the system recognizes authorized employees by a series of 
individually unique passwords/codes, and the employees are limited to 
only the information in the file which is needed in the performance of 
their official duties.
    3. Access to the VA data processing center is generally restricted 
to center employees, custodial personnel, Federal Protective Service, 
and other security personnel. Access to the computer rooms is 
restricted to authorized operational personnel through electronic 
locking devices. All other

[[Page 41749]]

persons gaining access to the computer rooms are escorted.
    4. Access to records in VA Central Office is only authorized to VA 
personnel on a ``need to know'' basis. Records are maintained in manned 
rooms during working hours. During non-working hours, there is limited 
access to the building with visitor control by security personnel.

RETENTION AND DISPOSAL:
    Paper documents received are scanned into VA's electronic document 
repository and subsequently destroyed after 90 days. Electronic records 
are not purged.

SYSTEM MANAGER(S) AND ADDRESS
    Director, Pension and Fiduciary Service (21PF), VA Central Office, 
Washington, DC 20420.

NOTIFICATION PROCEDURE:
    Any individual who wishes to determine whether a record is being 
maintained in this system under his or her name or other personal 
identifier, or wants to determine the content of such records, should 
submit a written request or apply in person to the nearest VA regional 
office or center. Addresses for VA regional offices and centers may be 
found in VA Appendix 1. All inquiries must reasonably identify the type 
of records involved, e.g., fiduciary file. Inquiries should include the 
individual's full name, VA file number, and return address. If a VA 
file number is not available, then as much of the following information 
as possible should be forwarded: Full name, branch of service, dates of 
service, service numbers, Social Security number, and date of birth.

RECORD ACCESS PROCEDURE:
    Individuals seeking information regarding access to or contesting 
VA records in this system may write, call, or visit the nearest VA 
regional office or center.

CONTESTING RECORD PROCEDURE:
    See records access procedures above.

RECORD SOURCE CATEGORIES:
    VA beneficiary, VA beneficiary's dependents, VA-appointed 
fiduciaries, individuals who were previously VA-appointed fiduciaries, 
individuals who VA considered for service as a VA-appointed fiduciary 
but did not select, field examiners, legal instrument examiners, 
fiduciary program personnel, third parties, other Federal, State, and 
local agencies, and VA records.

Appendix 1: VA Regional Offices With Fiduciary Activity

    Please send address and telephone number corrections to: Department 
of Veterans Affairs, Pension and Fiduciary Service (21PF), 810 Vermont 
Avenue NW., Washington, DC 20420.

Columbia Fiduciary Hub

Jurisdiction for Florida, Georgia, North Carolina, South Carolina

Office/Mail: 6437 Garners Ferry Road, Columbia, SC 29209
Phone: 1-888-407-0144; press 1

Indianapolis Fiduciary Hub

Jurisdiction for Asia, Australia, Canada, Connecticut, Delaware, 
Europe, Indiana, Maine, Maryland, Massachusetts, Michigan, New 
Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, 
Vermont

Office/Mail: 575 North Pennsylvania Street, Indianapolis, IN 46204
Phone: 1-888-407-0144; press 2

Lincoln Fiduciary Hub

Jurisdiction for Central America, Kansas, Mexico, Nebraska, North 
Dakota, Oklahoma, South America, South Dakota, Texas

Office: 3800 Village Drive, Lincoln, NE 68501
Mail: P.O. Box 5444, Lincoln, NE 68505
Phone: 1-888-407-0144; press 3

Louisville Fiduciary Hub

Jurisdiction for Alabama, Kentucky, Mississippi, Tennessee, Puerto 
Rico, Virginia, Washington, DC, West Virginia

Office: 321 West Main Street, Suite 390, Louisville, KY 40202
Mail: P.O. Box 3487, Louisville, KY 40201
Phone: 1-888-407-0144; press 4

Manila Regional Office

Jurisdiction for Philippines

Office: U.S. Embassy, 1501 Roxas Boulevard, Pasay City, Philippines, 
1302
Mail: PSC 501, DPO AP 96515

Milwaukee Fiduciary Hub

Jurisdiction for Arkansas, Illinois, Iowa, Louisiana, Minnesota, 
Missouri, Wisconsin

Office: 5400 West National Avenue, Milwaukee, WI 53214
Mail: P.O. Box 14975, Milwaukee, WI 53214
Phone: 1-888-407-0144; press 5

Salt Lake City Fiduciary Hub

Jurisdiction for Alaska, Arizona, California, Colorado, Hawaii, Idaho, 
Montana, New Mexico, Nevada, Oregon, Utah, Washington, Wyoming

Office: 500 Foothill Drive, Salt Lake City, UT 84158
Mail: P.O. Box 58086, Salt Lake City, UT 84158
Phone: 1-888-407-0144; press 6

[FR Doc. 2014-16810 Filed 7-16-14; 8:45 am]
BILLING CODE 8320-01-P