[Federal Register Volume 79, Number 124 (Friday, June 27, 2014)]
[Notices]
[Pages 36563-36564]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-15096]


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PENSION BENEFIT GUARANTY CORPORATION


Agency Information Collection Activities: Submission of 
Information Collection for OMB Review; Comment Request; Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of request for extension of OMB approval.

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SUMMARY: This collection of information was developed as part of a 
Federal Government-wide effort to streamline the process for seeking 
feedback from the public on service delivery. Pension Benefit Guaranty 
Corporation (``PBGC'') is requesting that the Office of Management and 
Budget (OMB) extend approval under the Paperwork Reduction Act of this 
collection of information on qualitative feedback on PBGC's service 
delivery (OMB Control Number 1212-0066; expires June 30, 2014).

DATES: Comments must be submitted July 28, 2014.

ADDRESSES: Comments should be sent to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attention: Desk 
Officer for Pension Benefit Guaranty Corporation, via electronic mail 
at [email protected] or by fax to (202) 395-6974.
    A copy of the request (including the collection of information) is 
posted at http://www.pbgc.gov/res/laws-andregulations/information-collections under-omb-review.html. It may also be obtained without 
charge by writing to the Disclosure Division of the Office of the 
General Counsel of PBGC at the above address, visiting the Disclosure 
Division, faxing a request to 202-326-4042, or calling 202-326-4040 
during normal business hours. (TTY and TDD users may call the Federal 
relay service toll-free at 1-800-877-8339 and ask to be connected to 
202-326-4040.) The Disclosure Division will email, fax, or mail the 
request to you, as you request.

FOR FURTHER INFORMATION CONTACT: Jo Amato Burns, Attorney (326-4400, 
ext. 3072) or Catherine B. Klion, Assistant General Counsel (326-4400, 
ext. 3041), Office of the General Counsel, Pension Benefit Guaranty 
Corporation, 1200 K Street NW., Washington, DC 20005, 202-326-4400 (TTY 
and TDD users may call the Federal relay service toll-free at 1-800-
877-8339 and ask to be connected to 202-326-4400.)

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will gather 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback PBGC means information that 
provides useful insights on perceptions and opinions, but the 
information requests are not statistical surveys that yield 
quantitative results generalizable to the population of interest. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between PBGC and its customers and 
stakeholders. These collections also allow feedback to contribute 
directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address:
     The target population to which generalizations will be 
made,
     the sampling frame,
     the sample design (including stratification and 
clustering),
     the precision requirements or power calculations that 
justify the proposed sample size,
     the expected response rate,
     methods for assessing potential non-response bias,
     the protocols for data collection, and
     any testing procedures that were or will be undertaken 
prior fielding the study.
    Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    PBGC is requesting that OMB extend approval the information 
collection for another three years without change. An agency may not 
conduct or sponsor, and

[[Page 36564]]

a person is not required to respond to, a collection of information 
unless it displays a currently valid OMB control number.
    Current Action: Extension of approval for a collection of 
information (OMB Control Number 1212-0066; expires June 30, 2014).
    Type of Review: Regular.
    Affected Public: Individuals and households.
    Estimated Annual Number of Respondents: 1180.
    Below are projected average annual estimates for the next three 
years:
    Average Expected Annual Number of Activities: Three.
    Average Number of Respondents per Activity (varies by activity):
     Usability Testing: 40.
     Focus Group: 90 (nine groups of ten respondents).
     Customer Satisfaction Survey: 1050.
    Frequency of Response: Once per request.
    Annual Responses: 1180 (based on one response per respondent).
    Average Time per Response (varies by activity):
     Two hours per response for Usability Testing and Focus 
Groups;
     15 minutes for Customer Satisfaction Survey.
    Burden Hours (varies by activity):
     Usability Testing, 80 hours.
     Focus Group, 180 hours.
     Customer Satisfaction Survey, 263 hours.
    Total: 523 hours.

    Issued in Washington, DC, this 24 day of June 2014.
Judith Starr,
General Counsel, Pension Benefit Guaranty Corporation.
[FR Doc. 2014-15096 Filed 6-26-14; 8:45 am]
BILLING CODE 7709-02-P