[Federal Register Volume 79, Number 115 (Monday, June 16, 2014)]
[Notices]
[Page 34306]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-13990]


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DEPARTMENT OF EDUCATION

[Docket No.: ED-2014-ICCD-0088]


Agency Information Collection Activities; Comment Request; Master 
Generic Plan for Customer Surveys and Focus Groups

AGENCY: Department of Education.

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (44 
U.S.C. chapter 3501 et seq.), ED is proposing an extension of an 
existing information collection. Department of Education as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public to take this opportunity to comment on the ``Master 
Generic Plan for Customer Surveys and Focus Groups'' for approval under 
the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.). This 
collection was developed as part of a Federal Government-wide effort to 
streamline the process for seeking feedback from the public on service 
delivery. This notice announces our intent to submit this collection to 
OMB for approval and solicits comments on specific aspects for the 
proposed information collection.
    A copy of the supporting statement is available at 
www.regulations.gov (see Docket ID ED-2014-ICCD-0088).

DATES: Consideration will be given to all comments received by August 
15, 2014.

ADDRESSES: Comments submitted in response to this notice should be 
submitted electronically through the Federal eRulemaking Portal at 
http://www.regulations.gov by selecting Docket ID number ED-2014-ICCD-
0088 or via postal mail, commercial delivery, or hand delivery. If the 
regulations.gov site is not available to the public for any reason, ED 
will temporarily accept comments at [email protected]. Please note 
that comments submitted by fax or email and those submitted after the 
comment period will not be accepted; ED will ONLY accept comments 
during the comment period in this mailbox when the regulations.gov site 
is not available. Written requests for information or comments 
submitted by postal mail or delivery should be addressed to the 
Director of the Information Collection Clearance Division, U.S. 
Department of Education, 400 Maryland Avenue SW., LBJ, Mailstop L-OM-2-
2E319, Room 2E105, Washington, DC 20202.

FOR FURTHER INFORMATION CONTACT: For specific questions related to 
collection activities, please contact Stephanie Valentine, 202-401-
0526.

SUPPLEMENTARY INFORMATION: 
    Title: Master Generic Plan for Customer Surveys and Focus Groups.
    OMB Control Number: 1800-0011.
    Type of Review: An extension of an existing information collection.
    Respondents/Affected Public: Individuals or households.
    Total Estimated Number of Annual Responses: 451,322.
    Total Estimated Number of Annual Burden Hours: 115,344.
    Projected average estimates for the next three years:
    Average Expected Annual Number of Activities: 70.
    Average Number of Respondents per Activity: 500.
    Annual Responses: 451,322.
    Frequency of Response: Once per request.
    Average Minutes per Response: .08.
    Burden Hours: 115,344.
    Abstract: Surveys to be considered under this generic will only 
include those surveys that improve customer service or collect feedback 
about a service provided to individuals or entities directly served by 
ED. The results of these customer surveys will help ED managers plan 
and implement program improvements and other customer satisfaction 
initiatives. Focus groups that will be considered under the generic 
clearance will assess customer satisfaction with a direct service, or 
will be designed to inform a customer satisfaction survey ED is 
considering. Surveys that have the potential to influence policy will 
not be considered under this generic clearance.

    Dated: June 11, 2014.
Stephanie Valentine,
Acting Director, Information Collection Clearance Division, Privacy, 
Information and Records Management Services, Office of Management.
[FR Doc. 2014-13990 Filed 6-13-14; 8:45 am]
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