[Federal Register Volume 79, Number 111 (Tuesday, June 10, 2014)]
[Notices]
[Page 33255]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-13448]


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DEPARTMENT OF TRANSPORTATION

Federal Transit Administration

[FTA Docket No. FTA-2014-0014]


Agency Information Collection Activity Under OMB Review

AGENCY: Federal Transit Administration, DOT.

ACTION: Notice of request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Federal Transit Administration invites public comment about our 
intention to request the Office of Management and Budget's (OMB) 
approval to renew the following information collection under the 
Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.):

Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery

    The Federal Register Notice with a 60-day comment period soliciting 
comments was published on April 8, 2014 (79 FR 19413). No comments were 
received.

DATES: Comments must be submitted before July 10, 2014. A comment to 
OMB is most effective if OMB receives it within 30 days of publication.

FOR FURTHER INFORMATION CONTACT: Tia Swain, Office of Administration, 
Office of Management Planning, (202) 366-0354.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery (OMB Number: 2132-0572)
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Federal Transit Administration and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management. Feedback collected 
under this generic clearance will provide useful information, but it 
will not yield data that can be generalized to the overall population. 
This type of generic clearance for qualitative information will not be 
used for quantitative information collections that are designed to 
yield reliably actionable results, such as monitoring trends over time 
or documenting program performance. Such data uses require more 
rigorous designs that address: The target population to which 
generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential nonresponse 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior to fielding the study. Depending 
on the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Government.
    Below we provide the Federal Transit Administration's projected 
average estimates for the next three years:
    Estimated Total Annual Burden: 581.8 hours.

ADDRESSES: All written comments must refer to the docket number that 
appears at the top of this document and be submitted to the Office of 
Information and Regulatory Affairs, Office of Management and Budget, 
725--17th Street NW., Washington, DC 20503, Attention: FTA Desk 
Officer.
    Comments are Invited On: Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the Department, including whether the information will have practical 
utility; the accuracy of the Department's estimate of the burden of the 
proposed information collection; ways to enhance the quality, utility, 
and clarity of the information to be collected; and ways to minimize 
the burden of the collection of information on respondents, including 
the use of automated collection techniques or other forms of 
information technology.

    Dated: June 3, 2014.
Matthew M. Crouch,
Associate Administrator for Administration.
[FR Doc. 2014-13448 Filed 6-9-14; 8:45 am]
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