[Federal Register Volume 79, Number 106 (Tuesday, June 3, 2014)]
[Notices]
[Pages 31981-31983]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-12750]


=======================================================================
-----------------------------------------------------------------------

INTERNATIONAL TRADE COMMISSION


60-Day Notice for Extension of Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: United States International Trade Commission.

ACTION: In accordance with the provisions of the Paperwork Reduction 
Act of 1995 (44 U.S.C. Chapter 35), the U.S. International Trade 
Commission (Commission) hereby gives notice that it plans to submit a 
request for extension of approval to the Office of Management and 
Budget (OMB) for review and requests public comment on the ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery.''

-----------------------------------------------------------------------

SUMMARY: The U.S. International Trade Commission, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public to take this opportunity to comment on the ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery'' to be submitted for approval under the Paperwork Reduction 
Act (PRA) (44 U.S.C. 3501 et seq.). This collection was developed as 
part of a Federal Government-wide effort to streamline the process for 
seeking feedback from the public on service delivery. This notice 
announces the Commission's intent to submit this collection to OMB for 
approval and solicits comments on specific aspects of the proposed 
information collection.

DATES: To ensure consideration, written comments must be submitted on 
or before July 30, 2014.

ADDRESSES: Direct all written comments to Jeremy Wise, Division Chief, 
Statistical and Data Services Division, Office of Analysis and Research 
Services, U.S. International Trade Commission, 500 E Street SW.,

[[Page 31982]]

Washington, DC 20436 (or via email at [email protected]).
    Additional Information: Copies of the draft questionnaire and 
supporting documents may be obtained from Jeremy Wise 
([email protected] or 202-205-3190). Hearing-impaired individuals 
may obtain information on this matter by contacting the Commission's 
TDD terminal at 202-205-1810. General information concerning the 
Commission may also be obtained by accessing its Web site (http://www.usitc.gov). Persons with mobility impairments who will need special 
assistance in gaining access to the Commission should contact the 
Office of the Secretary at 202-205-2000.
    Comments submitted in response to this notice may be made available 
to the public through the Commission's Web site. For this reason, 
please do not include in your comments information of a confidential 
nature, such as sensitive personal information or confidential business 
within the meaning of the Commission's rules (See 19 CFR 201.6 (a)). If 
you send an email comment, your email address will be automatically 
captured and included as part of the comment that is placed in the 
public docket and made available on the Internet. Please note that 
responses to this public comment request containing any routine notice 
about the confidentiality of the communication will be treated as 
public comments that may be made available to the public 
notwithstanding the inclusion of the routine notice.
    Summary of Proposal:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient and timely manner, in accordance with the Federal 
Government's commitment to improving service delivery. By qualitative 
feedback, the Commission means information that provides useful 
insights on perceptions and opinions, and not statistical surveys that 
yield quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences, and expectations; provide an early warning of 
issues with service; or focus attention on areas where communication, 
training, or changes in operations might improve delivery of products 
or services. These collections will allow for ongoing, collaborative 
communications between the Commission and its customers and 
stakeholders. They will also contribute directly to the improvement of 
program management.
    The solicitation of feedback will target areas such as timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous survey designs that address the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
     Current Actions: Extension of approval for a collection of 
information.
     Type of Review: Extension.
     Affected Public: Businesses and Organizations.
     Average Expected Annual Number of Activities: 10.
     Average Number of Respondents per Activity: 60.
     Annual Responses: 600.
     Frequency of Response: Once per request.
     Average Minutes per Response: 40.
     Burden Hours: 400.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install, and 
utilize technology and systems for the purpose of collecting, 
validating, and verifying information; processing and maintaining 
information, and disclosing and providing information; to train 
personnel, and to be able to respond to a collection of information; to 
search data sources; to complete and review the collection of 
information; and to

[[Page 31983]]

transmit or otherwise disclose the information.

    By order of the Commission.

    Dated: May 28, 2014.
Lisa R. Barton,
Secretary to the Commission.
[FR Doc. 2014-12750 Filed 6-2-14; 8:45 am]
BILLING CODE 7020-02-P