[Federal Register Volume 79, Number 97 (Tuesday, May 20, 2014)]
[Notices]
[Pages 28937-28938]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-11572]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection

[1651-0136]


 Agency Information Collection Activities: Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: U.S. Customs and Border Protection, Department of Homeland 
Security.

ACTION: 60-Day Notice and request for comments; extension of an 
existing collection of information.

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SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of 
Homeland Security will be submitting the following information 
collection request to the Office of Management and Budget (OMB) for 
review and approval in accordance with the Paperwork Reduction Act: 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery. CBP is proposing that this information collection be 
extended with no change to the burden hours. This document is published 
to obtain comments from the public and affected agencies.

DATES: Written comments should be received on or before July 21, 2014 
to be assured of consideration.

ADDRESSES: Direct all written comments to U.S. Customs and Border 
Protection, Attn: Tracey Denning, Regulations and Rulings, Office of 
International Trade, 90 K Street NE., 10th Floor, Washington, DC 20229-
1177.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Tracey Denning, U.S. Customs and Border 
Protection, Regulations and Rulings, Office of International Trade, 90 
K Street NE., 10th Floor, Washington, DC 20229-1177, at 202-325-0265.

SUPPLEMENTARY INFORMATION: CBP invites the general public and other 
Federal agencies to comment on proposed and/or continuing information 
collections pursuant to the Paperwork Reduction Act of 1995 (Pub. L. 
104-13; 44 U.S.C. 3507). The comments should address: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the agency, including whether the information shall 
have practical utility; (b) the accuracy of the agency's estimates of 
the burden of the collection of information; (c) ways to enhance the 
quality, utility, and clarity of the information to be collected; (d) 
ways to minimize the burden including the use of automated collection 
techniques or the use of other forms of information technology; and (e) 
the annual costs burden to respondents or record keepers from the 
collection of information (a total capital/startup costs and operations 
and maintenance costs). The comments that are submitted will be 
summarized and included in the CBP request for OMB approval. All 
comments will become a matter of public record. In this document, CBP 
is soliciting comments concerning the following information collection:

[[Page 28938]]

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 1651-0136.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    Current Actions: This submission is being made to extend the 
expiration date with no change to the burden hours.
    Type of Review: Extension (without change).
    Affected Public: Individuals and businesses.
    Estimated Number of Respondents: 60,000.
    Annual Frequency of Response: 1.
    Estimated Time per Response: 13 minutes.
    Estimated Total Annual Burden Hours: 13,000 hours.

    Dated: May 14, 2014.
Tracey Denning,
Agency Clearance Officer, U.S. Customs and Border Protection.
[FR Doc. 2014-11572 Filed 5-19-14; 8:45 am]
BILLING CODE 9111-14-P