[Federal Register Volume 79, Number 97 (Tuesday, May 20, 2014)]
[Notices]
[Pages 28990-28991]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-11533]


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DEPARTMENT OF STATE

[Public Notice 8738]


30-Day Notice of Proposed Information Collection: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

ACTION: Notice of request for public comment and submission to OMB of 
proposed collection of information.

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SUMMARY: The Department of State has submitted the information 
collection described below to the Office of Management and Budget (OMB) 
for approval. In accordance with the Paperwork Reduction Act of 1995 we 
are requesting comments on this collection from all interested 
individuals and organizations. The purpose of this Notice is to allow 
30 days for public comment.

DATES: Submit comments directly to the Office of Management and Budget 
(OMB) up to June 19, 2014.

ADDRESSES: Direct comments to the Department of State Desk Officer in 
the Office of Information and Regulatory Affairs at the Office of 
Management and Budget (OMB). You may submit comments by the following 
methods:
     Email: [email protected]. You must include the 
DS form number, information collection title, and the OMB control 
number in the subject line of your message.
     Fax: 202-395-5806. Attention: Desk Officer for Department 
of State.

FOR FURTHER INFORMATION CONTACT: Direct requests for additional 
information regarding the collection listed in this notice, including 
requests for copies of the proposed collection instrument and 
supporting documents to: Raymond Ciupek, Department of State, Office of 
Directives Management, 1800 G St. NW., Suite 2400, Washington, DC 
20522-2202, who may be reached at [email protected].

SUPPLEMENTARY INFORMATION:
     Title of Information Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
     OMB Control Number: 1405-0193.
     Type of Request: Extension of an approved collection.
     Originating Office: Office of Directives Management, A/
GIS/DIR.
     Form Number: Various public surveys.
     Respondents: Individuals responding to Department of State 
customer service evaluation requests.
     Estimated Number of Respondents: 125,000.
     Estimated Number of Responses: 125,000.
     Average Time per Response: 3.5 minutes.
     Total Estimated Annual Burden Time: 7,292 hours.
     Frequency: Once per request.
     Obligation to Respond: Voluntary.
    We are soliciting public comments to permit the Department to:
     Evaluate whether the proposed information collection is 
necessary for the proper functions of the Department.
     Evaluate the accuracy of our estimate of the time and cost 
burden for this proposed collection, including the validity of the 
methodology and assumptions used.
     Enhance the quality, utility, and clarity of the 
information to be collected.
     Minimize the reporting burden on those who are to respond, 
including the use of automated collection techniques or other forms of 
information technology.
    Please note that comments submitted in response to this Notice are 
public record. Before including any detailed personal information, you 
should be aware that your comments as submitted, including your 
personal information, will be available for public review.
    Abstract of proposed collection:
    The information collection activity will garner qualitative 
customer feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery. This 
qualitative feedback will provide insights into customer perceptions, 
experiences and expectations, provide an early warning of issues with 
service, or focus attention on areas where communication, training or 
changes in operations might improve delivery of products or services. 
These collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers. It will also allow 
feedback to contribute directly to the improvement of program 
management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be used for 
quantitative information collections that are designed to yield 
reliably actionable results, such as monitoring trends over time or 
documenting program performance. Such data uses require

[[Page 28991]]

more rigorous designs that address: the target population to which 
generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential non-response 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior fielding the study. Depending on 
the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.
    Methodology: Respondents will fill out a brief customer survey 
after completing their interaction with a Department Office or Embassy. 
Surveys are designed to gather feedback on the customer's experiences.

    Dated: May 13, 2014.
Janet Freer,
Director, Office of Directives Management, Department of State.
[FR Doc. 2014-11533 Filed 5-19-14; 8:45 am]
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