[Federal Register Volume 79, Number 95 (Friday, May 16, 2014)]
[Notices]
[Pages 28595-28597]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-11398]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Proposed Information 
Collection; Submission for OMB Review; Renewal of Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comments.

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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection, as required by the Paperwork Reduction Act of 
1995 (PRA).

[[Page 28596]]

    In accordance with the requirements of the PRA, the OCC may not 
conduct or sponsor, and the respondent is not required to respond to, 
an information collection unless it displays a currently valid Office 
of Management and Budget (OMB) control number.
    The OCC is soliciting comment concerning the renewal of its 
information collection titled, ``Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery.'' The OCC also is 
giving notice that it has sent the collection to OMB for review.

DATES: Comments must be submitted on or before June 16, 2014.

ADDRESSES:  Because paper mail in the Washington, DC area and at the 
OCC is subject to delay, commenters are encouraged to submit comments 
by email if possible. Comments may be sent to: Legislative and 
Regulatory Activities Division, Office of the Comptroller of the 
Currency, Attention: 1557-0248, 400 7th Street SW., Suite 3E-218, Mail 
Stop 9W-11, Washington, DC 20219. In addition, comments may be sent by 
fax to (571) 465-4326 or by electronic mail to 
[email protected]. You may personally inspect and photocopy 
comments at the OCC, 400 7th Street SW., Washington, DC 20219. For 
security reasons, the OCC requires that visitors make an appointment to 
inspect comments. You may do so by calling (202) 649-6700. Upon 
arrival, visitors will be required to present valid government-issued 
photo identification and to submit to security screening in order to 
inspect and photocopy comments.
    All comments received, including attachments and other supporting 
materials, are part of the public record and subject to public 
disclosure. Do not enclose any information in your comment or 
supporting materials that you consider confidential or inappropriate 
for public disclosure.
    Additionally, please send a copy of your comments by mail to: OCC 
Desk Officer, 1557-0248, U.S. Office of Management and Budget, 725 17th 
Street NW., 10235, Washington, DC 20503, or by email to: oira 
[email protected].

FOR FURTHER INFORMATION CONTACT: Johnny Vilela or Mary H. Gottlieb, OCC 
Clearance Officers, (202) 649-5490, for persons who are deaf or hard of 
hearing, TTY, (202) 649-5597, Legislative and Regulatory Activities 
Division, Office of the Comptroller of the Currency, 400 7th Street 
SW., Suite 3E-218, Mail Stop 9W-11, Washington, DC 20219.

SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501-3520), Federal 
agencies must obtain approval from the OMB for each collection of 
information they conduct or sponsor. ``Collection of information'' is 
defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) to include agency 
requests or requirements that members of the public submit reports, 
keep records, or provide information to a third party. Section 
3506(c)(2)(A) of the PRA (44 U.S.C. 3506(c)(2)(A)) requires Federal 
agencies to provide a 60-day notice in the Federal Register concerning 
each proposed collection of information, including each proposed 
extension of an existing collection of information, before submitting 
the collection to OMB for approval. To comply with this requirement, 
the OCC is publishing notice of the proposed collection of information 
set forth in this document.
    The OCC is proposing to extend OMB approval of the following 
information collection:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control No.: 1557-0248.
    Description: The information collection activity provides a means 
to garner qualitative customer and stakeholder feedback in an efficient 
and timely manner, in accordance with the Federal government's 
commitment to improving service delivery. Qualitative feedback is 
information that provides useful insights on perceptions and opinions, 
but does not include statistical surveys or quantitative results that 
can be attributed to the population of study. Qualitative feedback 
provides insights into customer or stakeholder perceptions, 
experiences, and expectations; provides an early warning of issues with 
service; and/or focuses attention on areas where communication, 
training, or changes in operations might improve delivery of products 
or services. Collections of qualitative feedback allow for ongoing, 
collaborative, and actionable communications between the OCC, its 
customers, and stakeholdersm and can be useful in improving program 
management.
    The solicitation of feedback targets areas such as timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. The 
OCC uses the information generated through the responses to inform and 
plan efforts to improve or maintain the quality of service offered to 
the public. If this information is not collected, the OCC will not have 
access to vital feedback from customers and stakeholders.
    The OCC will submit a collection for approval under this generic 
clearance only if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the agency (if 
released, the agency must indicate the qualitative nature of the 
information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information, 
meaning that the collections will not be designed or expected to yield 
statistically reliable results or used to reach general conclusions 
about the population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be attributed to the 
overall population. This generic clearance for qualitative information 
will not be used for quantitative information collections that are 
designed to yield reliably actionable results, such as monitoring 
trends over time or documenting program performance. Such data uses 
require more rigorous designs to identify: the target population to 
which generalizations will be made, the sampling frame, the sample 
design (including stratification and clustering), the precision 
requirements or power calculations that justify the proposed sample 
size, the expected response rate, methods for assessing potential non-
response bias, the protocols for data collection, and any testing 
procedures that were or will be undertaken prior to conducting the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic

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mechanisms designed to yield quantitative results.
    As a general matter, these information collections will not result 
in any new system of records containing privacy information and will 
not ask questions of a sensitive nature.
    The OCC used this collection twice in 2013 to obtain feedback from 
vendors following OCC outreach sessions. The collection allowed OCC 
business units to solicit feedback from participants at outreach 
events, access the participants' experiences, and adjust future 
outreach events. Specifically, it allowed the OCC to generate 
Congressional reports on the ``successes achieved and challenges faced 
by the agency in operating minority and women outreach programs.'' 12 
U.S.C. 5452(e).
    Type of Review: Regular review.
    OMB Control No.: 1557-0248.
    Type of Review: Regular review.
    Affected Public: Businesses or other for-profit.
    Burden Estimate:

     Average Expected Annual Number of Activities: 3.
     Average Number of Respondents per Activity: 3,000.
     Total Annual Responses: 9,000.
     Frequency of Response: Once per request.
     Average Minutes per Response: 10.
     Total Annual Burden Hours: 1,500.

    Comments submitted in response to this notice will be summarized 
and included in the request for OMB approval. All comments will become 
a matter of public record. Comments are invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the OCC, including whether the 
information has practical utility;
    (b) The accuracy of the OCC's estimate of the burden of the 
information collection;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Dated: May 12, 2014.
Stuart E. Feldstein,
Director, Legislative and Regulatory Activities Division.
[FR Doc. 2014-11398 Filed 5-15-14; 8:45 am]
BILLING CODE 4810-33-P