[Federal Register Volume 79, Number 83 (Wednesday, April 30, 2014)]
[Notices]
[Pages 24410-24411]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-09873]


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DEPARTMENT OF ENERGY


Agency Information Collection Extension

AGENCY: Department of Energy (DOE).

ACTION: Notice and request for comments.

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SUMMARY: The Department of Energy (DOE), as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public to take this opportunity to comment on the ``Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery'' 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 
et. seq.). This collection was developed as part of a Federal

[[Page 24411]]

Government-wide effort to streamline the process for seeking feedback 
from the public on service delivery. This notice announces our intent 
to submit this collection to OMB for approval and solicits comments on 
specific aspects for the proposed information collection.

DATES: Comments regarding this proposed information collection must be 
received on or before June 30, 2014. If you anticipate difficulty in 
submitting comments within that period, contact the person listed below 
as soon as possible.

ADDRESSES: Written comments may be sent to Mrs. Chris Rouleau, PRA 
Officer, Records Management Division (IM-23), Office of the Chief 
Information Officer, U.S. Department of Energy, 1000 Independence Ave. 
SW., Washington, DC 20585, or by email at 
[email protected].

FOR FURTHER INFORMATION CONTACT: Request for additional information or 
copies of the information collection supporting statement should be 
directed to the person listed in ADDRESSES of this document.

SUPPLEMENTARY INFORMATION: This information collection request contains 
(1) OMB No.: 1910-5160; (2) Information Collection Request Title: 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery''; (3) Type of Review: Extension; (4) Purpose: 
The proposed information collection activity provides a means to garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management; (5) Annual Estimated Number of Respondents: 
10,000; (6) Annual Estimated Number of Total Responses: 10,000; (7) 
Annual Estimated Number of Burden Hours: 200,000; (8) Annual Estimated 
Reporting and Recordkeeping Cost Burden: There are no costs for 
Reporting and Recordkeeping.
    Statutory Authority: Executive Order (EO) 13571, Streamlining 
Service Delivery and Improving Customer Service.

    Issued in Washington, DC on April 23, 2014.
Troy Manigault,
Director, Records Management Division, IT Planning, Architecture, and 
E-Government, Office of the Chief Information Officer, U.S. Department 
of Energy.
[FR Doc. 2014-09873 Filed 4-29-14; 8:45 am]
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