[Federal Register Volume 79, Number 81 (Monday, April 28, 2014)]
[Notices]
[Pages 23352-23353]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-09534]


=======================================================================
-----------------------------------------------------------------------

FEDERAL COMMUNICATIONS COMMISSION


Information Collection Being Submitted to the Office of 
Management and Budget for Review and Approval

AGENCY: Federal Communications Commission.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: As part of an effort to streamline the process to seek 
feedback from the public on service delivery, the Federal 
Communications Commission (FCC) has submitted a Generic Information 
Collection Request to OMB for review and approval under the Paperwork 
Reduction Act (PRA) of 1995 (44 U.S.C. 3501-3520). The FCC invites the 
general public and other Federal agencies to take this opportunity to 
comment on the following information collection. Comments are requested 
concerning: whether the proposed collection of information is necessary 
for the proper performance of the functions of the Commission, 
including whether the information shall have practical utility; the 
accuracy of the Commission's burden estimate; ways to enhance the 
quality, utility, and clarity of the information collected; and ways to 
minimize the burden of the collection of information on the 
respondents, including the use of automated collection techniques or 
other forms of information technology. The FCC may not conduct or 
sponsor a collection of information unless it displays a currently 
valid OMB control number. No person shall be subject to any penalty for 
failing to comply with a collection of information subject to the 
Paperwork Reduction Act (PRA) that does not display a valid OMB control 
number.

DATES: Written Paperwork Reduction Act (PRA) comments should be 
submitted on or before May 28, 2014. If you anticipate that you will be 
submitting PRA comments, but find it difficult to do so within the 
period of time allowed by this notice, you should advise the FCC 
contact listed below as soon as possible.

ADDRESSES: Submit your PRA comments to Walter Boswell, Federal 
Communications Commission, via the Internet at [email protected] 
[email protected].

FOR FURTHER INFORMATION CONTACT: Walter Boswell, Office of Managing 
Director, (202) 418-2178 or by email at [email protected] 
[email protected].

SUPPLEMENTARY INFORMATION: 

[[Page 23353]]

    OMB Control Number: 3060-1149.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Form Number: N/A.
    Type of Review: Extension of a currently approved collection.
    Respondents: Individuals or households, business or other for-
profit, not-for-profit institutions, and state, local, or tribal 
government.
    Number of Respondents: 259,600.
    Estimated Time per Response: .166 hours (10 minutes).
    Frequency of Response: On time reporting requirement.
    Obligation to Respond: Voluntary.
    Total Annual Burden: 43,267 hours.
    Total Annual Costs: N/A.
    Nature and Extent of Confidentiality: Responses to feedback 
instruments will be confidential.
    Privacy Act Impact Assessment: There is no Privacy Act impact as 
personally identifiable information (PII) will not be collected.
    Needs and Uses: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or change in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management. Feedback collected under this generic clearance 
will provide useful information, but it will not yield data that can be 
generalized to the overall population. This type of generic clearance 
for qualitative information will not be used for quantitative 
information collections that are designed to yield reliably actionable 
results, such as monitoring trends over time or documenting program 
performance. Such data uses require more rigorous designs that address: 
The target population to which generalizations will be made, the 
sampling frame, the sample design (including stratification and 
clustering), the precision requirements or power calculations that 
justify the proposed sample size, the expected response rate, methods 
of assessing potential nonresponse bias, the protocols for data 
collection, and any testing procedures that were or will be undertaken 
prior fielding the study. Depending on the degree of influence the 
results are likely to have, such collections may still be eligible for 
submission for other generic mechanisms that are designed to yield 
quantitative results.

    Federal Communications Commission.
Marlene H. Dortch,
Secretary, Office of the Secretary, Office of Managing Director.
[FR Doc. 2014-09534 Filed 4-25-14; 8:45 am]
BILLING CODE 6712-01-P