[Federal Register Volume 79, Number 78 (Wednesday, April 23, 2014)]
[Notices]
[Pages 22757-22758]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-09025]


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DEPARTMENT OF TRANSPORTATION

Maritime Administration

[Docket No. DOT-MARAD-2014-0062]


Agency Requests for Renewal of a Previously Approved Information 
Collection(s): Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Maritime Administration, DOT.

ACTION: Notice and request for comments.

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SUMMARY: The Department of Transportation (DOT) invites public comments 
about our intention to request the Office of Management and Budget 
(OMB) approval to renew an information collection. The collection 
involves collecting, analyzing, and interpreting information to 
identify strengths and weaknesses of current services and make 
improvements in service delivery based on feedback. If this information 
is not collected, vital feedback from customers and stakeholders on the 
Agency's services will be unavailable. We are required to

[[Page 22758]]

publish this notice in the Federal Register by the Paperwork Reduction 
Act of 1995, Public Law 104-13.

DATES: Written comments should be submitted by June 23, 2014.

ADDRESSES: You may submit comments [identified by Docket No. DOT-MARAD-
2014-0062] through one of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the online instructions for submitting comments.
     Fax: 1-202-493-2251.
     Mail or Hand Delivery: Docket Management Facility, U.S. 
Department of Transportation, 1200 New Jersey Avenue SE., West 
Building, Room W12-140, Washington, DC 20590, between 9 a.m. and 5 
p.m., Monday through Friday, except on Federal holidays.

FOR FURTHER INFORMATION CONTACT: Barbara Jackson, 202-366-0615, Office 
of Management and Administrative Services, Maritime Administration, 
U.S. Department of Transportation, 1200 New Jersey Avenue SE., 
Washington, DC 20590.

SUPPLEMENTARY INFORMATION: 
    OMB Control Number: 2133-0543.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Form Numbers: N/A.
    Type of Review: Renewal of a previously approved information 
collection.
    Background: This collection of information is necessary to enable 
the Agency to garner customer and stakeholder feedback in an efficient, 
timely manner, in accordance with our commitment to improving service 
delivery. The information collected from our customers and stakeholders 
will help ensure that users have an effective, efficient, and 
satisfying experience with the Agency's programs. This feedback will 
provide insights into customer or stakeholder perceptions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Respondents: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Number of Respondents: 8696.
    Frequency: Once per request.
    Number of Responses: 8696.
    Total Annual Burden: 1449.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for the Department's 
performance; (b) the accuracy of the estimated burden; (c) ways for the 
Department to enhance the quality, utility and clarity of the 
information collection; and (d) ways that the burden could be minimized 
without reducing the quality of the collected information. The agency 
will summarize and/or include your comments in the request for OMB's 
clearance of this information collection.

    Authority:  The Paperwork Reduction Act of 1995; 44 U.S.C. 
Chapter 35, as amended; and 49 CFR 1.93.

     Date: April 15, 2014.
Julie P. Agarwal,
Secretary, Maritime Administration.
[FR Doc. 2014-09025 Filed 4-22-14; 8:45 am]
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