[Federal Register Volume 79, Number 77 (Tuesday, April 22, 2014)]
[Notices]
[Pages 22496-22497]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-09173]


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FEDERAL TRADE COMMISSION


Division of Consumer and Business Education; Agency Information 
Collection Activities: Proposed Collection; Comment Request; Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Federal Trade Commission (``FTC'' or ``Commission'').

ACTION: 30-day notice of submission of information collection approval 
from the Office of Management and Budget (``OMB'') and request for 
comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the FTC 
is submitting a Generic Information Collection Request (Generic ICR): 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery'' to OMB for approval under the Paperwork 
Reduction Act (44 U.S.C. 3501 et. seq.).

DATES: Comments must be submitted by May 22, 2014.

ADDRESSES: Interested parties may file a comment online or on paper, by 
following the instructions in the Request for Comment part of the 
SUPPLEMENTARY INFORMATION section below. Write ``FTC Generic Clearance 
ICR, Project No. P035201'' on your comment, and file your comment 
online at https://ftcpublic.commentworks.com/ftc/genericclearancepra2 
by following the instructions on the web-based form. If you prefer to 
file your comment on paper, mail or deliver your comment to the 
following address: Federal Trade Commission, Office of the Secretary, 
Room H-113 (Annex J), 600 Pennsylvania Avenue NW., Washington, DC 
20580.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Nicole Fleming at 202-326-2372.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The FTC received no comments in response to the 60-day notice 
published in the Federal Register on February 4, 2014 (79 FR 6592).
    Below are the FTC's projected average annual estimates for the next 
three years:
    Current Actions: New collection of information
    Type of Review: New collection
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government
    Average Expected Annual Number of Activities: 3
    Respondents: 1,680 \1\
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    \1\ Projected activities: (1) Three customer satisfaction 
surveys per year, 500 respondents each (surveys to get feedback 
about major campaigns, publications, Web sites, branding and other 
consumer and business education products to test their appeal and 
effectiveness), 25 hours per response; (2) Six focus groups per 
year, 10 respondents each (to test education products and Web 
sites), 2 hours per response; and (3) Ten usability sessions per 
year, 12 respondents per Web site (to test the usability of FTC Web 
sites by inviting people to complete common tasks on those sites), 1 
hour per response.
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    Frequency of Response: Once per request
    Annual Responses: 1,680
    Average Minutes Per Response: 22 (rounded to nearest whole minute)
    Burden Hours: 615
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number. The control number for the existing 
clearance (expiring May 31, 2014) is 3084-0159. The FTC seeks renewed 
three-year clearance under this control number for the prospective 
collection of information and the associated burden estimates.

Request for Comment

    You can file a comment online or on paper. For the FTC to consider 
your comment, we must receive it on or

[[Page 22497]]

before May 22, 2014. Write ``FTC Generic Clearance ICR, Project No. 
P035201'' on your comment. Your comment--including your name and your 
state--will be placed on the public record of this proceeding, 
including, to the extent practicable, on the public Commission Web 
site, at http://www.ftc.gov/os/publiccomments.shtm. As a matter of 
discretion, the Commission tries to remove individuals' home contact 
information from comments before placing them on the Commission Web 
site.
    Because your comment will be made public, you are solely 
responsible for making sure that your comment doesn't include any 
sensitive personal information, like anyone's Social Security number, 
date of birth, driver's license number or other state identification 
number or foreign country equivalent, passport number, financial 
account number, or credit or debit card number. You are also solely 
responsible for making sure that your comment doesn't include any 
sensitive health information, like medical records or other 
individually identifiable health information. In addition, don't 
include any ``[t]rade secret or any commercial or financial information 
which is obtained from any person and which is privileged or 
confidential . . ., '' as provided in Section 6(f) of the FTC Act, 15 
U.S.C. 46(f), and FTC Rule 4.10(a)(2), 16 CFR 4.10(a)(2). If you want 
the Commission to give your comment confidential treatment, you must 
file it in paper form, with a request for confidential treatment, and 
you have to follow the procedure explained in FTC Rule 4.9(c), 16 CFR 
4.9(c).\2\ Your comment will be kept confidential only if the FTC 
General Counsel grants your request in accordance with the law and the 
public interest.
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    \2\ In particular, the written request for confidential 
treatment that accompanies the comment must include the factual and 
legal basis for the request, and must identify the specific portions 
of the comment to be withheld from the public record. See FTC Rule 
4.9(c), 16 CFR 4.9(c).
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    Postal mail addressed to the Commission is subject to delay due to 
heightened security screening. As a result, we encourage you to submit 
your comments online, or to send them to the Commission by courier or 
overnight service. To make sure that the Commission considers your 
online comment, you must file it at https://ftcpublic.commentworks.com/ftc/genericclearancepra2 by following the instructions on the web-based 
form. If this Notice appears at http://www.regulations.gov/#!home, you 
also may file a comment through that Web site.
    If you file your comment on paper, write ``FTC Generic Clearance 
ICR, Project No. P035201'' on your comment and on the envelope, and 
mail or deliver it to the following address: Federal Trade Commission, 
Office of the Secretary, Room H-113 (Annex J), 600 Pennsylvania Avenue 
NW., Washington, DC 20580. If possible, submit your paper comment to 
the Commission by courier or overnight service.
    Comments on any proposed information collection requirements 
subject to review under the PRA should additionally be submitted to 
OMB. If sent by U.S. mail, they should be addressed to Office of 
Information and Regulatory Affairs, Office of Management and Budget, 
Attention: Desk Officer for the Federal Trade Commission, New Executive 
Office Building, Docket Library, Room 10102, 725 17th Street NW., 
Washington, DC 20503. Comments sent to OMB by U.S. postal mail, 
however, are subject to delays due to heightened security precautions. 
Thus, comments instead should be sent by facsimile to (202) 395-5167.
    The FTC Act and other laws that the Commission administers permit 
the collection of public comments to consider and use in this 
proceeding as appropriate. The Commission will consider all timely and 
responsive public comments that it receives on or before May 22, 2014. 
You can find more information, including routine uses permitted by the 
Privacy Act, in the Commission's privacy policy, at http://www.ftc.gov/ftc/privacy.htm.

David C. Shonka,
Principal Deputy General Counsel.
[FR Doc. 2014-09173 Filed 4-21-14; 8:45 am]
BILLING CODE 6750-01-P