[Federal Register Volume 79, Number 70 (Friday, April 11, 2014)]
[Notices]
[Pages 20248-20249]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-08234]


=======================================================================
-----------------------------------------------------------------------

PENSION BENEFIT GUARANTY CORPORATION


Proposed Submission of Information Collection for OMB Review; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of intent to request extension of OMB approval.

-----------------------------------------------------------------------

SUMMARY: Pension Benefit Guaranty Corporation (``PBGC'') intends to 
request that the Office of Management and Budget (``OMB'') extend 
approval under the Paperwork Reduction Act of 1995 of this collection 
of information on qualitative feedback on PBGC's service delivery (OMB 
Control Number 1212-0066; expires June 30, 2014). This notice informs 
the public of PBGC's intent and solicits comments on the proposed 
information collection. This collection of information was developed as 
part of a Federal Government-wide effort to streamline the process for 
seeking feedback from the public on service delivery.

DATES: Comments should be submitted by June 10, 2014.

ADDRESSES: Comments may be submitted by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the Web site instructions for submitting comments.
     Email: [email protected].
     Fax: 202-326-4224.
     Mail or Hand Delivery: Office of General Counsel, Pension 
Benefit Guaranty Corporation, 1200 K Street NW., Washington, DC 20005-
4026 PBGC will make comments submitted in response to this notice 
available on its Web site at www.pbgc.gov.
    Copies of the collection of information may be obtained without 
charge by writing to the Disclosure Division of the Office of the 
General Counsel of PBGC at the above address or by visiting that office 
or calling 202-326-4040 during normal business hours. (TTY and TDD 
users may call the Federal relay service toll-free at 1-800-877-8339 
and ask to be connected to 202-326-4040.)

FOR FURTHER INFORMATION CONTACT: Jo Amato Burns, Attorney, or Catherine 
B. Klion, Assistant General Counsel, Office of the General Counsel, 
Pension Benefit Guaranty Corporation, 1200 K Street NW., Washington, DC 
20005-4026, 202-326-4024. (For TTY and TDD, call 800-877-8339 and ask 
to be connected to 202-326-4024.)

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery
    Abstract: The information collection activity will gather 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback PBGC means information that 
provides useful insights on perceptions and opinions, but the 
information requests are not statistical surveys that yield 
quantitative results that generalizable to the population of interest. 
This feedback provides insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where changes in 
PBGC's communication with the public, training of staff or in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between PBGC and its customers and stakeholders. These 
collections also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback targets areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information were not collected, vital feedback from customers and 
stakeholders on PBGC's services would be unavailable.
    PBGC only submits a collection for approval under this generic 
clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and

[[Page 20249]]

     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of interest.
    As noted, feedback collected under this generic clearance does not 
produce results generalizable to the population of interest. This type 
of generic clearance for qualitative information will not be used for 
quantitative information collections that are designed to yield 
reliably actionable results, such as monitoring trends over time or 
documenting program performance. Collections with such objectives 
require more rigorous designs that address: The target population to 
which generalizations will be made, the sampling frame, the sample 
design (including stratification and clustering), the precision 
requirements or power calculations that justify the proposed sample 
size, the expected response rate, methods for assessing potential non-
response bias, the protocols for data collection, and any testing 
procedures that were or will be undertaken prior to fielding the study.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Current Action: Extension of approval for a collection of 
information (OMB Control Number 1212-0066; expires June 30, 2014).
    Type of Review: Regular.
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Government.
    Estimated Annual Number of Respondents: 1180.
    Below are projected average annual estimates for the next three 
years:
    Average Expected Annual Number of Activities: Three.
    Average Number of Respondents per Activity (varies by activity):
     Usability Testing: 40.
     Focus Group: 90 (nine groups of ten respondents).
     Customer Satisfaction Survey: 1050.
    Frequency of Response: Once per request.
    Annual Responses: 1,180 (based on one response per respondent).
    Average Time per Response (varies by activity):
     Two hours per response for Usability Testing and Focus 
Groups;
     15 minutes for Customer Satisfaction Survey.
    Burden Hours (varies by activity):
     Usability Testing, 80 hours.
     Focus Group, 180 hours.
     Customer Satisfaction Survey, 263 hours.
    Total: 523 hours.

An agency may not conduct or sponsor, and a person is not required to 
respond to, a collection of information unless it displays a currently 
valid Office of Management and Budget control number.
    Request for Comments: PBGC is soliciting public comments to--
     Evaluate whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the collection of information, including the validity of the 
methodology and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.

    Issued in Washington, DC, this 8th day of April 2014.
Judith Starr,
General Counsel, Pension Benefit Guaranty Corporation.
[FR Doc. 2014-08234 Filed 4-10-14; 8:45 am]
BILLING CODE 7709-02-P