[Federal Register Volume 79, Number 40 (Friday, February 28, 2014)]
[Notices]
[Page 11455]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-04419]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2013-0053; OMB No. 1660-0036]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Federal Emergency Management Agency Individual 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before March 31, 2014.

ADDRESSES: Submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the Desk 
Officer for the Department of Homeland Security, Federal Emergency 
Management Agency, and sent via electronic mail to 
[email protected] or faxed to (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Records Management Division, 1800 South Bell Street, Arlington, VA 
20598-3005, facsimile number (202) 646-3347, or email address [email protected].

SUPPLEMENTARY INFORMATION: 

Collection of Information

    Title: Federal Emergency Management Agency Individual Assistance 
Customer Satisfaction Surveys.
    Type of information collection: Revision of a currently approved 
information collection.
    Form Titles and Numbers: FEMA Form 007-0-7, Disaster Recover Center 
Survey; FEMA Form 007-0-3, Registration Survey; FEMA Form 007-0-5, 
Helpline/Contact Survey; FEMA Form 007-0-6, Casework Survey; FEMA Form 
007-0-2, Internet Registration Survey; FEMA Form 007-0-2INT, Internet 
Registration Survey; FEMA Form 007-0-19, Internet Registration Survey; 
FEMA Form 007-019INT, Internet Inquire Survey; FEMA Form 007-0-4, 
Direct Housing Operations Survey-Move In; FEMA Form 007-0-21, Direct 
Housing Operations Survey-Maintenance; FEMA Form 007-0-22, Direct 
Housing Operations Survey-Move Out.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. FEMA managers use the survey 
results to measure performance against standards for performance and 
customer service, measure achievement of strategic planning objectives, 
and generally gauge and make improvements to disaster service that 
increase customer satisfaction.
    Affected Public: Individuals and Households.
    Estimated Number of Respondents: 66,779.
    Estimated Total Annual Burden Hours: 9,781.
    Estimated Cost: The estimated cost to respondents for annual Non-
Labor Cost for travel to Focus Groups is based on U.S. General Services 
Administration (GSA) mileage rate for Privately Owned Vehicles (POV) 
effective January 1, 2013. The burden estimated cost for traveling is 
$24,408.00.

    Dated: February 21, 2014.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2014-04419 Filed 2-27-14; 8:45 am]
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