[Federal Register Volume 79, Number 36 (Monday, February 24, 2014)]
[Notices]
[Page 10232]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-03777]


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DEPARTMENT OF THE TREASURY

United States Mint


Renewal for Currently Approved Information Collection: Comment 
Request for Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: United States Mint, Treasury.

ACTION: Notice and request for comments.

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SUMMARY: The United States Mint invites the general public and other 
Federal agencies to take this opportunity to comment on currently 
approved information collection 1525-0014, as required by the Paperwork 
Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 3506(c)(2)(A)). The 
United States Mint, a bureau of the Department of the Treasury, is 
soliciting comments on the United States Mint customer comment cards/
complaint forms, discussion groups, focus groups, in-person observation 
testing, and surveys to include post-transaction surveys, opt-out web 
surveys, and in-person observation testing (Web site or software 
usability tests).

DATES: Written comments should be received on or before April 25, 2014 
be assured of consideration.

ADDRESSES: Direct all written comments to Yvonne Pollard; Compliance 
Branch; United States Mint; 801 9th Street NW., 6th Floor; Washington, 
DC 20220; (202) 354-6784 (this is not a toll-free number); 
[email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
for copies of the information collection package should be directed to 
Yvonne Pollard; Compliance Branch; United States Mint; 801 9th Street, 
NW., 6th Floor; Washington, DC 20220; (202) 354-8400 (this is not a 
toll-free number); [email protected].

SUPPLEMENTARY INFORMATION:
    Title: Collection of Qualitative Feedback on Agency Service 
Delivery.
    OMB Number: 1525-0014.
    Abstract: The proposed comment cards/complaint forms, discussion 
groups, focus groups, in-person observation testing, and surveys to 
include post-transaction surveys, opt-out web surveys (Web site or 
software usability tests), and opinion surveys will allow the United 
States Mint to assess the acceptance of, potential demand for, and 
barriers to acceptance/increased demand for current and future United 
States Mint products, and the needs and desires of customers for more 
effective, efficient, and satisfaction experience with United States 
Mint programs and services.
    Current Actions: The United States Mint currently engages in 
information collection using the methods, and for the purposes, 
described in the abstract.
    Type of Review: Renewal of a currently approved information 
collection.
    Affected Public: Businesses or other-for-profit; not-for-profit 
institutions; State, Local, or Tribal Governments; and individuals or 
households.
    Estimated Number of Respondents: The estimated number of annual 
respondents is 10,000.
    Estimated Total Annual Burden Hours: The estimated number of annual 
burden hours is 10,000.
    Requests for Comments: Comments submitted in response to this 
notice will be summarized and/or included in the request for Office of 
Management and Budget approval. All comments will become a matter of 
public record. Comments are invited on: (a) Whether the collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden of the 
collection of information; (c) ways to enhance the quality, utility, 
and clarity of the information to be collected; (d) ways to minimize 
the burden of the collection of information on respondents, including 
through the use of automated collection techniques or other forms of 
information technology; and (e) estimates of capital or start-up costs 
and costs of operation, maintenance, and purchase of services to 
provide information.

    Dated: February 18, 2014.
Beverly Ortega Babers,
Chief Administrative Officer, United States Mint.
[FR Doc. 2014-03777 Filed 2-21-14; 8:45 am]
BILLING CODE 4810-37-P