[Federal Register Volume 79, Number 25 (Thursday, February 6, 2014)]
[Notices]
[Pages 7273-7274]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-02567]


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DEPARTMENT OF STATE

[Public Notice 8623]


60-Day Notice of Proposed Information Collection: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

ACTION: Notice of request for public comment.

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SUMMARY: The Department of State is seeking Office of Management and 
Budget (OMB) approval for the information collection described below. 
In accordance with the Paperwork Reduction Act of 1995, we are 
requesting comments on this collection from all interested individuals 
and organizations. The purpose of this notice is to allow 60 days for 
public comment preceding submission of the collection to OMB.

DATES: The Department will accept comments from the public up to April 
7, 2014.

ADDRESSES: You may submit comments by any of the following methods:
     Web: Persons with access to the Internet may use the 
Federal Docket Management System (FDMS) to comment on this notice by 
going to www.Regulations.gov. You can search for the document by 
entering ``Public Notice 8623'' in the Search bar. If necessary, use 
the Narrow by Agency filter option on the Results page.
     Email: [email protected].
    You must include the DS form number (if applicable), information 
collection title, and the OMB control number in any correspondence.

FOR FURTHER INFORMATION CONTACT: Direct requests for additional 
information regarding the collection listed in this notice, including 
requests for copies of the proposed collection instrument and 
supporting documents, to Raymond Ciupek, Department of State, Office of 
Directives Management, 1800 G St. NW., Suite 2400, Washington, DC 
20522-2202, who may be reached at [email protected].

SUPPLEMENTARY INFORMATION: 
     Title of Information Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
     OMB Control Number: 1405-0193.
     Type of Request: Extension of an approved collection.
     Originating Office: Office of Directives Management, A/
GIS/DIR.
     Form Number: Various public surveys and comment cards.
     Respondents: Individuals responding to Department of State 
customer service evaluation requests.
     Estimated Number of Respondents: 50,000.
     Estimated Number of Responses: 50,000.
     Average Time per Response: 5 minutes
     Total Estimated Burden Time: 4,167 hours.
     Frequency: Once per request.
     Obligation to Respond: Voluntary.
    We are soliciting public comments to permit the Department to:
     Evaluate whether the proposed information collection is 
necessary for the proper functions of the Department.
     Evaluate the accuracy of our estimate of the time and cost 
burden for this proposed collection, including the validity of the 
methodology and assumptions used.
     Enhance the quality, utility, and clarity of the 
information to be collected.
     Minimize the reporting burden on those who are to respond, 
including the use of automated collection techniques or other forms of 
information technology.
    Please note that comments submitted in response to this Notice are 
public record. Before including any detailed personal information, you 
should be aware that your comments as submitted, including your 
personal information, will be available for public review.
    Abstract of proposed collection: The information collection 
activity will garner qualitative customer feedback in an efficient, 
timely manner, in accordance with the Administration's commitment to 
improving service delivery. This qualitative feedback will provide 
insights into customer perceptions, experiences and expectations, 
provide an early warning of issues with service, or focus attention on 
areas where communication, training or changes in operations might 
improve delivery of products or services. These collections will allow 
for ongoing, collaborative and actionable communications between the 
Agency and its customers. It will also allow feedback to contribute 
directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful

[[Page 7274]]

information, but it will not yield data that can be used for 
quantitative information collections that are designed to yield 
reliably actionable results, such as monitoring trends over time or 
documenting program performance. Such data uses require more rigorous 
designs that address: The target population to which generalizations 
will be made, the sampling frame, the sample design (including 
stratification and clustering), the precision requirements or power 
calculations that justify the proposed sample size, the expected 
response rate, methods for assessing potential non-response bias, the 
protocols for data collection, and any testing procedures that were or 
will be undertaken prior fielding the study. Depending on the degree of 
influence the results are likely to have, such collections may still be 
eligible for submission for other generic mechanisms that are designed 
to yield quantitative results.
    Methodology: Respondents will fill out a brief customer survey 
after completing their interaction with a Department Office or Embassy. 
Surveys are designed to gather feedback on the customer's experiences.

    Dated: February 3, 2014.
Janet Freer,
Director, Office of Directives Management, Department of State.
[FR Doc. 2014-02567 Filed 2-5-14; 8:45 am]
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