[Federal Register Volume 79, Number 24 (Wednesday, February 5, 2014)]
[Notices]
[Pages 6998-6999]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-02348]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF THE TREASURY

Financial Crimes Enforcement Network


Financial Crimes Enforcement Network; Agency Information 
Collection Activities: Proposed Collection; Comment Request; Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Financial Crimes Enforcement Network, Department of the 
Treasury.

ACTION: Request for comments.

-----------------------------------------------------------------------

SUMMARY: As part of our continuing effort to reduce paperwork and 
respondent burden, we invite comment on a proposed renewal, without 
change, to the generic clearance for the collection of qualitative 
feedback on agency service delivery. This request for comments is being 
made pursuant to the Paperwork Reduction Act (``PRA'') of 1995, Public 
Law 104-13, 44 U.S.C. 3506(c)(2)(A).

DATES: Written comments are welcome and must be received on or before 
April 7, 2014.

ADDRESSES: Written comments should be submitted to: Financial Crimes 
Enforcement Network, P.O. Box 39, Vienna, VA 22183, ``Attention: 
Comments on generic clearance for the collection of qualitative 
feedback on agency service delivery.'' Comments also may be submitted 
by electronic mail to the following Internet address: 
[email protected], again with a caption, in the body of the text, 
``Attention: Comments on generic clearance for the collection of 
qualitative feedback on agency service delivery.''
    Inspection of comments: Comments may be inspected, between 10 a.m. 
and 4 p.m., in the FinCEN reading room in Vienna, VA. Persons wishing 
to inspect the comments submitted must request an appointment with the 
Disclosure Officer by telephoning (703) 905-5034 (not a toll free 
call).

FOR FURTHER INFORMATION CONTACT: Financial Crimes Enforcement Network, 
Policy Division at (800) 949-2732, select option 6.

SUPPLEMENTARY INFORMATION:
    Abstract: The Director of the Financial Crimes Enforcement Network 
is the delegated administrator of the Bank Secrecy Act (``Act''). The 
Act authorizes the Director to issue regulations to require all 
financial institutions defined as such in the Act to maintain certain 
records or file certain reports that have been determined to have a 
high degree of usefulness in criminal, tax, or regulatory 
investigations or proceedings, or in the conduct of intelligence or 
counter-intelligence activities, including analysis, to protect against 
international terrorism, and to implement anti-money laundering 
programs and compliance procedures.\1\ FinCEN periodically surveys its 
stakeholders to garner qualitative customer and stakeholder feedback in 
an efficient, timely manner, in accordance with the Agency's commitment 
to improving service delivery.
---------------------------------------------------------------------------

    \1\ Public Law 91-508, as amended and codified at 12 U.S.C. 
1829b, 12 U.S.C. 1951-1959 and 31 U.S.C. 5311-5332. Language 
expanding the scope of the Bank Secrecy Act to intelligence or 
counter-intelligence activities to protect against international 
terrorism was added by section 358 of the Uniting and Strengthening 
America by Providing Appropriate Tools Required to Intercept and 
Obstruct Terrorism (``USA PATRIOT'') Act of 2001, Public Law 107-56.
---------------------------------------------------------------------------

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Office of Management and Budget Control Number: 1506-0062.
    Abstract: The Financial Crimes Enforcement Network is renewing, 
without change, the bureau's capability to solicit feedback from the 
public with respect to timeliness, appropriateness, accuracy of 
information, courtesy, efficiency of service delivery, and resolution 
of issues with service delivery. Responses will be assessed to plan and 
inform efforts to improve or maintain the quality of service offered to 
the public. If this information is not collected, vital feedback from 
customers and stakeholders on the Agency's services will be 
unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
    The collections are voluntary;
    The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal government;
    The collections are non-controversial and do not raise issues of 
concern to other Federal agencies;
    Any collection is targeted to the solicitation of opinions from 
respondents who have experience with the program or may have experience 
with the program in the near future;
    Personally identifiable information (PII) is collected only to the 
extent necessary and is not retained;
    Information gathered is intended to be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency (if released, the agency 
must indicate the qualitative nature of the information);
    Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
    Information gathered will yield qualitative information; the 
collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Current Action: Renewal without change to an existing collection.
    Type of Review: Extension of a currently approved information 
collection.
    Affected Public: Business and other for-profit institutions.
    Burden: Estimated Number of Respondents: 63,182.\2\
---------------------------------------------------------------------------

    \2\ This number includes depository institutions (10,772), 
broker-dealers in securities (5,100), future commission merchants 
(101), introducing brokers in commodities (1,249), and open end 
mutual funds (1,660), and money services businesses (44,300), each 
as defined under the BSA.
---------------------------------------------------------------------------

    Estimated Number of Responses: 1,000. (Avg. 250 per request).\3\
---------------------------------------------------------------------------

    \3\ FinCEN has submitted, on average, four (4) requests per year 
each with 250 respondents.
---------------------------------------------------------------------------

    Estimated Number of Hours: 10,000. (30 minutes per response).\4\
---------------------------------------------------------------------------

    \4\ The FinCEN surveys average 30 minutes to complete. The 
Office of Management and Budget has allocated 10,000 hours for the 
three-year period covered by this notice.
---------------------------------------------------------------------------

    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a valid 
control number assigned by the Office of Management and Budget. Records 
required to be retained under the BSA must be retained for five years. 
Generally, information collected pursuant to the BSA is confidential 
but may be shared as provided by law with regulatory and law 
enforcement authorities.

Request for Comments

    Comments submitted in response to this notice will be summarized 
and/or included in the request for Office of Management and Budget 
approval. All comments will become a matter of public record. Comments 
are invited on: (a) Whether the collection of information is necessary 
for the proper

[[Page 6999]]

performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the collection of information; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; (d) ways to minimize the burden of the collection of 
information on respondents, including through the use of automated 
collection techniques or other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operation, 
maintenance and purchase of services to provide information.

    Dated: January 28, 2014.
Frederick Reynolds,
Deputy Director, Financial Crimes Enforcement Network.
[FR Doc. 2014-02348 Filed 2-4-14; 8:45 am]
BILLING CODE 4810-02-P