[Federal Register Volume 79, Number 15 (Thursday, January 23, 2014)]
[Notices]
[Pages 3833-3834]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-01343]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; 30-Day Comment Request: Customer and 
Other Partners Satisfaction Surveys

SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the National Institutes of Health Clinical 
Center (CC) has submitted to the Office of Management and Budget (OMB) 
a request for review and approval of the information collection listed 
below. This proposed information collection was previously published in 
the Federal Register on November 6, 2013, pp. 66750-66751, and allowed 
60-days for public comment. No public comments were received. The 
purpose of this notice is to allow an additional 30 days for public 
comment. The National Institutes of Health Clinical Center (CC), 
National Institutes of Health, may not conduct or sponsor, and the 
respondent is not required to respond to, an information collection 
that has been extended, revised, or implemented on or after October 1, 
1995, unless it displays a currently valid OMB control number.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, [email protected] or by fax to 202-395-6974, 
Attention: NIH Desk Officer.
    Comment Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

FOR FURTHER INFORMATION CONTACT: To obtain a copy of the data 
collection plans and instruments, or request more information on the 
proposed project, contact Dr. David K. Henderson, Deputy Director for 
Clinical Care, National Institutes of Health Clinical Center, Building 
10, Room 6-1480, 10 Center Drive, Bethesda, Maryland 20892, or call 
non-toll free: 301-496-3515, or email your request or comments, 
including your address to: < [email protected] >. Formal requests for 
additional plans and instruments must be requested in writing.
    Proposed Collection: Title: Generic Clearance for Surveys of 
Customers and Other Partners, 0925-0458, Expiration Date 12/31/2013, 
Type of Submission: REINSTATEMENT WITHOUT CHANGE, National Institutes 
of Health Clinical Center (CC), National Institutes of Health (NIH).
    Need and Use of Information Collection: The information collected 
in these surveys will be used by Clinical Center personnel: (1) To 
evaluate the perceptions of various Clinical Center customers and other 
partners of Clinical Center services; (2) to assist with the design of 
modifications of these services, based on customer input; (3) to 
develop new services, based on customer need; (4) to evaluate the 
perceptions of various Clinical Center customers and other partners of 
implemented service modifications, and (5) for hospital accreditation. 
These surveys are voluntary and necessary for the proper performance of 
Clinical Center functions and will almost certainly lead to quality 
improvement activities that will enhance and/or streamline the Clinical 
Center's operations. The major mechanisms by which the Clinical Center 
will request customer input is through surveys and focus groups. The 
surveys will be tailored specifically to each class of customer and to 
that class of customer's needs. Surveys will either be collected as 
written documents, as faxed documents, mailed electronically or 
collected via the web or by telephone from customers. Information 
gathered from these surveys of Clinical Center customers and other 
partners will be presented to, and used directly by, Clinical Center 
management to enhance the services and operations of our organization.
    OMB approval is requested for 3 years. There are no costs to 
respondents other than their time. The total estimated annualized 
burden hours are 4,900.

[[Page 3834]]



                                        Estimated Annualized Burden Hours
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                                                                     Number of     Average time
               Type of respondent                    Number of     responses per   per response    Total annual
                                                    respondents     respondent      (in hours)      hour burden
----------------------------------------------------------------------------------------------------------------
                                                     FY 2014
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients........................            5000               1           30/60            2500
Family Members of Patients......................            2000               1           30/60            1000
Visitors to the Clinical Center.................             500               1           10/60              84
NIH Intramural Collaborators....................            2000               1           10/60             334
Vendors and Collaborating Commercial Enterprises             500               1           20/60             167
Professionals and Organizations Referring                   2000               1           20/60             667
 Patients.......................................
Regulators......................................              30               1           20/60              10
Volunteers......................................             275               1           30/60             138
----------------------------------------------------------------------------------------------------------------
                                                     FY 2015
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients........................            5000               1           30/60            2500
Family Members of Patients......................            2000               1           30/60            1000
Visitors to the Clinical Center.................             500               1           10/60              84
NIH Intramural Collaborators....................            2000               1           10/60             334
Vendors and Collaborating Commercial Enterprises             500               1           20/60             167
Professionals and Organizations Referring                   2000               1           20/60             667
 Patients.......................................
Regulators......................................              30               1           20/60              10
Volunteers......................................             275               1           30/60             138
----------------------------------------------------------------------------------------------------------------
                                                     FY 2016
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients........................            5000               1           30/60            2500
Family Members of Patients......................            2000               1           30/60            1000
Visitors to the Clinical Center.................             500               1           10/60              84
NIH Intramural Collaborators....................            2000               1           10/60             334
Vendors and Collaborating Commercial Enterprises             500               1           20/60             167
Professionals and Organizations Referring                   2000               1           20/60             667
 Patients.......................................
Regulators......................................              30               1           20/60              10
Volunteers......................................             275               1           30/60             138
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    Dated: January 14, 2014.
David K. Henderson,
Deputy Director for Clinical Care, CC, National Institutes of Health.
[FR Doc. 2014-01343 Filed 1-22-14; 8:45 am]
BILLING CODE 4140-01-P