[Federal Register Volume 79, Number 12 (Friday, January 17, 2014)]
[Notices]
[Pages 3182-3183]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-00839]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DoD-2014-HA-0007]


Proposed Collection; Comment Request

AGENCY: Office of the Assistant Secretary of Defense for Health 
Affairs, DoD.

ACTION: Notice.

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SUMMARY: In compliance with Section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995, the Office of the Assistant Secretary of Defense 
for Health Affairs, DoD announces a proposed public information 
collection and seeks public comment on the provisions thereof. Comments 
are invited on: Whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; the 
accuracy of the agency's estimate of the burden of the

[[Page 3183]]

proposed information collection; ways to enhance the quality, utility, 
and clarity of the information to be collected; and ways to minimize 
the burden of the information collection on respondents, including 
through the use of automated collection techniques or other forms of 
information technology.

DATES: Consideration will be given to all comments received by March 
18, 2014.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 4800 Mark 
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Office of the 
Assistant Secretary of Defense for Health Affairs (OASD), Defense 
Health Agency--ATTN: Ms. Laura Johnson, 16401 East Centretech Parkway, 
Aurora, CO 80011-9066.

SUPPLEMENTARY INFORMATION: 
    Title; Associated Form; and OMB Number: TRICARE Dual Eligible 
Fiscal Intermediary (TDEFIC) Provider Satisfaction Survey; OMB Control 
Number 0720-0045.
    Needs and Uses: This survey Wisconsin Physician Services (WPS) is 
to administer is a contract requirement that the Government has 
accepted and paid for as part of the contract award. This survey is 
conducted on a monthly basis, and the sample will be drawn from all 
providers that have had a claim processed in the previous week and 
therefore is not limited to just Network Providers. WPS will use the 
survey to assess provider satisfaction, attitudes, and perceptions 
regarding the claims processing and customer services provided by WPS 
for the TDEFIC in order to improve internal operations and customer 
services to increase provider satisfaction.
    Affected Public: Individuals or households; Federal Government.
    Annual Burden Hours: 11,700.
    Number of Respondents: 46,800.
    Responses per Respondent: 1.
    Average Burden per Response: 15 minutes.
    Frequency: On Occasion.
    The goal of this survey effort is to assess TRICARE Provider 
satisfaction attitudes and perceptions regarding claims processing and 
customer services provided by Wisconsin Physician Services (WPS) under 
the TRICARE Dual Eligible Fiscal Intermediary Contract. This survey is 
part of the WPS proposal in order to meet Section C.7.7.9. of the 
TRICARE contract language which states that: ``The contractor shall 
establish an approach for measuring whether the contractor's customer 
services are achieving highly satisfied TRICARE providers. The methods 
and procedures shall include measurement, calculation and reporting 
provider satisfaction. The contractor shall have established methods 
and procedures to mitigate and identify negative trends for provider 
satisfaction and allow WPS the feedback needed to take action to 
improve their customer services and serve the provider better. The 
survey will be conducted monthly and reported to TRICARE Management 
Activity.

    Dated: January 14, 2014.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2014-00839 Filed 1-16-14; 8:45 am]
BILLING CODE 5001-06-P