[Federal Register Volume 78, Number 248 (Thursday, December 26, 2013)]
[Notices]
[Pages 78415-78416]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-31002]


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OFFICE OF PERSONNEL MANAGEMENT


Submission for Review: Customer Service Surveys, OMB Control No. 
3206-0236

AGENCY: U.S. Office of Personnel Management.

ACTION: 60-Day Notice and request for comments.

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SUMMARY: The Office of Personnel Management (OPM) offers the general 
public and other Federal agencies the opportunity to comment on the 
information collection request (ICR) 3206-0236, Customer Service 
Surveys. As required by the Paperwork Reduction Act of 1995, (Pub. L. 
104-13, 44 U.S.C. chapter 35) as amended by the Clinger-Cohen Act (Pub. 
L. 104-106), OPM is soliciting comments for this collection. The Office 
of Management and Budget is particularly interested in comments that:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of OPM, including 
whether the information will have practical utility;
    2. Evaluate the accuracy of OPM's estimate of the burden of the 
proposed collection of information, including the

[[Page 78416]]

validity of the methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

DATES: Comments are encouraged and will be accepted until February 24, 
2014. This process is conducted in accordance with 5 CFR part 1320.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Personnel 
Management, Office of the Chief Information Officer, 1900 E. Street 
NW., Washington, DC 20415, Attention: PRA Officer or sent by email to 
[email protected].

FOR FURTHER INFORMATION CONTACT: A copy of this ICR, with applicable 
supporting documentation, may be obtained by contacting the Office of 
Personnel Management, Office of the Chief Information Officer, 1900 E. 
Street NW., Washington, DC 20415, Attention: PRA Officer or by email to 
[email protected].

SUPPLEMENTARY INFORMATION: The Office of Personnel Management (OPM) 
leads Federal agencies in shaping human resources management systems to 
effectively recruit, develop, manage and retain a high quality and 
diverse workforce. Customer service surveys are valuable tools to 
gather information from our customers so we can design and implement 
new ways to improve our performance to meet their needs. This 
collection request includes surveys that we currently use or plan to 
use during the next three years to measure our performance in providing 
services to meet our customer needs. The survey instruments include 
direct mail, telephone contact, focus groups and web exit surveys. Our 
customers include the general public, Federal benefit recipients, 
Federal agencies and Federal employees. We estimate 911,232 customer 
service surveys will be completed in the next 3 years. The time 
estimate varies from 2 minutes to 25 minutes to complete. The estimated 
burden is 55,587 hours over the next 3 years.

U.S. Office of Personnel Management.
Katherine Archuleta,
Director.
[FR Doc. 2013-31002 Filed 12-24-13; 8:45 am]
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