[Federal Register Volume 78, Number 246 (Monday, December 23, 2013)]
[Notices]
[Pages 77478-77479]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-30507]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2013-0053; OMB No. 1660-0036]


Agency Information Collection Activities: Proposed Collection; 
Comment Request, Federal Emergency Management Agency Individual 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a revision of a currently approved information 
collection. In accordance with the Paperwork Reduction Act of 1995, 
this notice seeks comments concerning the collection of Individual 
Assistance customer satisfaction survey responses and information for 
assessment and improvement of the delivery of disaster assistance to 
individuals and households.

DATES: Comments must be submitted on or before February 21, 2014.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2013-0053. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Docket Manager, Office of 
Chief Counsel, DHS/FEMA, 500 C Street SW., Room 8NE, Washington, DC 
20472-3100.
    (3) Facsimile. Submit comments to (703) 483-2999.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Maggie Billing, Program Analyst, 
Customer Satisfaction Analysis Section of the National Processing 
Service Center Division, Recovery Directorate, (940) 891-8709. You may 
contact the Records Management Division for copies of the proposed 
collection of information at facsimile number (202) 646-3347 or email 
address: [email protected].

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Orders 12862 and 13571 requiring all Federal agencies to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. The 
Government Performance and Results Act (GPRA) requires Federal agencies 
to set missions and goals and to measure agency performance against 
them. The GPRA Modernization Act of 2010 requires quarterly performance 
assessments of government programs for the purposes of assessing agency

[[Page 77479]]

performance and improvement. The Federal Emergency Management Agency 
fulfills these requirements by collecting customer satisfaction program 
information through surveys of individuals and households who are 
disaster survivors.

Collection of Information

    Title: Federal Emergency Management Agency Individual Assistance 
Customer Satisfaction Surveys.
    Type of Information Collection: Revision of a currently approved 
information collection.
    FEMA Forms: FEMA Form 007-0-7, Disaster Recover Center Survey; FEMA 
Form 007-0-3, Registration Survey; FEMA Form 007-0-5, Helpline/Contact 
Survey; FEMA Form 007-0-6, Casework Survey; FEMA Form 007-0-2, Internet 
Registration Survey; FEMA Form 007-0-2INT, Internet Registration 
Survey; FEMA Form 007-0-19, Internet Registration Survey; FEMA Form 
007-019INT, Internet Inquire Survey; FEMA Form 007-0-4, Direct Housing 
Operations Survey-Move In; FEMA Form 007-0-21, Direct Housing 
Operations Survey-Maintenance; FEMA Form 007-0-22, Direct Housing 
Operations Survey-Move Out.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. FEMA managers use the survey 
results to measure performance against standards for performance and 
customer service, to measure achievement of strategic planning 
objectives, and to gauge and make improvements to disaster service that 
increase customer satisfaction.
    Affected Public: Individuals and Households.
    Number of Respondents: 66,779.
    Number of Responses: 66,779.
    Estimated Total Annual Burden Hours: 9,781.
    Estimated Cost: The estimated cost to respondents for traveling is 
estimated to be $24,408.00.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) Evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: December 11, 2013.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2013-30507 Filed 12-20-13; 8:45 am]
BILLING CODE 9111-23-P