[Federal Register Volume 78, Number 237 (Tuesday, December 10, 2013)]
[Notices]
[Pages 74175-74176]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-29430]


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NUCLEAR REGULATORY COMMISSION

[Docket No. NRC-2013-0268]


 Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Nuclear Regulatory Commission.

ACTION: 30-day notice of submission of information collection approval 
from the Office of Management and Budget (OMB) and request for 
comments.

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SUMMARY: As part of a Federal Governmentwide effort to streamline the 
process to seek feedback from the public on service delivery, the U.S. 
Nuclear Regulatory Commission (NRC) has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 
et. seq.).

DATES: Comments must be submitted January 9, 2014.

ADDRESSES: Written comments may be submitted directly to the OMB 
reviewer Chad Whiteman, Desk Officer, Office of Information and 
Regulatory Affairs, NEOB-10202, Office of Management and Budget, 
Washington, DC 20503. Comments can also be emailed to [email protected] or submitted by telephone at 202-395-4718. The NRC 
Clearance Officer is Tremaine Donnell, 301-415-6258. Comments received 
after this date will be considered if it is practical to do so, but 
assurance of consideration cannot be given to comments received after 
this date.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact the NRC Clearance Officer, Tremaine Donnell (T-5 F53), 
U.S. Nuclear Regulatory Commission, Washington, DC 20555-0001; 
telephone: 301-415-6258, or by email to [email protected].

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions,

[[Page 74176]]

but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. This feedback will 
provide insights into customer or stakeholder perceptions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The NRC received no comments in response to the 60-day notice 
published in the Federal Register of December 22, 2010 (75 FR 80542).
    Below we provide NRC's projected average estimates for the next 3 
years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of Activities: 25,000.
    Average Number of Respondents per Activity: 200.
    Annual Responses: 5,000,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30.
    Burden Hours: 2,500,000.
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    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 56.
    Respondents: 6,665.
    Annual Responses: 6,665.
    Frequency of Response: Once per request, on occasion.
    Average Minutes per Response: 32.25.
    Burden Hours: 3,582.5.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number.

    Dated at Rockville, Maryland, this 4th day of December 2013.

    For the Nuclear Regulatory Commission.
Brenda Miles,
Acting NRC Clearance Officer, Office of Information Services.
[FR Doc. 2013-29430 Filed 12-9-13; 8:45 am]
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