[Federal Register Volume 78, Number 236 (Monday, December 9, 2013)]
[Notices]
[Pages 73871-73872]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-29256]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2013-0049; OMB No. 1660-0102]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Federal Emergency Management Agency Housing Inspection 
Services Customer Satisfaction Survey

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a revision of a currently approved information 
collection. In accordance with the Paperwork Reduction Act of 1995, 
this notice seeks comments concerning the housing inspection services 
customer satisfaction survey.

DATES: Comments must be submitted on or before February 7, 2014.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2013-0049. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Docket Manager, Office of 
Chief Counsel, DHS/FEMA, 500 C Street SW., 8NE, Washington, DC 20472-
3100.
    (3) Facsimile. Submit comments to (703) 483-2999.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Dawson Riggleman, Contracting 
Officer's Representative, FEMA Contract Management and Housing 
Inspection Services, 540-686-3810. You may contact the Records 
Management Division for copies of the proposed collection of 
information at facsimile number (202) 646-3347 or email address: [email protected].

SUPPLEMENTARY INFORMATION: Executive Order 12862, Setting Customer 
Service Standards, signed on 9/11/1993 requires all executive 
departments and agencies that provide significant services directly to 
the public to provide those services in a manner that seeks to meet the 
customer service standard established by E.O. 12862 and to take the 
following actions: (1) Identify the customers who are, or should be 
served by the agency; (2) survey customers to determine the kind and 
quality of services requested and their level of satisfaction with 
existing services; (3) post service standards and measure results 
against standards; (4) benchmark customer service performance against 
the best in business; (5) survey front-line employees on barriers and 
ideas for, matching the best in business; (6) provide customers with 
choices in both the sources of service and the means of delivery; (7) 
make information, services, and complaint systems easily accessible; 
and (8) provide means to address customer complaints. In compliance 
with the FEMA Housing Inspection Services, contract inspectors meet 
with

[[Page 73872]]

disaster assistance applicants in Federally declared disasters areas to 
assess dwelling damage. This survey will collect responses to questions 
about different aspects of the housing inspection process such as the 
time commitment for the inspection, how the respondent felt about the 
inspection procedure, and the overall level of satisfaction with the 
inspection process.

Collection of Information

    Title: Federal Emergency Management Agency Housing Inspection 
Services Customer Satisfaction Survey.
    Type of Information Collection: Revision of a currently approved 
information collection.
    FEMA Forms: 007-0-1 and FEMA Form 007-0-1S.
    Abstract: Federal Emergency Management Agency Housing Inspection 
Services Customer Satisfaction Survey, FEMA Form 007-0-1 and 007-0-1S 
are used to survey individuals who have contacted FEMA for disaster 
assistance. FEMA Inspection Services Managers and Task Monitors use the 
survey results to measure disaster inspector customer service and make 
improvements to disaster services that increase customer satisfaction 
and inspection program effectiveness. The information is shared with 
Regional staff specific to the Federal declaration for which the survey 
is conducted to further assist in enhancing customer service to those 
affected by disasters and other incidents that result in a declaration.
    Affected Public: Individuals and Households.
    Number of Respondents: 9,441.
    Number of Responses: 9,441.
    Estimated Total Annual Burden Hours: 2,360.
    Estimated Cost: There are no recordkeeping, capital, start-up or 
maintenance costs associated with this information collection.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: November 25, 2013.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2013-29256 Filed 12-6-13; 8:45 am]
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