[Federal Register Volume 78, Number 230 (Friday, November 29, 2013)]
[Notices]
[Page 71726]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-28594]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0771]


Comment Request; Insurance Survey

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The Veterans Benefits Administration (VBA), Department of 
Veterans Affairs (VA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed extension 
of a currently approved collection, and allow 60 days for public 
comment in response to this notice. This notice solicits comments on 
information needed to determine how well the Insurance Service program 
meets customer service standards.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before January 28, 2014.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov; 
or to Nancy J. Kessinger, Veterans Benefits Administration (20M35), 
Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 
20420 or email [email protected]. Please refer to ``OMB Control 
No. 2900-0771'' in any correspondence. During the comment period, 
comments may be viewed online through the FDMS.

FOR FURTHER INFORMATION CONTACT: Nancy J. Kessinger at (202) 632-8924 
or FAX (202) 632-8924.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501-3521), Federal agencies must obtain approval from the 
Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. This request for comment is being 
made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title: Insurance Survey.
    OMB Control Number: 2900-0771.
    Type of Review: Extension of a currently approved collection.
    Abstract: VBA administers integrated programs of benefits and 
services, established by law for veterans and their survivors, and 
service personnel. Executive Order 12862, Setting Customer Service 
Standards, requires Federal agencies and departments to identify and 
survey its customers to determine the kind and quality of services they 
want and their level of satisfaction with existing service. Customer 
satisfaction surveys are used to gauge customer perceptions of VA 
services as well as customer expectations and desires.
    Affected Public: Individuals or Households.
    Estimated Annual Burden: 48 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: Monthly.
    Estimated Number of Respondents: 480.

    Dated: November 25, 2013.

    By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, Department of Veterans Affairs.
[FR Doc. 2013-28594 Filed 11-27-13; 8:45 am]
BILLING CODE 8320-01-P